Customer Ratings & Reviews
- Model:
- LMXS28626S
- SKU:
- 5968400
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the spaciousness and the efficient ice maker of this 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator. Many appreciate the quiet operation and the well-organized freezer drawers, contributing to a positive user experience. However, some users reported issues with the compressor and water filter, impacting the overall reliability. The fingerprint resistant stainless steel is also a frequently mentioned positive feature.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Great fridge, just pray your delivery goes smooth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge, smart features are kinda useless. And the delivery team might dent your doors and walls. If you’re lucky enough to get it undamaged into your home, you’ll be happy with its performance.
I would recommend this to a friend Beautiful fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love everything about this refrigerator. Except one thing. There is no dust plate at the bottom. I called best buy they cant help. Called LG cant even order one. I am supposed to jack up the front of the fridge to loosen up the levelers so I can roll it out to clean the dog hair that collects behind it. That's stupid and not something I can do alone every month. Besides that the levelers and rollers show at the bottom. Makes the beautiful fridge ugly
I would recommend this to a friend- Pros mentioned:Storage space
Large capacity LG refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We really love our new LG refrigerator. It holds a tremendous amount and the smaller freezer drawer is truly convenient. Highly recommend
I would recommend this to a friend - Pros mentioned:Storage space
Big and easy to set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it I was having a tough time deciding on a refrigerator but I’m glad I got this particular one is really big and freezer is just right it cleans easily the instruction say you have to empty the ice maker twice before you use the actual ice but in reality is more like 5 time to get the after taste out of the water same goes for the water dispenser but other than that is really nice
I would recommend this to a friend - Cons mentioned:Ice maker performance
Known Issues with water dispenser
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator showed up with the water dispenser not working. After initial installation a geek squad member came out to determine possible causes. It was determined that there was an existing issue with the board on this model fridge for several months, but when we went about getting it fixed LG wouldn’t work with us directly to replace the board and Best Buy suggested we replace the unit. The next fridge was the same model and had the same issue. After that we decided to go for a different fridge and it was delivered dented and the subcontractors sent to install the fridge were acting very unprofessionally, to the point that it scared my wife.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thanks for sharing your feedback with us. We understand your concern about the ongoing issues with your LG Refrigerator (LMXS28626S) model, including the water dispenser, the board issue, and the experience with the delivery and installation. We strive to provide high-quality products and exceptional services to ensure a smooth experience. For future reference, you may visit this link for additional help: https://www.youtube.com/watch?v=jBnW5weYT5Y. Please send us a private message on social media @LGUSSupport with your details, and we’ll do our best to assist you in resolving this. Thank you for bringing this to our attention. ^Juvy
- Pros mentioned:Overall performance
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality very nice looking refrigerator it works perfectly fine.
I would recommend this to a friend - Pros mentioned:Overall performance
super
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent product and excellent service we all enjoy and use this refrigerator
I would recommend this to a friend Very good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE MY NEW REFRIGERATOR thank you best buy.....
I would recommend this to a friend- Pros mentioned:Size
Roomy LG refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with our new LG refrigerator. Lots of room and two freezer compartments for flexibility. Instant water and ice for all the athletes in the house.
I would recommend this to a friend - Cons mentioned:Ice maker performance
Good looking but performance is bad
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this new refrigerator in December 2018 after my 5 years of LG refrigerator stop working. Now, in April 2020, it does not work properly anymore. I needed to buy very quickly a new freezer in order to avoid my meats went bad. The ice maker is not making ice, the freezer does not freeze anymore and the refrigerator does not bring the set temperature. I have to repair it or buy a new one. Especially now during Covid-19 restrictions is a bad time and something like that to be broken. I am very upset!.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry that your fridge is not working properly.Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you.We will make sure that we can send out a technician that is healthy and safe.We apologize for any inconvenience this caused. ^Venette
New LG Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love our new refrigerator. It has so much room and accents our other appliances perfectly.
I would recommend this to a friend- Pros mentioned:Overall performance
Great Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great refrigerator. The double freezer draw is a great thing to have.
I would recommend this to a friend Our second LG after 10 years with the first
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our last refrigerator was a Sears Kenmore elite. It lasted 10 years with no trouble, then it died. When the service tech came out he told us it was an LG refrigerator ( who knew) Hoping this one is half as good as the last one I wanted to try the flex drawer, but would have had to wait a month for delivery - the freezer only was in stock, so that's what we went with
I would recommend this to a friendExcellent
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent and looks really nice , make ice and have cold water .
I would recommend this to a friendLg refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My LG new refrigerator is excellent. My kids love their each section and the freezer. I recommend it to my friend . She's very excited. I love it thank you
I would recommend this to a friend- Pros mentioned:Storage space
Look no further…
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Major upgrade from our last fridge. Spacious interior with multiple adjustable components. Love the in door ice/water machine!!!
I would recommend this to a friend - Pros mentioned:Temperature control
I am really liking my 4 door LG refrigerator freez
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am really happy with my LG refrigerator freeze so far. It keeps my refrigerator contents at a good temperature and the freezer keeps my freezer items very good.
I would recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you for being a part of the LG Family, feedback from our customers is our liquid gold. We value your opinions in order to continue to provide innovative technology and services that makes everyday a bit more convenient. Should you need us for any future issues or concerns reach out to us via Facebook or Twitter. Once there you may send us a private or direct message with your contact information and serial/model number of your unit so that we will be able to assist directly with back and forth conversation. We can also be reached by phone at (800) 243-0000 or @LGUSSupport. Thank you .~Tanisha
Defective fridge and horible Best Buy service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We ordered this fridge and after Best Buy hooked it up the water would not work so they ordered us a replacement. Second one also had the same issue. Called Best Buy and it took almost 2 hours for them to tell us to do everything their installers already tried. They said we had to cal LG to have a tech out. Called LG and they made us do the same run around for an hour trying to fix it. They then said “you need to call Best Buy to have someone come fix it”. After that waist of 3 hours we ordered a fridge from another big box store and told Best Buy to pick this one up. The other Big box store was amazing. Fridge was install in 2 days. Worked great. Delivery crew walked us through everything like it was a new car. Next day Best Buy picked up the other one. You will see what they did to our door with no attempt to do anything about it. In fact during install, they did everything possible to not have to remove the doors on the fridge. Tried to take our screen door and patio door apart instead of just doing it right like the other company did. Very poor customer service, delivery service and I still have a large sum of money that needs to be taken off my card. Definitely shop the competition if anything just for better customer service and delivery crews that will respect your home.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Brian. Thank you for sharing your experience with us. We understand your concern about dealing with both the water issue on your LG Refrigerator (LMXS28626S) model's fridge and the run-around with the service teams.
We always aim to provide high-quality products and top-notch service, and ensure a smooth experience. We want to assist you in resolving the issues, even though you've already moved forward with a new fridge. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. To make sure we address your concerns and get your account properly handled, please send us a private message on social media @LGUSSupport. We’ll look into the details of the service and work with you on the financial aspect to ensure everything is squared away. ^Juvy
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new refrigerator. Even though it seems so big I still run out of room. I really love the hidden in the door ice maker. One of my favorite features
I would recommend this to a friend- Pros mentioned:Overall performance
Great LG fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great refrigerator, everything came as expected.. and hopefully it will hold up for a long time.
I would recommend this to a friend
