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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 225 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers are enthusiastic about the sound quality of the 5.1.2-Channel 570W Soundbar System with Wireless Subwoofer and Dolby Atmos with Google Assistant, with many saying it blew them away. They also appreciate the easy setup process, making it a great choice for beginners. However, some customers have expressed concerns about the size of the soundbar, saying it is long, wide, and heavy. Additionally, a few customers have mentioned issues with the subwoofer and the volume not being as loud as expected for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 225 reviews
  • Cons mentioned:
    Subwoofer

    Rated 1 out of 5 stars

    Terrible. Subwoofer and surround constantly cuttin

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Subwoofer and surround constantly cutting out. Had way cheaper soundbar a that we’re a lot better

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beware of "Open Box" Purchases

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this as "Open-Box Excellent". - It was delivered in a damaged and dirty shipping box. - When I opened the box; it contained a dirty and lightly wrapped sound bar. The subwoofer was not wrapped. It was left to roll around during shipping. - The Owners Manual, Remote, Cables, and Power cord for the subwoofer were missing. This purchase was a waste of time.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Rated 1 out of 5 stars

    Bulky and Oversized

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you looking for an oversized, bulky sound system with sub-par quality - this LG - 5.1.2-Channel 570W Soundbar System with Wireless Subwoofer and Dolby Atmos with Google Assistant is the product for you. I tried it for 48hrs until I decided to return it to Best Buy in exchange for the Bose 700 sound system. Note: My LG ThinQ TV was 65" and the LG sound system was still oversized and too bulky to keep.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We hate to hear you were unhappy with the mids of the SL10YG. Originally created for the cinema, Dolby Atmos sound technology creates powerful, moving audio that seems to flow all around you, even overhead. Dolby Atmos requires HDMI passthrough from a Dolby Atmos-compatible source device. 4K pass-through ensures a full home theater experience when passing through HDMI connections from an external source, such as a 4K Blu Ray player or streaming device. 570W total output power provides quality sound for your favorite movies, shows, games and music.Two 50W front and one 50W center drivers as well as two 50W top and two 50W surround speakers enhance the frequency range of audio playback to ensure crisp voices and dynamic soundtracks. Its 220W wireless active sub-woofer efficiently transmits bass energy to the room for powerful, tight dynamic bass response. DTS:X is an immersive audio decoder that places sound where it would occur naturally in space, creating a more lifelike, multi-dimensional audio experience. LG partnered with Meridian Technology, pioneers of High-Resolution Audio, to combine advanced signal processing and refined hardware design, creating a sound field with greater height, width and depth. Leading audio processing technology provides sound quality that surpasses CDs, and allows you to enjoy a stunning 24-bit/192kHz audio resolution — as close to original sound as you can get. If you're in need of some guidance with finding a different soundbar, please head to our support page at @LGUSSupport on Twitter so a specialist can help out. ^CP LG

  • Pros mentioned:
    Design, Sound quality
    Cons mentioned:
    Subwoofer

    Rated 4 out of 5 stars

    Built to be loud!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So recently received this beautifully built sound bar, its loud and I love it, for the price I would have expected rear speakers to come with it, instead of having to go and buy them separately but I can buy them at a different time, ok so let's get to it. Its beautiful I love how it looks and feels it's not a flimsy or light sound bar, infact it's very long, perfect for my TV stand but maybe to big for yours make sure you measure where you will be placing this, it sounds AMAZING at high volumes, not so much at low volume but if you're using a sound bar for low volumes just use your TV speakers, sometimes audio gets lost or echo like but I know it just because this is a sound bar and not a real 5.1.2 set up al though all the channels are there rear speakers really need to be in back of you, these rear firing speakers do an ok job, the only issue I have really seen with this sound bar is sometimes the wireless sub disconects, other than that I truly love it.I received this product at a discounted price in exchange for my honest opinion.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stunk

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned it after one day. The sound was scratchy and horrible. Not worth a dime. The salesman told us it was the number one sound system. Crap..it’s plain crap. Bought the Definitive sound system in its place...excellent

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sub cuts on and off. Thinking about returning it. Honestly not worth the money. Imagine watching a movie and the sub cuts on and off. No Good. Read the reviews! I didn't and now I regret it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Still waiting for product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was ordered July 10th and it still has not come in. I've been a loyal customer for over 25 years. Can't wait to get this. Today's date is...July 31st and my account has been charged.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design, Google assistant, Sound quality

    Rated 5 out of 5 stars

    Great Audio and Soundstage

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a person who has owned a discrete and dedicated 5.1 Surround system with a high end Receiver I have never trusted a soundbar, until I gave LG SL10YG a try and a good testing of its capabilities. First of all, the industrial design of this LG soundbar is superb. The manufacturer chose great materials to envelope its 5.1.2 speakers. Its slick design and speaker position allows it to sit next to your TV or can be mounted on the wall and with its built-in gyroscope the soundbar can still project the sound and bounce it off at you. You can also purchase an additional set of rear speakers that will add so much more to the sound stage and make your system shine with a total of 7.1.2 speakers. It was really easy to set up the SL10YG and get it pump beautiful music: its wireless subwoofer connects automatically and can be placed anywhere in your room. The soundbar has two HDMI in and 1 HDMI out and support for ARC (audio return channel). I found ARC feature to be very useful and works instantaneously with our LG OLED C9 TV. Normal TV programming where dialogue is more prominent really surprised me as it comes out clean and crisp. I also used some 4K Blurays with Dolby Atmos and DTS-X and I was very pleased how this soundbar handled sound processing and put me right in the middle of the action. The bass was pretty impressive and can be also adjusted manually. LG has created a companion app called LG WiFi Speaker which I would also recommend as it has a ton of values that can be changed easily on your phone. LG also supplied a remote control that is has a dedicated Google Assistant button. Yes, this soundbar has Google resources at your hands and you can control your Smart Home devices, ask it to play music or help you with any task you need information about. Chromecast support is at its best with this Soundbar! LG SL10YG can handle your Hi-Res Music files as well as it supports most surround audio formats, including Dolby Atmos, Dolby TrueHD, Dolby Digital Plus, Dolby Digital, DTS Master Audio, DTS High-Resolution Audio and LPCM. The SL10YG also supports Hi-Res Decoding of FLAC (Up to 192kHz) and OGG (Up to 48kHz), WAV, MP3 and AAC files. LG has joined with Meridian engineers and created a great sound system that truly echoes the emotion of the artist's original performance whether it is a music file or a movie full of blasts & dynamic sound. I would absolutely recommend this soundbar and it is going to replace my speaker set up. Life is good with LG indeed.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Owner

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar did not last year. Best Buy could not repair it. It did not appear to be a good value.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Geek squad is alright

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not like compared to the Polk system! Didn’t need geek squad for this item. Returned it. But guess what? I got my money back with no problem.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 1 out of 5 stars

    TERRIBLE EXPRIENCE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DID NOT WORK WHEN I GOT IT. COULD NOT CONNECT TO WIFI. TRIED ALL. HAD GEEK SQUAD TRY. DIG NOT WORK. BESTBUY REFUSED TO RETURN IT???

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 1 out of 5 stars

    TERRIBLE

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will be returning this - not user friendly at all!

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      If you're in need of some guidance with using your soundbar, please head to our support page at @LGUSSupport on Twitter or shoot us a private message on Facebook at https://www.facebook.com/LGUSA/ so a specialist can help out. ^CP LG

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Subwoofer

    Rated 3 out of 5 stars

    Sounds great looks great. Wireless sub is unpredic

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system sounds great, but is limited by finicky subwoofer that oddly connect fine one day then cut out intermittently other times. We've only had it a day, if it doesn't find the path of righteousness soon, it's going back. Oddly this was bought on November 30th with a build date of February 2019 and I've been unable to locate a firmware update. The subwoofer connectivity issue is pretty common online with limited resolution.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Customer service, Subwoofer

    Rated 1 out of 5 stars

    WARNING!! 2/1/2020

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First one the sound was amazing! BUT the wi/Fi. Bluetooth and Google reciever was broke i couldnt set up crap! So i returned it and got a second one and this one is a tremble monster in which has no bass what so ever, now the first one was fantastic so i know it shouldnt sound like this and i have tried every which way to correct it but NOPE! LG customer service sucks and they dont know their head from their butt ( outsources and read from a script/manual which I did and could do ). I am returning today with one more chance 3 strokes and LG is out they can take everything back!! I bought the LG tv and that wifi google connector is broke as well which ill need a new tv

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      That's not good! We're sorry to see that you've run into these issues with your audio system. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP LG

  • Pros mentioned:
    Easy setup, Google assistant

    Rated 5 out of 5 stars

    great sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is crystal clear and theater quality. It was very easy to set up. The built in Google assistant is a added bonus and compliments any tv. I received this product at a discounted price in exchange for my honest opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Incredible Soundbar

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I searched for an Atmos soundbar and picked up 3 of them before finally settling on this one. The deep base that it creates is amazing, action movies and sporting events sound great on the SLY10. The HDMI Arc works flawlessly, I use an Apple TV 4k to consume content and there have been no issues with the soundbar. Extremely easy setup and since installing it we have not looked back. I love LG and this product is top notch. I would recommend this to anyone in the market for a Dolby Atmos soundbar.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 2 out of 5 stars

    Dialogue Definition Poor

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been an Audiophile for 40yrs. In the store the performance really grabbed my attention as I was looking to expand my OLED C8 sound quality. Anyone can be mislead even one with a lot of experience. I have great respect for Meridian Products but they really got the midrange wrong with this one. It wasn't even a contest here with my OLED C8. The OLED's mids were far more warmer and more intelligible. The LG's sound bar's were very thin. In the end if a product doesn't get the mids right its not worth the bother especially for the price of this one. So after working with it for a day I'm taking it back. And BTW if you run the C8's Audio Calibration I think you'll find that it's going to beat quite a few sound bars. My living room is 14 x 16 and I have plenty of volume to work with. I might add I think the C8's sound is some of the best I have experienced with flat panel TV's. Build quality is pretty high, but I expect that for the price of the product

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We hate to hear you were unhappy with the mids of the SL10YG. Originally created for the cinema, Dolby Atmos sound technology creates powerful, moving audio that seems to flow all around you, even overhead. Dolby Atmos requires HDMI passthrough from a Dolby Atmos-compatible source device. 4K pass-through ensures a full home theater experience when passing through HDMI connections from an external source, such as a 4K Blu Ray player or streaming device. 570W total output power provides quality sound for your favorite movies, shows, games and music.Two 50W front and one 50W center drivers as well as two 50W top and two 50W surround speakers enhance the frequency range of audio playback to ensure crisp voices and dynamic soundtracks. Its 220W wireless active sub-woofer efficiently transmits bass energy to the room for powerful, tight dynamic bass response. DTS:X is an immersive audio decoder that places sound where it would occur naturally in space, creating a more lifelike, multi-dimensional audio experience. LG partnered with Meridian Technology, pioneers of High-Resolution Audio, to combine advanced signal processing and refined hardware design, creating a sound field with greater height, width and depth. Leading audio processing technology provides sound quality that surpasses CDs, and allows you to enjoy a stunning 24-bit/192kHz audio resolution — as close to original sound as you can get. If you're in need of some guidance with using your audio system, please head to our support page at @LGUSSupport on Twitter so a specialist can help out. ^CP LG

  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Sounds awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar is amazing and sounds clear and concise. It's has a sleek look and looks great on our entertainment center. Lots of settings and easy to use. I received this product at a discounted price in exchange for my honest opinion.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Is an OK system for a small room.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were moving and we didn't want to deal with all the cables from my old 5.1 system SonySTR DH800 which was very loud and good surround sound for the late 2000's. I am not impressed by this system. Volume is lacking at times, you lose the conversations, the volume itself sometimes goes down on its own mid movie (don't know if it is a defect) it is NOT good for music. Unable to find a setting that will be decent for music. If you have a small room then it might be good. Honestly I am unable to experience the Dolby Atmos with this system. So my son inherited the system for gaming and he is OK with it. Way too expensive for the quality of sound that produces. Easy to set up, it is descent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very shocked

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i am not a sound bar guy but this one is on another level once you get the rear speakers this shines its a lil pricey but get it on a good sale atmos content is unreal

    I would recommend this to a friend