Customer Ratings & Reviews

Horrible product unless you enjoy buying a new refrigerator every two years. Then and only then will you be satisfied with this product. Completely stopped cooling. Fridge is sitting at 60 empty. From reviews I would assume it’s the “special” compressor they are bragging about. No joke. This fridge is worthless after only two years.

My only complaint is that the left hand door with icemaker slams shut if you're not careful. Otherwise it's great!

I'm never surprised with any LG products because they are simply the best. This fridge has a lot of space and keeps food extremely cold.

everything turned out well, i ordered it on line and when i got to the store to pick up it went smooth

Love the large size and features.Love the double ice maker and versatility of the shelves.

No problems yet, the wife and I have had it for 1 month.

Homeowners use it everyday, and it keeps everything cool.

The refrigerator is beautiful and has every feature that we wanted.

The fridge and the entire package are great and a good price too!

Nice, clean look... only had it for a month but fully satisfied

LG refrigerators are garbage. You spend thousands of $ on them and they don't last. Bought this in 2015. Broke in 21. Spent $100 to get it fixed and it is broken again. Never again!

I bought this 10/18 and have been using it since 10/24 (it was delivered to my new home before we moved in). The space is fantastic and the LED lighting makes finding items quite easy. It looks very nice and is extremely quiet 95% of the time. Every so often there is a whistling noise, I haven't researched if anyone else has experienced this. That is my only problem with it thus far. Minor thing: people seem to get confused attempting to get water. As the water spout and button are above the "normal" area where most every other fridge has it, So we've had a few accidental waterfalls. hehehe

In our office setting the water dispenser has caused many spills and t his should have been corrected in future models - not easy to use - very poor design

Had to wait a few months in order to write an appropriate review. Noise Level: An issue that was often raised in other reviews pertained to the noise level. Yes... it does seem to run regularly but I do believe that it is more efficient in terms of energy usage. The sound of it running will only irritate you if you let it. I hardly notice it anymore and it is less than 20 feet from where I sit to watch TV. For me... this turns out not to be a big issue. Ice Makers: This refrigerator comes with two ice makers. One in the door and one in the lower freezer. You can turn the one in the freezer off and not use it if you decide you want more storage space. However, depending on how much ice you use during the day, you will need to decide if the ice maker in the door will make enough ice for you. Because I live in Florida and enjoy sporting activities, I find myself filling a huge thermos cup with ice and water to help keep cool and hydrated. As a result, I do utilize the lower ice maker. Interior Space: With only two people in this household, my first thought was this was too big of a refrigerator. However, we decided to make about 1/4 of the space store small bottles of wine, canned soda and bottled water. This has worked out well. Otherwise, the next size down would have worked out just was well. Bin Storage: There seems to be plenty of room for storage in the drawers/bins provided. The three drawers hold quite a bit. Only negative is that you have to open both doors to access the center drawer. Overall, I believe we are very pleased with how this refrigerator has worked out for us.

This fridge has worked properly for 4 months so far. We had to return a similar Kenmore Elite unit (Which are made by LG) which Sears couldn't fix. (Defrost issues) this was the replacement we chose. Having the large second Ice unit is great for summer and we shut it off this winter to gain more freezer space. It has performed excellent in all way's as its designed.

We bought this refrigerator to replace our 20 yr old refrigerator. It runs quiet, lots of space. Love the slim Spaceplus Ice System ice maker on the door, freeing up space inside the refrigerator.

We bought this fridge on 1/25/17. It worked fine for a year until the compressor decided to fail on 2/22/18, a month after the manufacturer’s warranty has expired. At the time of the purchase, we also bought a 5 year warranty with the Geek Squad. Even with the warranty, we were without a fridge for 4 weeks! Geek Squad themselves hire a third party contractor called “A&E”, which comes out to identify the problem and do the repair. "A&E" (somehow affiliated with SEARS) is the most unprofessional company we have ever dealt with. We reported the problem to Geek Squad on 2/23/18. They sent a technician to identify the problem on 2/26/18, who identifies the problem to be a failed compressor. The tech said that since the parts are still covered under LG , an authorization number needs to be obtained from LG. Five days later, after we consistently called, the compressor was authorized by LG. " A&E" said that they need to send their tech out again, so that he can order the compressor from our residence, even though they already had all of the information needed in order to order the part. The earliest they had available was 3/6/18. Keep in mind that they call the day before to give you an 8 to 5 window and they are supposed to call on the day of the visit with a two-hour window. So, my husband takes another day off to wait for them, to only find out in the morning that the technician is sick and they don’t have anyone else to replace him, so they will not come out on 3/8/18 instead. The tech came on 3/8/18 without giving any courtesy calls with a two-hour window, ordered the parts to be delivered to our address and scheduled the earliest appointment for installation on 3/20/18. So, we were without a fridge from Feb. 22 to March 20. A very frustrating experience working with their contractor! Also, this is unacceptable for a such an expensive LG item to only work for such a short period of time!

Ultimately, we owned this fridge 4.5 years before it completely died. Not even their LG techs could fix it, despite replacing literally every mechanical part of the whole fridge. The first few years were ok--we really liked the fridge. Despite having about a repair per year, those repairs were covered under warranty. Phone calls to LG support were always several hours and the repairs were sometimes major replacements of defective parts. Though annoying, it was ok at first because they replaced the parts under warranty which fixed the fridge. However, now my fridge and freezer both stopped working entirely and despite calling many local repairmen, I was told by most that they no longer repair LG brands because the parts are so difficult to get. So, we had little choice but to purchase an extended warranty plan to have our fridge repaired by an LG technician. It cost $450 and took the tech 3 days before they could come. The first time, they replaced the compressor and the condenser over about six hours of time, with no luck. Very long story short, it has been ONE FULL MONTH without a functioning fridge or freezer --many repairs later they FINALLY declared that it is not repairable. Despite me begging them over the phone to please just help us get a fridge that works because we have a baby and large family who need a fridge, we were given a complete runaround rather than any valid help. I spent well over 20 hours on the phone and about that many at home while the repair tech "fixed" our fridge. They pushed the repairs out as long as possible and had parts on back order, seemingly just to wear us down so we would give in and buy ourselves a new fridge. The politics of their customer service are completely ridiculous, all designed to just wear you down. I thought with the warranty that we would FINALLY either get a new fridge out of the deal or at least a fair payment but we were only offered $350! In other words, WE PAID THEM to lead us on and drive us crazy for a month with no results as we borrowed freezer space from neighbors. We've all lost weight through the ordeal since we're not eating normally and I hope nobody ever has to go through what we've been through this last month! Don't waste your time on LG!

Very bright inside and control's any smells with the air filter installed, has 2 ice makers and that is a great thing during the summer, love it

In the first year I have had two items covered by warranty. The ice maker in the door broke and had to be replaced and the fridge started leaking from where the water filter enters the fridge. While it is good that these items are covered you have to take time off of work to get the repairs done and it took over 2 weeks to get the first of two technician visits scheduled and then they need to come back after another week when the parts arrive. I would look elsewhere if you are in the market.