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Customer Ratings & Reviews

Your price for this item is $791.99
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The comparable value price is $1,439.99

Customer reviews

Rating 4.5 out of 5 stars with 266 reviews

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Rating by feature

  • Value

    Rating 2.4 out of 5 stars

  • Quality

    Rating 2.4 out of 5 stars

  • Ease of Use

    Rating 3.3 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers regard the 5.7 Cu. Ft. High-Efficiency Top-Load Washer with Steam and TurboWash Technology highly, praising its large capacity, exceptional cleaning power, and quiet operation. Many appreciate its ease of use and spacious interior. However, some concerns have been raised regarding the washer's long-term reliability. A few users reported malfunctions after the warranty period ended.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-266 of 266 reviews
  • Rated 1 out of 5 stars

    Makes holes in my delicates

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While this is a great washing machine because you can do tons of laundry in a couple of loads, it made holes in several of my shirts even with delicate cycle. The delicate cycle is really not delicate at all. It's a very aggressive washing machine. I wouldn't have purchased it if I had read a review like the one I am writing, which is why I am writing it!! Even basic tshirts that I buy from Old Navy and Gap have been destroyed. You have been warned!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first used this washer I thought it ran great especially due to the size of the wash tub. However, in a few years it's been broken down several times. Repairmen after repairmen tried to fix it until one of the repairmen shared with me that this washer has a flaw in its design. It's now being replaced so I hope the next one I receive isn't a lemon.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst washer ever for me.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy this model, and maybe other LG washer/dryer. The washer always leave detergent residues on the clothes, no matter how much or how little you wash. We found out that the washer is using 1/3 the amount of water that a normal washer uses. That is why it never completely dissolve the detergent.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    doesn't even get all the clothes wet

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure if this machine was set up correctly, but on a normal setting it does not even get the clothes on top wet, much less distribute the detergent and clean your load. Should be recalled.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We hate to hear that you are having trouble with your new washing machine, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP LG

  • Rated 1 out of 5 stars

    Waste of time/money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clothes often come out dry, I try to add more water but it won’t allow me too. My worst purchase

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't waste your money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG washer is the worst washer I have ever had. It was always going out of balance. I would adjust the load and the same thing would happen again. It would take me hours to just get a load done. Customer service has horrible and rude. I will never buy a appliance from them again. If you buy one make sure you buy the extended warranty and pay attention to the date!!!

    No, I would not recommend this to a friend