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Customer reviews

Rating 4.6 out of 5 stars with 1835 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend
1
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,835 reviews
  • Cons mentioned:
    Installation

    Rated 4 out of 5 stars

    2 month use review.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation went smoothly with the exception of me needing to move the catch pan location 9" to the right and relocate the drain hole so the washer door would open fully. You will be required to buy a new set of braided water hoses ($29.99) if Best Buy does the installation. As already known, it takes much longer to wash a load of clothes vs a top load. The clothes are as clean as the top load was. Nothing better or worse. The LG design wizards missed the boat on the location of the washer filter/drain tube (door) location. Per building code, washers are to be placed inside a catch pan with drain. The lip on the catch pan blocks the filter door from opening. Should have left off 2/3 of the useless settings and spent another couple bucks on moving this door up 5". I intend on removing the door entirely so I can remove/clean the filter per the manual. We will never use the majority of the vast array of settings or the wi-fi. When it stops washing, its done. I don't need washer info sent to my phone.... some millennial in need of constant attention thought that was a good idea? It's an over priced washer that appears to use less water and gets our clothes clean in about twice the time as our previous top load. *Make sure you have provisions to leave the washer door partially open all the time in between uses or mold will form.

    I would recommend this to a friend
  • Pros mentioned:
    Cleans well, Quiet

    Rated 5 out of 5 stars

    LOVE IT!! LG washers and dryers are the Best!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After owning our front loading LG Washer for 16 years it was finally time to retire it! Got this matching set washer and dryer and couldn't be happier, they are quiet as ever and beautiful and clean our clothes perfectl!! Have been happy with our first LG purchase 16 years ago and plan on being happy with this one too for just as long if not longer! LG's are the best!!!

    I would recommend this to a friend
  • Pros mentioned:
    Water efficient

    Rated 5 out of 5 stars

    Best for the price across the board!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washes clothes much better than my previous top loader with less water. I don’t think the upgraded turbo model would be any different from my current needs judging by the price difference. The menu screen is not as illuminated but my laundry room is well lt. I particularly like the Wi-Fi compatibility as it is very convenient to access the features through the smart phone app. Contrary to what the instructions say, the Wi-Fi CAN log in to the 5G home router’s network. It just takes a little more ingenuity paring it during setup. I’m glad I made the right pick after doing an on line and Consumer Reports research.

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Nice Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is beautiful and smart. You load it and it will determine the water level and then start. We are so happy with the washer we had to go out and get the matching dryer, and that was a great decision. Because they wash and dry quiet and are smart machines. I now recommend the LG appliance brand to friends now.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Quiet

    Rated 5 out of 5 stars

    Great clean clothes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The whitest underwear ever. Smooth and quiet work, efficient, 15% less water bill. Fully satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does a beautiful job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this washer for 6 weeks - using it several times a week - and am still very happy with it. My only concern has to do with its installation. As BB installers were leaving, they gave me some sort of legs/pegs and said I could use those to balance it... the top loader we replaced had off-balance problems and I'd assumed this was installed to prevent that. I'm a small, 70 yr old woman so I won't be hoisting it up to put something under it. Wonder is it supposed to have these under it? Photo attached of all the leftovers after installation - red circle around the legs to use to level (?).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great performance!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy a lot of LG washer and dryers for property management. When it came time to purchase new ones for my family, I chose LG for reliability. This washer has amazing functionality, heavy duty or a speed wash. No problems with pods not dissolving or residue from HE. Very adjustable and length of time is great. The matching dryer with steam is top notch. Manny at Pico location was wonderful and have recommended him and this set to friends.

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 5 out of 5 stars

    Love it!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    II LOVE MY MACHINE but if your connection is under the sink PLEASE make sure that you have. Someone there to properly install your machine. VERY POOR INSTALLATION JOB!!!!! LEFT ME WITH A BAD LEAK

    I would recommend this to a friend
  • Pros mentioned:
    Water efficient

    Rated 5 out of 5 stars

    Laundry in half the time!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are seriously in love w this set. Laundry in half the time... super easy to figure out & I don't feel like we waste a ton of water. The only thing is the pods with powder dont seem to dissolve but thats probably because its not being drowned by a tub full of water. We also have them stacked in a closet size space. We can't shut the door but they are not ugly to look at so that's fine for us. I highly recommend!!!

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Quiet

    Rated 5 out of 5 stars

    easy to operate

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet, can handle large loads, and easy to use .

    I would recommend this to a friend
  • Pros mentioned:
    Water efficient

    Rated 5 out of 5 stars

    Great washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very well built, easy to use and gentle with clothes. Almost no vibration even at the highest spin speed. Energy efficient and water wise. Eligible for a rebate through the Department of Water and Power. Highly recommended.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Touchscreen panel difficult to read

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd LG washer. Same model and features. The only change this time was changing the dedicated buttons for wash options to a touch screen. The touchscreen appears to be designed to be backlit, as the options are etched in the glass. For whatever reason, they decided not to light the button selections or the text for the selected options. It is really hard to see light grey etched lettering on a black background. When I saw the model in the store, I assumed there would be some sort of lighting, but there isn't. I hate to complain, but this is stupid. The photos don't do it justice as the photos enhanced and brightened the options.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So the machine itself it’s beautiful, the size is perfect for even nice size comforters to be washed... the one thing that i don’t like, and that’s why the 4 stars, it’s that is a bit noisy, much louder than the one we had before, but other than that, it’s been perfect overall, the setting are very easy to maneuver.

    I would recommend this to a friend
  • Cons mentioned:
    Display

    Rated 1 out of 5 stars

    Can't Read Display_Talks Like R2D2 (yes StarWars)

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The display is very hard to read. I thought I had to turn on the diplays light but you can't, they don't have one. Now I have to keep a small flashlight next to it. And forget reading the one way up on it matching Dryer stacked above it. Not even the flashlight would help even because it is too high to read, and I'm 6 feet tall. This is the first time I shopped for a washer and dryer and I really learned the hard way to really give the the products a good inspection and ask more questions about little details. The problem is that you get so caught up with the bells and whistles, that its easy to overlook a simple thing like is the display lighted. Although in the super bright lights of a showroom the display probably looked easier to read anyhow. And I really had a chuckle and still do every time the machine turns on/off and the cycles start/stop. It talks like R2D2m the short beeping robot in Star Wars; must be a distant relative. Even with this big disappointment, I will give it the 2 stars for its cleaning skills, I was especially pleased how it treated my pillows. Made them seem almost new again. Sill, I just can't get past that display, that's a really a big mistake in the design. And there's so many settings to choose from that you really need to see it well. If LG comes up with a way to swap out the display for a backlit one. I would even pay to have it done. I really have to stop in to the store and let them know how disappointed I am. If it wasn't beyond the point for returning it, I definitely would. Boo hoo.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    LG is an Excellent Washing Machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our new LG Washer/dryer it’s super quiet, easy to use and washes are close to a whole new clean level. It looks beautiful on its matching pedestal.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great washer but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer works great. Installers tried twice to set u internet but no dice. Also the screen on the front is a crime. Who let this thing pass initial drawings? Screen cannot be read without a flashlight - anytime! There is no backlight and that is just unbelievable! Fire the person that approved this! But like I said - the washer works great - as long as you have a flashlight to set it up!

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      I hate to hear that the lack of back light is causing you issues. If we can do anything to assist , please contact us on the phone at 1-800-243-0000, online on Facebook https://www.facebook.com/LGUSSupport , or Twitter @LGUSSupport. We look forward to hearing from you. ^BH LG

  • Rated 5 out of 5 stars

    Love this washing machine

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this machine when it went on sale in November. It’s now June and I still love this machine. My only complaint is that the top of it scratches really easy if you put stuff on top of it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a first open box purchase for me. I was a bit effy about it but now more than a year down line after proper testing,my conclusion is that I would do it again. It Works and looks great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Washer

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer — many options and works. There is that wifi connective function that really isn’t relevant. It’s a good washer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    low water use and quiet but leaky machine

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to love this machine since it uses lot less water and clothes come out dryer which uses less time in the dryer. The first year it run smoothly without issues but right after the warranty ended it started leaking from the Botton. Geed squad agents came to check on it and said it was prob too much detergent, couple of loads after their visit and while using less detergent (btw Tide HE detergent) its leaking again. am I supposed to use no detergent? My old machine lasted 15 yrs too bad this one double the price only a year. plus its running my brand new floor

    No, I would not recommend this to a friend

What experts are saying

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  • Reviewed.comCindy Bailen on June 5, 2019

    THIS WASHER LETS YOU DO EVERY LOAD EXACTLY HOW YOU WANT TOA good washer is easy to use, attacks dirt and stains, treats dirty clothes gently, and gets you out of the laundry room quickly. An excellent washer does all of that and comes loaded with plenty of cycles and features to customize every load.

    Full Review