Customer Ratings & Reviews

We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette

We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette

Hello, We hate to hear you are dissatisfied with your unit's performance. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. We will share this with our research and development teams for future improvements. We apologize for any inconvenience.^Vanessa

We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette

Hi, there. Thank you for reaching out to us and sharing your feedback on your LG Dryer (DLEX4000B) model. We understand how important it is to have reliable appliances that function properly. We strive to provide high-quality products that exceed our customer's needs. In the meantime, for help, visit https://www.lg.com/us/support/help-library/lg-dryer-why-does-my-dryer-have-no-power--20150485198898. Please contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. For further assistance, please reach out to us on social media @LGUSSupport. We appreciate your patience and look forward to assisting you. ^Juvy

Hi Thank you for taking the time to leave us a review. Having a wonderful experience is what matters to us and we'd like to ensure that you are heard in your concern. We rely on our customers like you to let us know what we're doing right and wrong. We want to continue to provide the best experience possible. If you need more assistance with your LG Smart Dryer product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000 and we'll be happy to assist. ^Jai.

We appreciate you taking the time to share your thoughts with us and we're sadden to hear that your LG Stackable Electric Dryer was unable to adequately continue operating. In order to give you the best assistance possible we'd want to better understand how we can resolve any issues. We will be helping you further if you send us a private message on Facebook or Twitter with your contact information using the handle @LGUSSupport or call our customer service line at (800) 243-0000.~Tanisha

Hello,Understandably, this is frustrating. Thank you for taking time to review this product.We are doing our best to improve the quality of our products. We apologize for any inconvenience this caused. please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused.^Vanessa

We would be happy to help you with your case, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer

We appreciate you taking the time to share your thoughts with us and we're sadden to hear that your LG Smart Stackable Electric Dryer was unable to adequately heat or dry your clothing. In order to give you the best assistance possible we'd want to better understand how we can resolve any issues. We will be helping you further if you send us a private message on Facebook or Twitter with your contact information using the handle @LGUSSupport or call our customer service line at (800) 243-0000.~Tanisha

Hey there, Laural. Thank you for taking your time for leaving us a review in regards to your LG 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence DLEX4000W. We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or call our Customer Service at (800) 243-0000. Thank you ~Anthony

Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette

We regret you did not receive support in resolving the issue and we hope that you are willing to
allow us another opportunity to assist. Please contact LG Customer Support by direct message
via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/).
You can also call us at 800-243-0000. Please provide your contact information, model/serial
numbers of the TV and date of purchase, and we will be happy to assist you.^Venette

This issue is typically caused by 3 separate issues.

1. Dryer is overloaded - Try dividing extra large loads into smaller loads for better drying performance and efficiency.

2. Dyer is underloaded - If you are drying a very small load, add a few extra items to ensure proper tumbling action. The sensor cannot properly sense the load and may shut off too soon. We recommend using a timed dry or add some extra wet clothes to the load.

3. Energy Saver is on - If using the Cotton/Normal cycle, deselect the Energy Saver option. This option reduces energy use by adding an air dry section to the beginning of the cycle.

It may be necessary to do a deep cleaning of the lint filter cavity and exhaust vent to remove any obstruction preventing air circulation.

Let me help you with getting connected to the ThinQ app. Before we begin I recommend checking the distance between the washer and the wireless router to make sure that they are close enough together to achieve a strong signal. Next turn off the mobile data or cellular data on your smartphone and connect your smartphone to the wireless router. Once these steps are done we need to check your router settings. Your washer supports a 2.4 GHz frequency and will not work if your router is set to 5 GHz. If the firewall on your wireless router is enabled, I will need you to disable the firewall or add an exception to it. The wireless network name (SSID) should be a combination of letters and numbers only, if that is not the case you will need to change your password. Also the recommended security protocol for your router is WPA2. Once you have made these adjustments you just need to download the app again or if it is already downloaded, please go to Settings > Edit Product and reregister your washer to the new WIFI settings.

If you still need help, please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue further or set up repair if needed. Thanks. ^Jennifer

^Jennifer.

We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette

Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette

We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette

We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette

We are sorry to hear that you had a problem with the delivery of your unit.Please call BestBuy regarding this case.^Venette