Customer Ratings & Reviews

At first I was totally against getting a front load washer because I'd heard horror stories from other people and I've always only ever had top load washers. I went with this LG smart front load washer after looking for a week and comparing it to comparable models/price points. I was nervous about having leaking or other issues, but so far it's been great. We've had it for about a month now and love it. I like the different choices for cycles and love how quickly my clothes are washed and they come out smelling clean, in spite of using less detergent than I'm used to. We were replacing a 10 year old top-load Samsung washer that stopped spinning and would leave our laundry sopping wet. Needless to say, this is a huge improvement!

"Get a $10.00 reward certificate* for completing a recent purchase review by 06/13/2023." -- I didn't see the deadline in the email and missed the "purchased review." I had it delivered on 5/27 and didn't install it until the next day since I still had the old one installed. Installation was easy and since I did it by myself, I appreciated the recessed grip handles on the sides that are about 13 inches from the bottom. As I've only had this for about two weeks, I've only run 3 loads so far. The controls are easy to use (I haven't tried the smartphone app). It runs quietly except the detergent compartment seems to amplify the sound whenever water is being dispensed. The first time I heard it, I thought maybe water was rushing out of the appliance and had to check that there wasn't water on the floor. The gasket is easy to wipe dry and doesn't pool a significant amount of water (my old washer's gasket could hold quite a bit). With such limited use, I can't comment on the "AI" cycle or reliability. I don't have previous experience with LG appliances.

So far so good, got this for about 2mos ago and love how quiet this runs and how it looks on my space. The only thing I did not like about my purchase was the power cord is not included and you have to purchase and install yourself or from a professional.

I recently purchased this washer and dryer set, and I couldn't be happier with my choice. The capacity of both machines is impressively large, making laundry day a breeze. One standout feature is the AI setting, which is nothing short of a dream. It intuitively understands the load and adjusts settings accordingly, saving me time and energy. Plus, it works astonishingly fast, meaning I can get through my laundry pile in record time. But the real game-changer is the dryer's speed. It's like magic - clothes are dry in an instant. No more waiting around for cycles to finish. This pair has truly elevated my laundry routine and I wholeheartedly recommend it to anyone in need of an upgrade.

I love this washer. It is easy to use, quiet during operation and you can customize the temp/spin cycle and timing if you want something other than the pre-programed options.

The quality of the washer and dryer is the ultimate best!

I like this washer as a simple but capable beast. The tub is large, the controls are intuitive, and the look is modern. Theres not much to say, I put my clothes ad detergent in, and they come out clean. However, I am biased because I got this unit for $600 on sale.

When it came time to replace my “beauty” after 15 years, there was no question that we’d purchase another LG washer again. From the time the washer stopped working, to the time we got back home after buying a second at Best Buy, it was 49minutes!! I love this appliance, especially its sleeker look and ease of operation. Fingers crossed that this one lasts another 15 years, although it’s really not luck, it’s LG beautiful technology and workmanship.

Haven not used all of the wash cycles yet, but do love the way the washer performs and it holds alot more than I anticipated!

My new LG washing machine does a great job cleaning my clothes. It is quieter than other washing machines I have had. I am pleased with this product.

excellent finish, practical, silent, totally satisfied. I recommend it

Not sure if it is just wishful thinking, but this washer seems to be so much faster than my previous LG. Clothes come out super clean and washer has plenty of settings for different loads. I had no idea I'd love the ThinQ remote monitoring app as much as I do. No more trips to the garage just to find the cycle is still running.

Does not get things very clean. Uses minimum water. Very confusing dial to get what you want. Instruction manual is worthless. Too much technology. Had to call for help a couplel months after buying. The electronics froze up. Told me to unplug the washer and it would reset and then it worked. How inconvenient to have to reach over the top of washer sitting on a pedastal base.

OMG 100 times better than the Samsung washer dryer set we purchased in 2020! Easy to use, cloths are cleaner and no mechanical issues with this set like the Samsung….

Excellent Washer! Quiet, Efficient, and easy to use. Incredible improvement over previous top loader. Cleaner clothes and no “off balance” loads. Highly recommend

Much better than my old washer at properly washing clothes. Washes are very customizable, with more options available via download from the mobile app. The fact that you can remote control it from the app is pretty cool too. Very modern look. I read through the manual and it was pretty clear about everything you need to consider to use this appliance.

Great washer and love all the features it has. 22 plus settings with over the air updates. AI wash is great.

Love this! Works great it’s gorgeous great quality

Pros: One of highest rated on Consumer Reports. Gets clothes clean. Very easy to use. WiFi connection is helpful in notifying when cycles are done so you can remove before they wrinkle. Cons: None thus far. CAUTION: Do not use JB Hunt for delivery and installation. Not knowledgeable, switched cold/hot water connections, did not level machines, and rude/offensive. I have contacted Best Buy 4x now after submitting their survey. No response.

Great capacity. Wished it was quieter on the spin. Took a long time before finding the correct height and balance