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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 703 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers praise the ample space, innovative InstaView Door-in-Door feature, and efficient ice maker of the 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator with InstaView. Many appreciate the quiet operation and sleek design, along with the ease of use and large capacity. However, some customers have reported issues with the compressor and door alignment. Concerns regarding the refrigerator's long-term reliability and price point have also been noted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 703 reviews
  • Rated 5 out of 5 stars

    great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are pleased with the LG refrigerator , the lighted door in door is so convenient for the family .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Looks good!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great and works great. Haven’t had any issues as of yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best refrigerator ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about my LG Fridge! The best ever

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not purchase LG PRODUCTS

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst refrigerator I’ve ever purchased! Run fast n save your money,I’ve had this refrigerator for ONE YEAR n has broke 7 times with frost buildup n all my food was spoiled n they did not offer a food voucher once,they ordered parts n told me again there on BACK ORDER n been without a fridge for over a month so far, unfortunately I bought all appliances fromLG and my top load washer keeps breaking too with a door lock error code! Do not purchase anything LG YOU WILL REGRET IT!

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, Thank you for bringing this to our attention. I'm so sorry to hear that you've had a terrible experience with your LG refrigerator, LMXS28596D. It's unacceptable that it's broken 7 times in just one year, and even more concerning that you've lost your food due to frost buildup. I can only imagine how frustrating and stressful it must be to deal with a faulty appliance.

      As an LG representative, I want to acknowledge the inconvenience and distress this has caused you. I understand that you've also been without a functioning refrigerator for over a month, which is unacceptable.

      I'm going to take immediate action to resolve this issue. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris LG

  • Pros mentioned:
    Door-in-door, Ice maker, Space

    Rated 5 out of 5 stars

    We LOVE this fridge!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took about 3 weeks to arrive after order due to color choice and worth the wait! Upgraded from a Samsung (love their cell phone, tablet and computers, HATE their major appliances!) to this one due to a couple of friends recommendations! I also did a little research as well - that is so important DON'T skip that step - we also went into the store to look at it and see what other options I had (also VERY important)! I was originally set on a GE, but after the friend's recommendation and comparing in store, I went ahead and spent more money and bought it! It took a about 12 hours to start producing ice, and yes the ice holder is small but we are a family of 4 with friends over almost everyday and so far we have yet to run out of ice and I'm not using the overflow container. The fridge part is huge and I can put a lot of stuff in there and I have no complaints on either of the freezers! I really love the shelving with the ability to push back one of the shelves for taller items that don't fit in the door...and let's talk about that door!! Knocking on the glass for the light to come on to see what's inside AND just opening part of the door to get stuff out is a game changer!!! I find myself already yelling less to "SHUT THE DANG DOOR"...I have teenagers so I know you know what I am talking about!! You really get what you pay for and so far this one is well worth it! We highly recommend it!!

    I would recommend this to a friend
  • Pros mentioned:
    Door-in-door, Ice maker, Space
    Cons mentioned:
    Reliability

    Rated 5 out of 5 stars

    Awesome Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the refrigerator of my dreams. It has everything that one could possibly desire ,,, elegant look, ice maker, water filter, plenty of space, door in door for frequently used items. I have had it less than a month and I continue to discover new things about it that I love. I just hope that it stands the test of time, which is reliability. The only negative is that it does show fingerprints, so I keep a clean cloth nearby which is only a small inconvenience.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    Good Compromise

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced another brand counter depth side by side with this model. It sticks out around four more inches than our old one. This one definitely has more refrigerator room but the freezer seems only a little bigger. The main advantage would be the ability to hold larger frozen items. The two freezer drawers work better for me because I hate digging through a pile to get to what I need. I wish they would have separated the lower drawer in the refrigerator in two so I wouldn't have to open both doors to pull it out. The ice maker seems ok, but I think ice falls down into the dispenser occasionally, then melts leaving a small puddle on the cup rest. We normally don't use the dispenser, and usually only use the ice for our ice chests. It seems to hold temperature better in the freezer which is probably normal. No real problems so far and I hope it stays that way.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker, Instaview
    Cons mentioned:
    Temperature

    Rated 4 out of 5 stars

    LG 4-door Smart Refrigerator.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator operates as expected. the instaView and quick access door is nice. I am not certain if my thermometers are off or if it is the refrigerator & freezer, but I do not feel like it is holding to the temperatures I set them to. The little ice maker workers well, but it is too small for any more than two people. You definelty would need the lower ice maker that produces more ice.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker, Space
    Cons mentioned:
    Temperature

    Rated 4 out of 5 stars

    New

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    only owned for one month so review really is not in depth. Tons of space for sure. Instaview door is convenient, hubby uses it for a wine cooler! The thing I overlooked was because of the Instaview door you do not have shelf space on the inside of that door. I would rather have the shelf space inside. Quiet, no issues with ice maker. Have no comments about the finish yet. It does not become as cold as I would like. Six degree difference between setting and actual temperature measured with a thermometer.

    I would recommend this to a friend
  • Pros mentioned:
    Door-in-door, Ice maker, Space

    Rated 5 out of 5 stars

    Very nice Ice maker is much quieter than most.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator has a lot of room . It’s very classic looking. The Ice maker is very quiet and it makes Ice fast. We can see what we have in the refrigerator the design is excellent. My husband loves the door in the door for soft drinks. The draws for deli is so convenient a great feature we really like. It keeps everything organized and in sight at a glance.

    I would recommend this to a friend
  • Pros mentioned:
    Instaview, Space

    Rated 5 out of 5 stars

    Great New Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a side-by-side refrigerator that was 7 years old and worked well. This LG French Door with two freezer drawers below is fabulous. Refrigerator part is big, convenient to find and retrieve items. I didn’t think we would like the “InstaView” feature in the right door but it makes retrieving frequently used beverage bottles and cartons very convenient. I was also concerned about the ice capacity of the in-door ice dispenser. We use a lot of ice but have not run out yet. Freezer drawers have taken a little getting used to. Not quite as much freezer volume as in the old side-by-side but we have adapted and finding freezer items is easier in the new unit than in the old one. I am very satisfied we made the right choice with this LG refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Quite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this to replace a French door fridge that name starts with the letter S that sounded like a Huey helicopter every few months unless you unplugged it to melt the ice around the upper condenser fan The LG is sooo much quieter and the ice maker has worked flawlessly so far and the two freezer draws grow on you once you get use to using them . All in all so far we are very pleased with the LG

    I would recommend this to a friend
  • Pros mentioned:
    Door-in-door, Ice maker, Space

    Rated 5 out of 5 stars

    Lots of room. Great layout. Tons of features!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great french door style fridge. See through outer door is a nice touch. Ice maker inside of door provides more space inside of fridge. Loaded with features such as open door alarm, lock-out system and Wi-Fi capabilities. Knock twice on door and activate illuminated see through door feature. Smudge proof outer surface. Two separate freezer spaces. I love this refrigerator! LG hit a home run with this one!

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker, Space

    Rated 5 out of 5 stars

    My LG 4 Door French DoorSmart Refrigerator/InstaVi

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first time I saw that refrigerator I said it was mine. I got it and I love everything about it. It has so many compartments and very spacious. I like the two freezer drawers, the ice maker and the water dispenser. It is also finger proof.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker, Space

    Rated 5 out of 5 stars

    My awesome fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My LG fridge is absolutely amazing. Its my first French door fridge and it came with the double bottom drawers. Oh my goodness, I did not expect for it to be that spacious. When i took everything out of my old fridge and freezer to put it into my new one, I gad so much room for more items. The ice maker is awesome as well. I hated the way my old fridge would have me pressing buttons to get switch between crudhed and cubed ice. My new fridge has a button for each. So much more convenient. I absolutely love the tap feature that turns the light on and off to the fridge. I could keep going about how awesome this fridge truly is but I'll contain myself and just keep loving my fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Door-in-door, Ice maker, Space

    Rated 5 out of 5 stars

    LG Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator, went back and forth on the instaview door due to the additional cost...did I really need it. Happy I finally pulled the trigger and we use the door ALL the time for quick access, plenty of space in the main fridge as well. Double Freezer drawers allows you to organize much better as well.

    I would recommend this to a friend
  • Pros mentioned:
    Door-in-door, Space

    Rated 5 out of 5 stars

    Nice upgrade from our last LG

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No regrets with this purchase. Initially thought the door-in-door would just be a gimmick, but it has proven to be a great feature in terms of convenience - milk, coffee creamer, etc… easy accessibility. Ice and water are perfect. Interior space is great and two separate freezer drawers is better for organization.

    I would recommend this to a friend
  • Pros mentioned:
    Door-in-door

    Rated 5 out of 5 stars

    Beautiful and functional LG

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This LG fridge is as functional and spacious as it is beautiful. The door in door is very convenient. The knock-knock feature is mostly a novelty, because after you've had it for a while you will simply bypass the feature and just open the door since you pretty much know what you've stored in the particular compartment. The compartments are very nicely spaced apart but for taller items you will have to slide one of the shelfs back to fit one or two taller items like juice or milk. There is not much room for a lot of tall items. The deli slide tray is a huge plus. The two freezer drawers are sufficiently deep but if you have a very large family--say 5 or more members--you may need an overflow freezer somewhere. Leaves ZERO fingerprints on the stainless steel. Ice dispenses very quietly inside and efficiently on the outside.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Beautiful, convenient, large

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have plenty of room for everything and plenty of bin storage for our fruits and vegetables. Love the instaview door. It's very convenient to grab milk or whatever you use most often. The two freezer drawers are very convenient. There are only two problems 1) we use all three bins for fruits and vegetables leaving no good place for cheeses. 2) I thought this refrigerator was smart and that it had a camera inside so you could see the inside of your fridge while you were at the grocery. It does not have that. There isn't anything smart about this fridge. It connects to the wifi, but for what? So you can check the temperature of your fridge while you are at work? I don't know. There are no interesting smart features that I could discover. Still I absolutely love it. It's also beautiful. It makes it kitchen look really nice.

    I would recommend this to a friend
  • Pros mentioned:
    Door-in-door, Instaview, Space

    Rated 5 out of 5 stars

    Great Fridge

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the fridge for about a year...with no complaints...operates really well..love the door in door on the right side and seems like alot more room then our old side by side...like the double tap for the light on the right side as well..

    I would recommend this to a friend
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