Customer Ratings & Reviews
- Model:
- 55UA7700PUB
- SKU:
- 6621807
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are satisfied with the picture quality and ease of setup of the 55” Class UA77 Series LED AI 4K UHD Smart webOS TV (2025). Many found the setup process straightforward and simple. However, some customers expressed concerns regarding aspects of the TV's design and remote control. Overall, positive feedback on picture quality and setup outweighs the negative comments on design.
This summary was generated by AI based on customer reviews.
Great picture on TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the TV's from Best Buy, along with the support that comes with them.
I would recommend this to a friendgood overall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good overall, the sound could be better. the screen is clear
I would recommend this to a friend55 TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV is great woul recommend perfect for bedroom and good screen
I would recommend this to a friend55" LG TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice size tv 4 bedroom/clear fast apps/ and great price
I would recommend this to a friendORGANIZED
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very well organized like computer even first time to set up this TV monitor was little bit complicated.
I would recommend this to a friendno magic remote no buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so I got this tv hoping it was compatible with the magic remote. it was but not full no wand support and that what I really wanted, its also kinda slow operating system wise
I would recommend this to a friendDecent TV for price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like the old school remote that came with it. It is a little bit slower than my TCL
No, I would not recommend this to a friendGood for the money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for the money, but not the greatest picture quality.
I would recommend this to a friendDisappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is not great as my as my other LG Tv s
No, I would not recommend this to a friendPoor TV and Best Buy Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The color on the TV is poor. The volume goes up whenever music plays and then back down when the shows continue. This is very annoying when you have to push the volume button every time. I am very disappointed. While the installer was nice, he was not able to attach the TV to the wall. When I purchased the TV, I received a recommendation from the sales department that this would be the best way to see the TV in the very bright light environment in my home. If I purchased the piece of equipment to hang the TV on the wall, without that bracket, I am unable to tilt the TV down enough to avoid these bright lights. Finally, I was told I would have to return to Best Buy to collect the $50 refund due me. In conclusion, I’m disappointed in the TV and I’m disappointed in Best Buy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. We appreciate you reaching out and sharing your experience with your new LG 55UA7700PUB. We hear your feedback regarding the color and volume issues with your TV, as well as the challenges you've encountered with the installation and the mounting bracket. We understand how important it is to have a seamless viewing experience and a properly mounted TV, especially when dealing with bright light.
Here's a link to explore for LG TV support page for helpful tips and information: https://www.lg.com/us/support/tvs-sound-bars
Regarding the wall mount, we recommend consulting a professional installer or a Best Buy representative to ensure the correct bracket is used to achieve the desired viewing angle. For the refund issue, the store would be the best point of contact to resolve that.
We're here to help if you need further assistance again, just send us an email at lgdigitalcare@lg.sprinklrsupport.com. -Shae
LG flop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't down load any thing from the play store I had to purchase the remote to activate all the extra features it's cost 50 dollars and I had to search for an deal on it. Wow!! I wouldn't recommend this tv
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We understand how important it is to access apps like the Play Store on your LG TV (55UA7700PUB) model.
As a first step, please ensure your TV’s webOS software is updated. You can check this by going to Settings > Support > Software Update and selecting Check for Updates. Keeping the TV software current often resolves app download and compatibility issues. You can find more guidance here: https://www.lg.com/us/support/help-library/lg-smart-tv-steps-to-download-install-and-remove-apps--20154523932688. If the issue continues, kindly send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can assist you further. ^Juvy
New TV, but Down-grade!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My old tv has better picture quality. Plus, I have an antenna for local news and the old tv picked up all stations except ABC and this tv doesn't pick up any of the main local news stations. Very disappointed in this purchase.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your feedback regarding your new LG - 55 Class UA77 Series LED AI 4K UHD Smart webOS TV (2025). We understand your frustration, as you feel the picture quality is a downgrade from your previous TV and, more importantly, that your new TV is failing to receive major local news stations with your antenna, which your old TV could pick up. We understand your inquiry and apologize for the disappointment with this purchase.
It is not uncommon for a new TV's tuner to be more sensitive or tuned differently than an older model, which can sometimes result in needing to perform an updated channel scan or adjust the antenna's position slightly to find all the channels.
For the antenna reception issue, please ensure the following:
Input Source: Make sure you have selected "Live TV" or the appropriate antenna input.
Run a New Scan: Go to Settings > All Settings > Channels > Channel Tuning > Auto Tuning. When prompted, select Antenna as the signal type and run the full scan. If you have already done this, sometimes performing a "double-rescan" can help: disconnect the antenna, run the scan, and then reconnect the antenna and run the scan again.
https://www.bestbuy.com/product/lg-55-class-ua77-series-led-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZT6FH
We would like to look into both the picture quality concerns and the persistent channel reception issues. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you further. —Renzo
No good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came screen broken etc. Wasted my time for the third time in years
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Israel. Thank you for reaching out and sharing your experience with the LG TV (55UA7700PUB) model. We understand how important it is for your TV to arrive in perfect condition, especially when you've invested your time and trust multiple times. If the screen was damaged upon delivery, we recommend inspecting the packaging for signs of impact and contacting Best Buy customer service at 888-237-8289 to initiate a damage claim. For setup tips and support options specific to your model, you can visit https://www.lg.com/us/support/product/lg-55UA7700PUB.AUSQ. If you’d like us to assist further or help document the issue, please email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Don’t buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow interface my firestick far exceeds the speed of the lg smart system should have bought a better tv
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Barry. Thanks for sharing your thoughts with us. We understand how important a smooth and responsive smart TV experience is, and we appreciate you taking the time to let us know about your LG TV (55UA7700PUB) model. This model features the webOS 24 platform powered by the α7 AI Processor Gen8, which is designed to deliver faster performance and enhanced 4K upscaling. If you're noticing lag or slow navigation, we recommend checking for any available software updates by going to Settings > Support > Software Update on your TV. Keeping your system up to date can improve responsiveness and app performance. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. If you’d like us to take a closer look or assist further, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help enhance your viewing experience. ^Juvy
- Pros mentioned:Picture quality
Just the right size
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LG is one of the best pictures that I've seen, and the price is not bad either. I might get one for the bedroom also .
I would recommend this to a friend - Pros mentioned:Picture quality
Awesome value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture, great price. Love the TV. Salesman heloed pick it out fir what was in my budget.
I would recommend this to a friend - Pros mentioned:Picture quality
Good everything
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good service, good picture, good sound. Overall very good. Two came by mistake but was corrected right away.
I would recommend this to a friend Mr Kelley
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV Looks good in my family room. Would buy again.
I would recommend this to a friendIt’s a 4
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The noise is kinda weird, I play call of duty and the gun noise is so much louder than the rest of the game noise that I can’t find a good middle ground. Other than that the graphics are great.
I would recommend this to a friendgreat value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great tv- very happy- great value- Aaron at the store was very helpful
I would recommend this to a friend