Customer Ratings & Reviews
- Model:
- SC9S
- SKU:
- 11115011
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
Best Buy had Poor Customer Satisfaction Policy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would be nice if I actually received my product, and my package was delivered properly to avoid theft.
I would recommend this to a friendNice soundbar with subwoofer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this product for my LG Oled tv to get better sound. Luckily I got a better deal from Best Buy.
I would recommend this to a friendSound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great system; works good. No issues. ???????????????????????????
I would recommend this to a friendDont buy used
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Where’s fine for 15 days then it started disconnecting randomly and as of now I keep resetting it and resetting it there’s no way of getting my money back but hey that’s just what happens when you buy used
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Bingus. Thank you for sharing your experience with the LG Soundbar (SC9S) model. We appreciate your insight and understand how important consistent connectivity is for enjoying your home entertainment setup. If your unit disconnects randomly, we suggest updating the soundbar's firmware to the latest version to fix connectivity issues. For guidance, visit https://www.lg.com/us/support/help-library/lg-soundbar-how-to-connect-to-thinq-and-update-soundbar-software--1428604854142. Also, ensure the soundbar and subwoofer are within optimal range and free from interference from other wireless devices.
If you need further assistance or help with these steps, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help you maximize your soundbar experience. ^Juvy
Good service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very knowledgeable staff helped me make my decision.
I would recommend this to a friendGift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gift to a family member. What I heard, it works well with his TV.
I would recommend this to a friendExceptional Customer Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service was exceptional & sales associate was great!
I would recommend this to a friendUpsold
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They upsold us! We got a QNED mini and this soundbar, which works okay, but it's really for the LG OLED evo C series.
No, I would not recommend this to a friendLG Sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great sound bar. I am very happy with it.
I would recommend this to a friendBe careful with Open Box.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought an Open Box Excellent condition. Was missing screws and the power cord for the subwoofer. I had to spend $20 to correct this.
I would recommend this to a friendMeh ...
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I expected better for the relatively high price. Subwoofer performance is anemic, especially at low volume levels.
No, I would not recommend this to a friendpoor sound balance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound not so good. tv speaker was better. returned the unit.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Carlo. Thanks for sharing your experience with the LG Soundbar (SC9S) model. We appreciate your feedback and understand how important it is for your audio setup to deliver a noticeable upgrade over built-in TV speakers.
If you ever decide to revisit a soundbar setup, we recommend enabling Sound Mode Sync and switching to AI Sound Pro via the LG Soundbar app or your TV’s sound settings. This helps optimize audio output based on content type and room acoustics. For more help, visit https://www.youtube.com/watch?v=0e1WaU6GWEc. If you’d like help exploring other LG audio options or want assistance with setup in the future, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy
LG Soundbar.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Personally I think the wow orchestra Q symphony anything where you are using ur tv speakers with a sound bar is a gimmick. This is my own opinion. I just felt it didn’t work all that well. Personally you need to bypass the tv speakers all together. And just stick with a good sound bar.
No, I would not recommend this to a friendBlown Subwoofer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased LG OLED 65 C4 TV and wanted to get a sound bar to go with it. Prior to purchase had Sonos in mind as I have some speakers and Amp already. Working with 3 Best Buy salesmen, got talked into the LG 3.1.3 sound bar with subwoofer. Demo in the store sounded great, so thought I would give it a go. My luck the only available one was an open box but was advised in good to excellent condition. With excitement take TV and soundbar home to hook up. TV is great, soundbar subwoofer sounded muffled like it was blown. Tried various attempts to unconnect and reconnect, multiple settings to finally call the store. Person on phone could hear the concern and agreed that it sounded blown. Now out of luck as there isn’t another option for several days. Looking for another option. Can’t recommend this item
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Charles. Thank you for sharing your experience with the LG Soundbar (SC9S) model and subwoofer. We’re thrilled you’re enjoying your unit, but we understand your concern about the unit that doesn't perform as expected, especially after being highly recommended. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. Adjusting the bass settings in the soundbar's EQ menu may also help improve clarity. If you've tried these steps and the issue persists, it’s best to exchange the unit for a replacement. We’d like to ensure your experience with LG products is nothing short of excellent. Please send us a private message on social media @LGUSSupport, and our team will assist you further. Your feedback is valuable and helps us improve.
Thank you for giving us the chance to address this. ^Juvy
problems with sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.there seems to be a problem. once in a while the sound bar turns off when changing tv stations or going between dvd player and tv. and it is impossible to turn it back on. Have to turn the tv off andwait a couple of hours
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, JohnZ. Thanks for reaching out. Hopefully you were able to get your soundbar fixed. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Sound bar intermittently working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar stops working some times for no reason. You have restart the TV or sound bar to get it back on. Had the Geek squad come out twice they check it out and couldn't find anything wrong. running out of warranty not sure what to do.
No, I would not recommend this to a friendHorrible Soundbar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this soundbar. I have 2 other LG soundbars that are 10 years old that sound better than this. The fact that the main speaker on this soundbar faces up towards the ceiling is likely the reason. It projects the sound up not out. I contacted LG customer service to see if there's any way to improve the sound, but there was not. I meant to return this but yesterday was the last day, so I guess I'm stuck with it. Huge disappointment, it makes my new LG C4 OLED sound terrible.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Scott. Thanks for reaching out to us. We understand your concern about investing in a premium setup like the LG Soundbar (SC9S) model—especially to pair with a stunning LG C4 OLED—and end up disappointed with the audio performance. We strive to provide high-quality products that exceed our customer's needs and expectations.
This unit uses up-firing drivers to enhance Dolby Atmos effects, but if you're noticing that voices and midrange tones aren't coming through clearly, there are a few adjustments worth trying: Change the sound mode to "Standard" or "Clear Voice". Adjust the channel levels manually. Turn off AI Sound Pro, as it sometimes over-processes the audio depending on the content. Also, make sure the WOW Orchestra feature is off if you're not getting a balanced blend between the TV and soundbar speakers. If you’re still unhappy, reach out to us @LGUSSupport on social media with your model and setup info. We’d be happy to walk through optimization steps or discuss alternate solutions. ^Juvy
Garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage rating system. ..................... ..
I would recommend this to a friendDon’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a terrible product, I paired it with my LG tv and it wouldn’t ever pair. Very frustrating and disappointing.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Steve. Thanks for reaching out. We totally get how important it is for your LG Soundbar (SC9S) model to connect seamlessly with your LG TV. You deserve a setup that just works, right?
One simple thing you might want to try is checking if LG Sound Sync (Wireless) is turned on your TV before you attempt to pair them. On a lot of LG TVs, if the TV is still set to internal speakers or another audio output, the soundbar won’t show up as an option. Also, just make sure the soundbar is in BT Pairing mode (you should see “BT PAIRING” or “BT READY” on the display) before you search for it on the TV. You can check out more setup guidance here: https://www.youtube.com/watch?v=Ay2MuKSLHCE. If you need any more help, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We’re here for you! ^Juvy
Lg c3 sound bar system
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a okay sound bar system for the money. The only reason I am giving it three stars is because of the sound quality. It doesn’t sound like I believe it should. I am upgrading to the lg 9.2 sound bar system
No, I would not recommend this to a friend