Customer Ratings & Reviews
- Model:
- 55UT7000PUA
- SKU:
- 6593576
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the TV's picture quality, ease of use, and value for the price. Many appreciate the clear colors and find the setup process to be quick and easy. However, some customers find the remote control to be overwhelming and have noted occasional slowness in browsing and a desire for a more intuitive user interface. A few have also mentioned wanting a faster response time.
This summary was generated by AI based on customer reviews.
TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The LG Home Screen is confusing and the TV is slow to react to the remote. Not as good as the LG TVs I have had in the past. Also when you change channels the screen is blurry and takes time to come in clear. I would not recommend this model.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jeffrey. Thank you for sharing your experience with the LG TV (55UT7000PUA) model. We understand your concern about a product that doesn’t meet your expectations, especially after having positive experiences with previous LG TVs. For the issues with the slow response to the remote and the blurry channel changes, we recommend checking for any software updates that might improve performance. You can usually find this option in the settings menu. Additionally, ensuring that there are no obstructions between the remote and the TV can help with responsiveness. For guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. If the problems persist, please reach out to us directly via private message on social media @LGUSSupport. We're here to assist you further and help improve your viewing experience. We appreciate your patience and hope to assist you soon. ^Juvy
LG below average
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is average. Lesser none brand names provide better resolution
No, I would not recommend this to a friendNEVER BUY FROM BEST BUY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the tv, but Best Buy are freaking scammers and I will never buy from them ever again. I bought this tv on Black Friday and it was supposed to be delivered to me, and the driver out of nowhere canceled the delivery, and they tried to make me wait another week to deliver my tv, and I wasn’t having it. I went to the store and had to get it myself, but since I have a car and nothing bigger, I had to call a Uber x to follow me home with it which cost me $50 just alone for delivery, and then they said they will refund me the money of a gift card and they would send it out, and till this day I’ve never got it yet. Complete scammers and I hope they go out of business soon.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, DannyA. Thank you for sharing your experience with us. We understand your situation, and we know how important it is to have your products delivered as expected. Since this issue pertains to your order with Best Buy, we recommend reaching out to their customer service team for further assistance. You can contact them directly through Best Buy Support & Customer Service: Best Buy Support & Customer Service - https://www.bestbuy.com/support
Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo
Oops! Oh no!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sadly I never got to watch the TV. As I was putting it together it was laid out on the floor and while removing a picture from the wall, tripped over and stepped on it breaking the screen. Best Buy refused to replace. I lost $327, and no TV. Merry Xmas
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your experience with us. We understand your situation can be when accidents happen, and it’s unfortunate that your TV screen was damaged. For issues related to damaged products, we recommend reaching out to Best Buy directly for further assistance with your situation.
You can contact their customer support team through this link: Best Buy Support & Customer Service - https://www.bestbuy.com/support
We appreciate your understanding, and we’re here to help with any product-related questions.
—Renzo
Starter tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It ok for the price but the picture quality could be better
No, I would not recommend this to a friendAvoid at all costs
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you care about seamless streaming, avoid this at all costs. I can’t even make it through 1 episode of any show without it disconnecting. Constant connection issues even though every other device (including Samsung TVs) in the house work perfectly. Will never buy a LG product again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback with us. We understand that you are experiencing connection issues with your LG TV (55UT7000PUA) model, and we sincerely want to help improve your streaming experience. We strive to provide high-quality products and ensure a smooth viewing experience.
A possible troubleshooting step would be to check your Wi-Fi signal strength. If your TV is far from the router or if there are many obstacles between them, it could lead to connection interruptions. We recommend moving the router closer or using a wired Ethernet connection for a more stable streaming experience. You can also try resetting your network settings on the TV to ensure a fresh connection. For more help, you may visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-your-tvs-internet-connection--1426626051711.
If the issue persists, please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further and explore potential solutions. We're here to help you resolve this. ^Juvy
Returning to get a different TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV on sale for Black Friday. Have to return it to get a different a TV because it’s so bad. I can even watch a full 60 minutes without it bugging out and not working. This started for the beginning. No drops or scratches either. Sound quality is terrible
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Matthew. Thank you for sharing your experience with us. We understand your concern about encountering issues with your LG TV (55UT7000PUA) model, especially when it affects your viewing experience. To troubleshoot the issue with the TV bugging out, we recommend checking for any available software updates in the settings menu, as updates can often resolve performance issues. For guidance, you may visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. Additionally, adjusting the sound settings or connecting external speakers may help improve the audio quality.
If the issue persists, we’d like to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be happy to explore further solutions.
Your feedback is important, and we’re here to help. ^Juvy
NOT Worth the Money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV stopped working in less than one month. I could hear the stations on and available, but the picture failed. The screen stayed black. It was replaced with a different brand that I am happy with. I would not recommend this LG to anyone.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback with us. We understand your concern a product that doesn’t meet your expectations. We strive to provide reliable, high-quality products and ensure a smooth and seamless viewing experience. For this unit, we recommend trying a quick troubleshooting step, such as checking the HDMI cables or performing a soft reset (unplugging the TV for a few minutes and then plugging it back in). For more help, you may visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-a-tv-with-sound-but-no-picture--1380902746888. If the issue persists, please send us a private message on social media @LGUSSupport so we can assist you further with troubleshooting or a resolution.
We appreciate your patience, and we’re here to help.
Best Buy- Update the Specs
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 1 star is for Best Buy. The specs say it’s a 200mm x 200mm Vesa mount pattern. It is actually 300 x 300. Im not sure what Im going to do with my ceiling mount that is connected in the attic where we’ve had a large amount of insulation blown in.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback with us. We understand your concern about the listed specifications for the LG TV (55UT7000PUA) model that don’t align with your setup requirements. We strive to provide accurate and detailed product information to help our customers make informed decisions. However, we acknowledge that sometimes, despite our best efforts, a product may not meet your specific needs or preferences. To clarify, this unit is designed with a VESA mounting interface of 200mm x 200mm. If your ceiling mount is set for a 300mm x 300mm pattern, it may not be compatible without an adapter. Here are a few options you can consider: Look for a VESA adapter plate that can convert the 300mm x 300mm pattern to 200mm x 200mm. These are often available at electronics or hardware stores. If you're unsure about the installation or modifications, it might be best to consult with a professional installer who can assess your setup and provide a safe solution. If the current mount cannot be adjusted, you may need to look for a new mount that supports the 200mm x 200mm VESA pattern. For more information, you may visit https://www.lg.com/us/tvs/lg-55ut7000pua-4k-uhd-tv. If you need further assistance or recommendations, please send us a private message on social media @LGUSSupport. Our team will be happy to explore potential solutions with you. ^Juvy
Brand new BROKEN Tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought this brand new TV and was excited to finally go home and watch my favorite show when to my surprise the TV had a HUGE crack in it?? It literally looks like someone grabbed a bat and hit it. All that styrofoam for nothing. Very disappointed.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Cece. Thanks for sharing your feedback with us regarding LG TV (55UT7000PUA) model. We understand your concern about unboxing your new unit and find a damaged screen. We strive to provide high-quality and exceptional services to ensure a smooth experience. While we take great care in packaging our products, physical damage can sometimes occur during transit. We recommend contacting Best Buy customer service at 888-237-8289 to report the issue, as they typically handle exchanges or returns for items that arrive damaged. For guidance, visit https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014. If you need further assistance, please send us a private message on social media @LGUSSupport, and we’d be happy to explore possible options. We appreciate your patience. ^Juvy
Don’t know how to compete an order
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is fine, Best Buy’s customer service and order handling was so bad I will not be shopping with you again
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Tony. Thank you for sharing your experience with us regarding your LG TV (55UT7000PUA) model. We're glad to hear that the TV itself is meeting your expectations, but we completely understand your concern about the customer service and order handling you experienced from Best Buy. We strive to provide exceptional services and ensure a smooth experience.
While we can't control the actions of third-party retailers, we truly appreciate you bringing this to our attention. We recommend contacting Best Buy customer service at 800-925-6278 to address your concerns, offer assistance, and discuss potential solutions. For future purchases, we’d be happy to assist you directly with product-related inquiries or support.
If you need help with the TV itself or have any troubleshooting questions, feel free to reach out to us via private message on social media @LGUSSupport. We’re here to support you. ^Juvy
I would reccommend tv just not from you guys
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was a joke they sold me tv and yet decided to not tell me it disnt come with mounting screws how.stupid is that
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We understand your concern about purchasing a TV like the LG TV (55UT7000PUA) model, only to find that it didn’t come with the necessary mounting screws. We are committed to ensuring that our products are delivered with all necessary components to provide a seamless experience. The mounting screws are sometimes sold separately depending on the specific model and its mounting requirements, but we understand how important it is to have everything you need to set up your new TV right away. We recommend checking the TV's manual for the specific type and size of screws required, or you can often find compatible screws at your local electronics or hardware store. You can also contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. If you need further assistance or have any questions, please send us a private message on social media @LGUSSupport, and we’ll be happy to guide you through any additional steps. ^Juvy
Best Buy Terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never had a chance to use it, it was damaged during shipment and Best Buy never owned up to iy
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Frank. Thank you for sharing your experience with us. We understand your concern about receiving your LG TV (55UT7000PUA) model, damaged during shipment, especially when you were looking forward to using it. We strive to ensure that all products are carefully packaged and handled. However, sometimes unforeseen circumstances can lead to issues during transit. While shipping and delivery are typically handled by the retailer, we always want to ensure you have the best possible experience with your LG products.
If you haven't already, we recommend contacting Best Buy customer service again at 888-237-8289 for further assistance. In case you'd like us to assist you with any further steps, please send us a private message on social media @LGUSSupport, and our team will be happy to explore options with you. We appreciate your patience. ^Juvy
Tv was damaged
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My experience was so bad police was called,the store workers we’re not helpful
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Drew. Thank you for sharing your experience with us. We understand your concern about your experience with the LG TV (55UT7000PUA) model led to such an extreme situation. We strive to provide high-quality products and exceptional services to ensure a smooth experience.
As a next step, we recommend reaching out to us via private message on social media @LGUSSupport. We will look into your situation, gather all the necessary details, and work to find a solution that will meet your needs. We’ll ensure this is addressed and help make it right for you.
We appreciate your patience and look forward to assisting you in any way we can. ^Juvy
Awful
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage. AVOID AT ALL COSTS! Purchase anythine else.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, TylerJ. Thank you for sharing your experience with us regarding the LG 55UT7000PUA 4K UHD Smart TV. We understand how important it is for your TV to meet your expectations, and we’d like to help. If you’re encountering specific issues with your unit, we recommend ensuring the TV's firmware is up to date for optimal performance.
https://www.bestbuy.com/site/lg-55-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/6593576.p?skuId=6593576
For further assistance, please don’t hesitate to send us a private message on social media @LGUSSupport. Our team would be more than happy to explore solutions and help improve your experience.
We appreciate the opportunity to assist you.
—Renzo
- Pros mentioned:Picture quality
High Quality Smart TV with AI at Fair price.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Wife and I decided to go for this 55 inch Smart TV because it was on a Very Good discount for Cyber Monday. All I can say is We are Both Blown away by the High Quality of this Smart TV. The picture is insanely Amazing. Even My Wife said that the People on the screen looked like They were in the room with Us. I've never had a Big-Screen TV before, and I'm Really Very Happy that We got this one. It's Truly Amazing. I would recommend this Smart TV with AI to Anyone seeking High Quality at a Good Price. I hope this helps.
I would recommend this to a friend - Pros mentioned:Picture quality
Great TV But Lacks Compatibility with Spectrum App
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV itself is quite nice with good picture quality and sound. However, I was disappointed to find out that it isn't compatible with the Spectrum app. You'll need to use a streaming device like a Roku Stick to access it. Keep that in mind if you're planning to use the Spectrum app on this TV.
I would recommend this to a friend - Cons mentioned:Remote control
Very good for the money..
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV especially for the price point. The remote is horrible in my opinion and the webOS is slow, but overall I enjoy this TV.
I would recommend this to a friend - Pros mentioned:Picture quality
We Love It!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We picked this TV purposely as I had an LG TV a few years back and really liked it! That earlier one I only had for a couple of weeks before it burned up when I lost my home in the Campfire in November, 2018. This TV is exactly what anyone would love -- nice bright pictures, good sound, perfect TV!
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
New TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very clear picture Easy to program east to install
I would recommend this to a friend