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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1037 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.9 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers often highlight the Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator's great storage capacity and overall performance. Many appreciate its clean design and nice size, as well as its quiet operation. The internal water dispenser and consistent temperature control are also well-received features, along with the massive door storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 1,037 reviews
  • Rated 4 out of 5 stars

    LG refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I holds a great deal of food and so far good performance. We flushed the cold water in the line much more than recommended, but still has some chemicals taste. Plastic compartments are vulnurable to break and have to be handled with extra care. Overall it is a good product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Value and Practical Spaces

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice stainless steel color and easy to use storage within. Upper refrigerator space allows for wide dishes or trays. Freezer drawer storage is great because cold things don't get slippery and slip out. Also the cool air stays down.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great brand for appliances

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m satisfied with LG. It’s a great product and will buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, I have no complaints. It's beautiful and fits perfectly in my kitchen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best refrigerator we have ever bought. All products are easily accessible ( no hiding items)well lit. User friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr Roger Nelson

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG did not fit so we got a Kitchen Aid instead which works fine but has a vibration. A Geek Squad is coming to fix bibration

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great LG product

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Somewhat limited space for 20 ounce style bottles, but otherwise a great all-around refrigerator

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Look good. But door close not soft close. Very hard

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great fridge, so much room to put things, shelves very adjustable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Fridge

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome fridge…. I love it!!! You should go to your local bakery

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall very good refrigerator I liked it a lot slow at dispensing ice unless put on super mode

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with this purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what you would expect from a refrigerator. Good size and shape for the ice cubes. We rearranged the shelves and everything fits nicely.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Like it

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a decent priced fridge with more inside food storage space than a similar Samsung fridge. I didn’t want the water dispenser on the door and this is one of the few that has it inside. I did notice there is a little bit of a noise but it’s not loud enough to bother me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient refrigerator! I would recommend buying this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We expect a lot, and got what we expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good looking refrigerator with the features we wanted. Best Buy was $200 cheaper than other retailers. Delivery was on time and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 1 out of 5 stars

    No service available.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator died after less than 70 days. LG took over a week to get back to me, only to tell me that they did not have anyone to service it in the area. Fortunately best buy total tech helped bail me out with a return. Be VERY careful if you buy an LG product that you can get service in the area if needed. I wouldn't ever touch an LG refrigerator again. We do not live in the middle of nowhere. LG was just about useless. It's too bad, the refrigerator is a nice size for counter depth (though the doors are very deep).

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We highly appreciate your honest feedback regarding your experience. We always try our best to give our clients the best service we can, therefore it's distressing for us to hear if you had a bad experience. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Jolly LG

  • Rated 5 out of 5 stars

    LG Counter Depth Max 26.5 Cu ft

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely happy with the installation and the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appliance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service…..we totally love our refrigerator!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG appliances in Bestbuy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fully satisfied with the whole purchase process, online order, delivery, installation. If I need to buy other appliances, I will choose LG again without hesitation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like this ref.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only problem I found was the door on the sides is larger than my last ref. so it is harder to keep it flush with the counter.

    I would recommend this to a friend