Customer Ratings & Reviews
- Model:
- HCED3015D
- SKU:
- 6412733
to a friend
Awful!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience with any kind of appliance and install. Installers have never installed this unit before and didn’t know how to convert it to recirculate. The install instructions say to convert to recirculating you must secure wall diverter plate but doesn’t mention what a wall diverter plate actually is. It also says to purchase charcoal filters but fails to give a part number for you to purchase. I have scoured the internet to find answers and there is nothing other than other reviews saying the same thing as me. This is absolutely useless to me. It is half installed on my wall bc the installers didn’t know what to do! So I have an ugly shrink wrapped hunk of metal above my stove. Do not purchase if you need your hood to recirculate. This is clearly not meant for that! Unacceptable. No one at Best Buy knows what to do either. I don’t want an automated response to this review either that says to contact you. You have my information so you contact me and make this right!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Scott. Thank you for taking the time to share your experience with LG Range Hood (HCED3015D) model. We understand it's important for your hood to work well and that our installers didn't know this model. We want to provide great products and services that meet our customers' needs. Our team has updated the installation instructions for the wall diverter plate and filters. We want to assure you that we value and take your feedback seriously. We are committed to finding a way to make it right. Please reach out to us on social media @LGUSSupport to assist you in any way we can, and we are dedicated to ensuring your complete satisfaction. ^Juvy
Good, but not convertible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hood looks nice and works well, but is listed as a "convertible" hood when LG responded to an email saying that the model is NOT convertible. Other competitor websites state this model is also NOT convertible. So either Best Buy is blatantly lying about the product and features or LG and other competitors are... It's also strange the install instructions state you can install charcoal filters for recirculating, but LG does not sell any for this model.
No, I would not recommend this to a friendtall and sucky.. lol
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fan speed is phenomenal. I can't say I bought this hood for any other reason than to match my other LG Black Stainless appliances. There's a lot of cheaper options out there that will perform similarly. Bad news is also the finish on this hood does scratch easily. Good news is that the hood extension it came with was move than tall enough to reach the ceilings in our 9' kitchen.
No, I would not recommend this to a friendGood! Does the job while looking nice but…
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over a year in and still love it! It is somewhat loud especially once you get past level 3 on exhaust. The touch buttons work well but if your hands are wet or if like me you run cool it can be difficult to press. Overall aesthetic and function are great!
I would recommend this to a friendDo not buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product came dented. Best Buy did not want to help me. LG just keeps transferring me. Crappy service all around.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello Armando,We value your open feedback about your experience with your LG convertible Range. This is not the kind of experience we intend to provide. We would be delighted to investigate this further. To begin, we must switch to a platform that allows for back-and-forth communication. Please call our customer support number at (800) 243-0000 or use @LGUSSupport to send us a private message on Facebook or Twitter. We'll be pleased to handle the rest. ~Tanisha
damage product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered a damage product. Trying to reach to customer care but no response.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello there. Thanks for the feedback. Please contact our LG Support Team via Facebook or Twitter. Send a Private Message or Direct Message with the Serial and Model number and tell them some details of the damage. They will be more than happy to help you get this resolved. Thank you. `Jai.
Missing parts
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came with missing parts, apparently I purchased the last one because I can’t receive a replacement. I called support and they can’t send me the missing piece. So I’m screwed
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We regret you did not receive support in resolving the issue and we hope that you are willing to
allow us another opportunity to assist. Please contact LG Customer Support by direct message
via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/).
You can also call us at 800-243-0000. Please provide your contact information, model/serial
numbers of the TV and date of purchase, and we will be happy to assist you.^Venette
Kitchen looks good with LG
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slick design and looks amazing, looking forward to installing it.
I would recommend this to a friendBrand response from LGAnswers
Posted .We love to see this feedback! Welcome to the LG family. ^Jennifer
Light Weight
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is very light weight. The color looks very shiny.
I would recommend this to a friend
