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Customer Ratings & Reviews

LG - 7.3 Cu. Ft. 9-Cycle EasyLoad Smart Wi-Fi Enabled Electric Dryer with Sensor Dry Technology - White-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 565 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 1 out of 5 stars

    Horrible. Bad choice.

    Posted
    Annie
    • Verified PurchaserVerified Purchase

    Our dryer was delivered on July 4. It worked when installer turned it on that day. Since then it can not be turned on. Broken. Unusable. We called LG on July 13, they sent link to instruct how to re-set. Didn’t work. Technician from Apple Home Appliance Service came on July 18, he said it needs new control board. July 25, technician called back to say part is on back order. We called LG on July 28, they said they needed to talk to Service Center but it was weekend. They said they’d call on July 30. They never called or emailed. We called LG once again on July 31, spoke with ‘Vlad’. He told us we actually need 2 parts! One part would be available on August 17 and did not know status of other part. At this point we said we want a NEW dryer. Vlad said to send copy of receipt of purchase, which we immediately did by pdf. He said it would take 4-5 days to process. On August 3 we called LG once AGAIN, speaking to ‘Mary’. We wanted to confirm LG had received the receipt, as we had not heard from them. She confirmed LG had received receipt of dryer purchase, which was at their request. Mary of LG confirmed they had received but it had not been processed. Mary said she would know by August 6 if our request or demand for a new dryer would be handled. As usual, we heard nothing from LG by phone or email as promised. Once AGAIN, we call LG on August 7 to ask about update on replacement dryer. We speak with ‘Eric’. Eric said no update on part needed for broken brand-new dryer installed on July 4, in case you’ve forgotten! We asked about request for REPLACEMENT dryer. Eric said he would have to re-submit. You have got to be kidding!? Once again we call LG and speak with ‘Irvin’ on August 9 to find out status and expressing our extreme dissatisfaction. Irvin said we would receive a phone call or email “within the day”. We confirmed that he had correct email address. We have heard NOT one word. We will never EVER buy from Best Buy again. This has been a true nightmare. The only bright spot in this horribly long tale is our sales associate at Best Buy who we bought these appliances from was and is extremely responsive, knowledgeable and helpful and was a pleasure to do business with. It is not his fault that we bought LG and that it was a piece of junk.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      We are sorry to hear this has been your experience with getting your dryer repaired. We would be happy to look into this for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP LG

  • Rating: 5 out of 5 stars

    Nice features, but drying ability is typical

    Posted
    Furscout
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This is a very nice dryer. It has a large drum to hold lots of clothes, which is needed if you have the matching top load HE washer because it holds tons of clothes. The drum light is great and the glass door is a good feature so the clothes can be seen while the dryer is running. It has an energy saving feature where it starts without heat for a few minutes, but it cannot be used on all settings - only a few. I used the sensor dry feature on the normal dry setting and put in a mixed load of clothes (I am not going to wash 5 loads of clothes just to match each garment type) and some were still damp, so I had to put some of them back in the dryer on timed dry to get them completely dry. Since then, I just increase the sensor drying on mixed loads to more dry and it works great. I like that the door can be opened either sideways or down. When opening it down, it only opens about 45 degrees and acts as a chute to put wet clothes into the dryer, which is easier than throwing them in and there's less chance of dropping them on the floor. Then, when the clothes are dry, opening the door sideways makes it easier to get them out. It also has the wrinkle care setting to keep tumbling the clothes periodically after it finishes to help prevent wrinkles. This is in case you cannot take the clothes out right away. Like the matching washer, it has WiFi so it can be started and/or monitored with a smartphone. I use the end of cycle signal, but even on its loudest setting I do not always hear it when across the house, especially if the TV is on. So, I can check my phone to see when it's done in case I don't hear the signal. Since dryers can cause fires when lint builds up in the exhaust vent, I am glad this dryer has a vent monitoring system where it checks for air flow. While I do clean my vent periodically, it's nice to have the monitor in case there's excess lint buildup. I am happy with my purchase and I can honestly recommend this dryer.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    So happy!

    Posted
    Gregbitty
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I am ecstatic over this dryer purchase. This machine has so many bells and whistles and for an outstanding price. I got it for sale over the Labor Day weekend for $599. This is only $100-$150 more than similar size capacity dryers from the Samsung and GE lineup but has SO many more features including the smartphone app and smart diagnostic capability, as well as an indicator that lets you know when your vent needs to cleaned to maximize efficiency. I think this is so awesome because not many people know that they should be having the dryer vents cleaned on an annual basis so getting a notification from your dryer is pretty convenient. Also this model is energy star rated, saving you money over time. Obviously, the different options for opening the dryer door from the side or from the top is incredibly cool, especially to prevent clothes from falling on the floor when transferring from the washer or even when removing the dried loads. It's important to note that LG is a company that does not use cheap parts like some of its competitors. They make quality products and they have been proven to have sustainability over time which means less headaches. I checked this dryer out on Consumer Reports and it had the least incidence rating of repairs and problems over 5 years of ownership compared to other name brands. Even the associate at Best Buy who deals with a lot of customer service related calls stated that she gets the least complaints with the LG products. My 4K TV is LG and I will never get a different brand. Even the LG customer support is top notch compared to other reputable brands. Also, this dryer is very attractive. Love the design and its ease of use. Thanks Best Buy for all the help.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Couldn't be happier!

    Posted
    MrsA
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Purchased this as an open-box deal when our 15yo dryer died. It had the right dimensions and got decent-enough reviews, and the price was right. I am SO HAPPY with it. Bright light in the drum and the "magic door" (two way hinges) make it easy to use, and it's big enough to take a full load from my XL washer. Settings are fine and customizable enough for most needs. Sensor settings work just fine, and are easily adjusted with the "more dry" and "less dry" options. I thought the wifi link was a bit of a gimmick at first, but have to admit I'm loving that it sends a message to my phone to let me know it's done! My next washer will need to have this feature, as it is surprisingly helpful if your laundry machines are out of eye- and earshot! The only possible thing I could wish is that the main settings were button instead of a keypad (or even a more tactile keypad), but that is a small quibble. Overall, it is a solid performer, and I'm extremely happy with my choice. Here' s hoping it lasts as long as the one we had before it!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    We're on our second one, both are absolute trash

    Posted
    GoatGoatGoat

    Our old dryer was on it's last legs and our washer died. We figured we'd just bite the bullet and replace them both at the same time. We got this dryer and the companion washer. The washer works pretty well. The dryer though, this is a total failure of a product. The first one we bought just didn't work. The sensors are completely faulty on this model. They don't detect moisture properly and incorrectly lower the dry time. This means it takes eternity to dry a standard load. It would take 3, 4, sometimes cycles to dry. Called Bestbuy, they came out to exchange the unit. We're about 3 weeks into the second unit usage, and same problem as before. I've got one pair of pajama pants on its 4th manual cycle (heat is maxxed out) and they are still WET. Not damp. WET. This thing is total trash. It is a complete failure of a product. We're shopping for something more conventional now.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Works great but check your venting system

    Posted
    TedandPatty
    • Verified PurchaserVerified Purchase

    We purchased this new dryer at Best Buy. The sales people were helpful. We had some problems but all seems to be well now, keeping in mind we have not had the product very long: 1. The installers squashed the dryer vent (the metal flexible tube part). We started getting d80 and d90 low flow codes. Using my fist, I un-squashed the vent and tried again. Ran a few loads then started getting the codes. 2. I felt that for $800+ (extended warranty as well) we were entitled to a proper installation. We did suspect our housing vent system may be plugged.but called anyway. This crew pronounced the installation to be OK, suggested we ask for a warranty replacement. We still got the codes. 3. Figuring a 30-year-old venting duct might be the problem (though our old dryer could care lass), we hired Zerorez to clean it and, behold, it works, at least the first two loads since we had that work done. So far, then I would give the dryer a 5, the installers a 2 or 3. Hopefully we will have years of trouble free service now?

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works great, love the features

    Posted
    David
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Got this and a new washer to replace the old washer and dryer that came with our house 8+ yrs ago. Night and day difference. Had it a couple months now with no issues and am loving all the functionality I didn't have on my previous dryer. Pros: -dries clothes well -super quiet -lots of easy to navigate settings -door opens two ways - I thought the hamper style opening would just be kind of gimmicky but it is actually helpful for moving clothes from washer to dryer (just drop them in the half opened door vs needing to stoop down to place/throw them in the drum) Cons: -the little tune/jingle when it is done is silly and kind of long -the drum is actually pretty deep so you do need to get down and in there to unload it fully -the door feels a little cheap/light. Hopefully it holds up without issue, so far so good -the lint trap fills up kind of quickly (we have dogs), need to empty it pretty regularly Overall very happy with the purchase. Does what it is supposed to do. Does it very quietly. Increased functionality and ease of use than my previous dryer.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Never again

    Posted
    Brian
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    5 months old and the dryer has an error code it has an 80% blockage, flo sense is useless. It’s high tech evaluation test wont work. Takes 3 cycles to dry , LG sent repairman under warranty 5 times, so far have replaced every working part and same error code same issue Best Buy refuses to help as I didn’t take there extended warrantee. Lg service is polite but to replace it, apparently they would rather spend 3x the cost of the original dryer than admit defeat and waste hours of my time in my house and on phone calls. They have sent 2 different appliance repair companies and now they are replacing the most expensive part that has already been replaced. Dryer is so beat up from being taken apart it looks like it’s been through a war zone and still no resolve. Worst appliance experience ever. last LG i will ever buy.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      We are sorry to hear this has been your experience with your dryer getting repaired. We would be happy to take a look at the repair history to see how we can best assist. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP LG

  • Rating: 3 out of 5 stars

    To be determined.....

    Posted
    Ninalou
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We bought the Geek Squad protection and I think that was a good decision! The dryer light keeps notifying us the lint filter needs to be cleaned, but when we check the filter, it has nothing in it. It happens when the load is a bit on the fuller side but not overloaded for sure. We reset the button and start again and may have to repeat several times to get the clothes dry. It is very frustrating, but we will try a few more fuller loads before we engage the Geek Squad. Not sure I could recommend it at this point, but I will update in a month or so if we can somehow get this resolved. As of now, I probably would not recommend to a friend. As a positive, I like the appearance and that the door will open either to the side or down. Ultimately it doesn’t matter though if we have to babysit every load of laundry.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great dryer, BB needs to rethink a policy

    Posted
    CB20148
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The dryer itself works fine. Two-way door is a nice feature and works well so far. Time will tell if the "convertible hinge" is well engineered or a maintenance issue. The dryer seems to be more efficient than our old (15 years) model, clothes get fully dry faster and with what seems like less heat. Nice. The Best Buy contracted delivery, setup and haulaway went fine. Only problem, and the reason for the headline, is the side vent kit. The dryer is built for it, LG (and others) make it, but Best Buy doesn't sell it. Getting it on line turned out to be much, much more of a hassle and expense than I ever would have imagined. LG price is twice what you can find elsewhere, and delivery is slow, so much so that I had to reschedule the dryer installation and go without a dryer for a week longer than if Best Buy could just stock the part and deliver it with the dryer.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent 2nd Unit - 1st Unit was Defective

    Posted
    BobK
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This dryer was delivered and installed and tested by Best Buy. However shortly after the installers left, I tried to use the power button and it would only work some of the time. I had to press the "membrane" power button 20-30 times to get it to work. Best Buy arranged to swap it out a few days later with a replacement - and the replacement works perfectly. Best Buy's delivery and installation department is A++. This unit also has a nice feature that notifies your smart phone when the cycle is completed - no more loud buzzers at the end of the dry cycle. I would have rated the unit 5/5, except for the first unit being defective. I still fully recommend this dryer !!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    This Dryer is Smart

    Posted
    jdelane98
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I bought this dryer because my old one took 2 -3 hours to dry one load of clothes. Well upon my first use of this new dryer, my clothes did not fully dry and there was an error of D90 on the machine. At first I was upset, but then I went to the manual and looked up the error code. D90 meant my dryer vents in my house were 90% blocked. Apparently you are supposed to have those cleaned every 2 years which I did not know. I called a vent cleaning service the next day. After they cleaned the vents, I used the new dryer and my clothes came out completely dry. Even though I now know my other dryer probably wasn't broken, I'm still glad I purchased this dryer. The vent blockage detection feature makes it worth every penny.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    worked for 13 months, LG's approval was useless.

    Posted
    mak23
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    LG was willing to honor the warranty but the place they assigned me to had NO technicians. (LG had given me a reference no.) So I called back and said I needed to go somewhere else. Got permission to go elsewhere. (They gave me another reference no.) I called the second approved place and they said the reference no. wasn't any good, that I would need an APN no. LG had told me to have them call. They said they couldn't call because LG wouldn't let that happen--they are very strict about policy and that the customer reps at LG were frequently wrong. So...long story short--I am buying a new dryer, NOT AN LG and have bought the Geek Squad warranty.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      We are sorry to hear you are having trouble getting your dryer repaired. We will be happy to look into this for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP LG

  • Rating: 5 out of 5 stars

    Great dryer for the price and compared to the rest

    Posted
    Theone2rip
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    There is a reason why LG is rated the #1 washer/dryer brand! This washer has surpassed my expectations! At first I hated the two way door, but now I absolutely love it! Being able pull the door down and open and just drop the wet clothes in is so easy. Instead of the old way of opening the door to the side and bending over to put clothes in and ultimately half of all the clean wet clothes falling on the floor. Those days are gone! There are others with a big name and fancy names for settings. Those others are simply using gimmicks to try and sell their subpar quality of a product. The LG is a quality, sturdy, no gimmicks washer and dryer. Get a set! You won’t be disappointed!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great dryer for the price

    Posted
    duluth51
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I purchased the dryer to replace a failing one. It was quick to connect and the app has been helpful. The initial setup of the app requires only moderate tech abilities. However, once connected we have been able to take advantage of remote start and remote alerts (no need for clothes to wrinkle because I am hanging out with the kids and didn't hear the buzzer. I now get an alert on my phone). We also have a vent stack that occasionally needs to be cleaned from outside, but its not easily visible so the ability for the system to alert us when the airflow starts getting restricted was both a great peace of mind item and a reassurance.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    LG Model 7200 Dryer working great

    Posted
    Budman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Purchased LG model 7200 Dryer from very knowledgeable sales associate after asking numerous questions and competitive a great price that included delivery, required vent hose for the dryer and setup. Two friendly, highly qualified members from the GEEK Squad delivered the machine, carefully moving the it into place, installed it and tested it while they showed me the basics of the machine. I am very happy with our purchase from Best Buy!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Wife loves this thing making me happy camper.

    Posted
    Poorthing
    • My Best Buy® Member

    Nice to look at,smooth and quiet and works flawlessly. Two way door feature is clever and handy. Installation was easy and makes pleasant chiming noises when recieving settings and when it has finished the drying cycles. Lint filter is easy to find and clean. Easy to level for best operation a important step if you want the best performance. Included operation manual and set up instructions were easy to understand as well as helpful. Would buy again. . We bought the matching washer and they get along beautifully. Best Buy delivery was first class and Stephen and his helper could not have been more professional in the way they handled the delivery. Well done from start to finish.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Perfect drier

    Posted
    DrAnt
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    We liked the LG washer and bought this when it went on sale. Delivery as promised. I vacuumed my vent duct before installation. Best Buy came as promised. Installation was professional and quick. Dryer works perfectly with Normal setting and sensor dry. Didn’t buy steam because of water connection and potential leaks. Dryer is full of steam and I can throw a wet washcloth if I want steam. I like LG controls on washer and dryer. We have LG TV and will buy another. Samsung refrigerator is a disappointment and needs a warranty to get repeated repairs.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Gives you “smart” feedback

    Posted
    Ace1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    First of all this dryer works great, has large capacity, and was highly rated on Consumer Reports. I love the dual option for opening the dryer. One way makes it easier to load and the other makes it easier to unload. I love that this dryer is “smart” and can tell me if and when the vent tubing is obstructed. The dryer’s “flowsense” light came on recently and I noticed it wasn’t drying as well as before. I checked the troubleshooting guide which clearly helped me to know what that code meant. So rather than calling a service man, I am able to save money and fix that myself.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love It!! - Revision Of “To Be Determined”

    Posted
    NinaLou

    We have now learned the quirks of this dryer and can recommend it without reservation. Turning off the Energy Saver makes all the difference in the world for the clothes to dry quickly and efficiently. I realize we aren’t using the energy saver feature, but it actually takes about 20 minuets longer to be energy efficient so I’m fine with that trade off. When drying bedding, definitely use the bedding cycle. It makes the air flow indicator less sensitive and dries everything completely. We are still happy with our Geek Squad protection and would definitely recommend this dryer to a friend.

    I would recommend this to a friend