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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1038 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.9 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers often highlight the Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator's great storage capacity and overall performance. Many appreciate its clean design and nice size, as well as its quiet operation. The internal water dispenser and consistent temperature control are also well-received features, along with the massive door storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 1,038 reviews
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Fridge

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good brand. It’s very spacious. Need to adjust temperature for freezer because sometimes it’s hard to open or closed freezer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely love this refrigerator. Although it's slightly smaller than the one it replaced, the layout of the drawers and french door design provides more storage than the old side by side we used to have.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Using it feels cheap

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After receiving the fridge and using it, it's very clunkish. Not smooth like my previous Samsung, although a bit cheaper. I don't care for the way the freezer drawer jumps out as the door is fully opened. The handles are too close together. I didn't evaluate it thoroughly enough.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, Mark. Thank you for sharing your experience with us. We understand your inquiry regarding the design and drawer operation of your LG Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator. We understand that the handle spacing and freezer movement did not meet your expectations compared to your previous unit. Your feedback is important, and we'd like to assist you further.
      https://www.bestbuy.com/product/lg-counter-depth-max-26-5-cu-ft-french-door-smart-refrigerator-with-internal-water-dispenser-stainless-steel/JJ8VPZ69ZV
      For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo LG

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    LG Refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very spacious. Just what we needed. I like having water and ice inside refrigerator and not on door.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    very good!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    total recommended for people that have counter-depth space in their kitchen

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got it on July 3rd so far it has been working out very well in every aspect.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The space is excellent and almost the same you would expect from a standard depth fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful and energy efficient! The internal water dispenser and ice save 33% over our previous refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for our space and needs. Everything works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Fridge!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Fingers crossed it lasts longer than a year or two.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator. Excellent purchase and excellent installation

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Counter depth fridge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have only had it for a few weeks but so far so good. It’s large enough for the two of us.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Bright and Roomy!!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our new fridge! Lots of Space and clean layout. Works great as we have 4 children.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good product bad delivery service.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG is excellent. However, the first set of delivery people were nasty and refused to take my old refrigerator and refused to deliver my new one.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Think again before buying!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was disappointed with damage upon install by Best Buy and customer service did very little to settle the issue. 3 years later the freezer drawer sticks and barely opens.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, Taylor. Thank you for sharing your experience with us regarding your LG Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator. We understand your inquiry regarding the freezer drawer operation and your experience. Your feedback is important to us.
      https://www.bestbuy.com/product/lg-counter-depth-max-26-5-cu-ft-french-door-smart-refrigerator-with-internal-water-dispenser-stainless-steel/JJ8VPZ69ZV
      For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo LG

  • Rated 4 out of 5 stars

    Ms

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator and freezer temperature is actually colder than the display

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great so far! Working great! Features I wasn't aware of and love!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome experience

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator. It started out with our salesman. Daryl from Mount Laurel which was a great experience and then delivery service was impeccable. Delivery team was very professional and courteous. Couldn't ask for a better experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator and service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator for the price and great delivery service. I’ve had no issues! I like the clean look with the water inside. Also the sales person was very knowledgeable and courteous! Overall a great experience!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great fridge with space

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge tons of space. One issue is items at the back tend to get way too cold and sometime freeze.

    I would recommend this to a friend