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Customer Ratings & Reviews

Customer reviews

Rating 3.6 out of 5 stars with 62 reviews

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69%
would recommend
to a friend

Customers are saying

Customers frequently mention the sound quality as a significant positive, with many praising its clarity. The lightweight design also receives positive feedback. However, some users experienced issues with the ear cushions, specifically the lack of medium size options and compatibility problems with the available sizes. Bluetooth connectivity problems were also reported by a few customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 62 reviews
  • Rated 3 out of 5 stars

    I would by in the store

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It started out good at frist then with in the week the battery doesnt hold a charge long. It static now all the time.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needs some work on microphone. People have trouble hearing me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are some of the best headphones I have ever had.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mint conditions, but issues with the signal...it keeps disconnecting

    I would recommend this to a friend
  • Cons mentioned:
    Ear cushions

    Rated 1 out of 5 stars

    Did Not Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One side did not work straight out of the packaging. This cannot be Geek Squad certified! Also only small and large ear gels are included as one user already mentioned.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Bluetooth

    Rated 1 out of 5 stars

    Good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item looks like new but there wa no medium eargel included. If the large and small eagel works for you, this is for you. FYI - the regular medium eargel will not fit.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Bluetooth

    Rated 1 out of 5 stars

    Poor quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Within a month of purchasing the left side of the bluetooth do not work at all. I am very disappointed. I cannot answer calls or turn my volume up or down.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    handsfree!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    some improvements. I purchased the 950 and enjoyed the technology. so I had the opportunity to purchase the latest 1100. :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use these daily for work. Great when on the move and they hide nicely with a collar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very low price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a refurbished product, but I bought it at a very low price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG - Geek Squad Certified Refurbished TONE Platinum HBS-1100

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price, easy to use, very comfortable, and I like it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is good place for shopping am very happy tanks

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not good at full volume

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noisy when the volume goes to maximum all other are functions are working well.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I would never buy this again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would never buy this againthere was no warrantee is available for it and it stopped working I tried to return it to the store but they told me I could not that I had to ship it to the manufacturethis was very misleading

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received a broken headphones. The piece of that connected to the back of the neck band was broke off. This item was suppose to be verify by BestBuy Geek squad. I don't understand how they could have miss it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not as good as the Infinim series

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is not as good as other Tone models. The programmed sound/prompts are faint. And to talk you have to almost yell for others to hear you clearly. Returned and went back to my 910 Infinims.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not work. Had to return to store.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my heart sat on getting these headphones only to be disappointed that the sound did not work as expected!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    What a let down

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad certified should mean something. Left ear didn't work and they looked terrible.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I've had better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor sound quality and the earbud will not retract

    No, I would not recommend this to a friend
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