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Customer Ratings & Reviews

$999.99
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Comp. Value: $1,299.99

Customer reviews

Rating 4.7 out of 5 stars with 34 reviews

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Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers value the excellent sound quality of the 86" Class 70A Series QNED AI 4K UHD Smart webOS TV (2025). Many users have commented on the great sound this set provides.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-34 of 34 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV! Well worth the price. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome. We love to see movies on the screen......

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    TV review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is great! This TV is by far the best that I have owned.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV Choice!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge TV! This set has great sound and picture. So far my husband and I love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent value for what you get. Was fast and easy to pick up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG 86in TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV! Worth the purchase Would buy again. Love the LG brand

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect living room tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our TV has been great and we definitely got it for the right price!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Multiple Delivery Delays and Damaged TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On December 27, 2025, I purchased an LG 86" TV (model 86QNED70AUA), along with a wall mount and professional mounting services. After relocating, I also paid $179.99 for professional installation for this TV and another TV. My original delivery and installation appointment for the TV was scheduled for January 2, 2026. On that date, during installation, Geek Squad discovered the TV was cracked after the wall mount had already been installed. The TV was taken back, and I was rescheduled for a replacement delivery and installation on February 4, 2026. As of now: It will be nearly 6 weeks since the original TV purchase I am making payments on a TV that has never been delivered in usable condition I have experienced extended delays due to damage that was not caused by me Additionally, this is not an isolated incident. Prior to this issue, I also experienced delayed delivery of a washer and dryer, further adding to the ongoing inconvenience and disruption. These repeated delays demonstrate a pattern of service failures that has significantly impacted my experience as a customer.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Hector. Thank you for taking the time to share this experience with us. We understand the importance of receiving your LG TV (86QNED70AUA) model in proper working condition, especially after multiple scheduled deliveries and professional installation services. To help move things forward, one step you can try once the replacement arrives is inspecting the packaging and screen before the installers begin mounting, ensuring everything looks intact prior to setup. You can also review support options for your model here: https://www.lg.com/us/support/product/lg-86QNED70AUA.AUS. If you need further assistance, please send us an email at [email protected]. We're here for you! ^Juvy LG

  • Rated 1 out of 5 stars

    Horrible !!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible !! Best Buy has not helped they sent someone else tv not only sent me someone else’s order the tv came cracked now they picked up the tv and are making up different stories about the model and will not refund me I have to order a different tv for a different company before the holiday and they still over a month have not handled this situation don’t buy from Best Buy very upset

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Kayla. Thank you for sharing your experience with us regarding the LG TV (86QNED70AUA) model. We understand how important it is to have your TV ready and working, especially around the holidays, and we appreciate you letting us know about the situation.

      For this model, if you still have the unit in your possession, one helpful step is to check the serial number and model label located on the back of the TV to confirm the exact product details. This ensures that any service or replacement request is processed correctly. You can also review setup and support information for your model here: https://www.lg.com/us/support/product/lg-86QNED70AUA. If further assistance is needed, please send us an email at [email protected] so our team can provide additional support tailored to your unit. ^Juvy LG

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great product for the price.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture, particularly for the price. LG TV's seem to be built exceptionally well.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best Buy onine purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, great choice. Buying online great experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV clumsy remote

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This television is outstanding. It has a great picture and a good smart system that works very smoothly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good tv with performance with AI picture tweaks and Alexa ready strong value for size.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, not great.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is good, picture is good, but it's very technical on setup and has tons of options. Sound is terrible straight from the TV.

    I would recommend this to a friend
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