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Customer Ratings & Reviews

$1,499.99
Save $689
Comp. Value: $2,188.99

Customer reviews

Rating 4.6 out of 5 stars with 254 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are pleased with the Counter-Depth MAX 20.8 Cu. Ft. French Door Smart Refrigerator, highlighting its overall performance as a great kitchen upgrade. Many appreciate the large capacity and find the size perfect for their space, while also noting its quiet operation. The design and precise temperature control throughout the refrigerator are additional features that customers enjoy.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 254 reviews
  • Rated 5 out of 5 stars

    Happy Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, I love shopping with Best Buy!!! Always exceptional experiences

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a nice looking refrigerator that is working well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My favorite refrigerator ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like my LG French Door refrigerator. I enjoy the convenience of the French doors on the refrigerator and having the freezer on bottom. I have read other reviews in which people complained about having to open both doors to get to the tray below the crispers. Not inconvenient at all. Another review complained about items moving around in the large shelves in the doors when closing the doors. Not a problem unless one is just looking for something to criticize. I really like the large door shelves. I am able to keep many items from small to large in them. I think some people just like to complain and will never be satisfied. I highly recommend this refrigerator.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Make sure they install the air filter.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased my fridge about a year ago. So far so good on the fridge. I paid best buy to delivery, install and haul away my old fridge. Think they used a 3rd party delivery. I started my yearly maintenance of changing the water filter for my ice maker. Checking the air filter. And checking the vent in the rear of fridge. Rear vent dirty with dust. Cleaned check. Water filter changed check. Air filter missing. Never installed. Sigh! 4 stars if not for the missing air filter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love perfect I can buy again it’s perfect because it’s not too big. They’re not too small so that’s perfect because my house is not too big so this purpose is what I put it.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfectly and has lots of room inside, especially for a small kitchen

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    LG Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bright interior. Clean loo and feel. We love the drawers in the fridge section of the unit. Ice cubes are great as well! Initial issues are the glass shelves are not as sturdy as they looked in pictures.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is just what we needed. It is working as we expected and gives us more room than we previously had.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 3 out of 5 stars

    Perfect size for my kitchen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had this fridge for 1 month. At this time, my only issue is the left door closes loudly and shakes the contents inside. It has been leveled so thats not the issue. Sometimes it runs so quiet you'll think its not running. The bottom freezer makes a loud pop when u pull it open. Im not sure what causes that.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, Lisa. Thank you for sharing your experience with us. We understand your inquiry regarding the door and freezer noise on your LG Counter-Depth MAX French Door Refrigerator. We understand that the unit didn't meet your expectations in this regard. To help with the freezer noise, please ensure the drawer tracks are clear of any ice buildup or obstructions that might cause a popping sound when pulled.
      https://www.bestbuy.com/product/lg-counter-depth-max-20-8-cu-ft-french-door-smart-refrigerator-with-ice-stainless-steel/JJ8VPZQS5W
      For further assistance and any specific concerns you may have, please contact us on [email protected], and our team will be more than happy to assist you. We appreciate your patience. —Renzo LG

  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Nice fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a new fridge but i have limited space. Got the 1st and was defective, the replacement was defective and seems the 3rd is working best. It has good capacity of family of 2 to 3

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleased customer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with my purchase. Salesman was well informed about different refrigerators and helped me pick up the one that best fit my needs. Refrigerator looks great and is keeping my food cold.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    RV fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a replacement for our RV and it works wonderfully.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge has plenty of space to store as much food as you want and it works like a dream. My old fridge use to freeze in the produce section, but not this one. The quality is excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Excellent fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent fridge, spacious and silent. Fulfill out needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleasantly surprised!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't think we would like this LG refrigerator because of some of the reviews I read, but this is working for us! Love the storage area and ease of being able to see everything in it. Love the meat drawer! The freezer is very roomy, almost twice the capacity we had in our old Amana which was almost 30 years old.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great fridge, Meets expectations

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a wonderful fridge. We started with a very old one and replaced it with this one. Probably any new fridge would make us happy but we like the design so we chose it. I recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    https://www.bestbuy.com/site/lg-counter-depth-max-

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything it works good and fit in our little space.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Disappointed with damaged refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really like our new refrigerator but are dissappointed that there is a severe scratch on one of the handles. We did not see this in the store because the handles were not attached. When the refrigerator was installed and we saw the handle damage the Geek employee said he would ask the store to replace it but that has not been done and when we talked with a store employee we were told that because the refrigerator was unpacked and in the store that a replacement part could not be provided.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    newest LG kitchen appliance.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit for our kitchen area. Did not need the external water / ice dispenser as we have a whole house water purification system. Capacity is just right for two adults.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG products. Are my Favorite brand

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really do love my new refrigerator. The icemaker is great, the style of the double door. Bottom freezer refrigerator looks wonderful in my space. I am very happy with this refrigerator.

    I would recommend this to a friend
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