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Customer Ratings & Reviews

Your price for this item is $319.99
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The comparable value price is $399.99

Customer reviews

Rating 4.2 out of 5 stars with 86 reviews

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80%
would recommend
to a friend

Customers are saying

Customers love the Google Nexus 5X for its great camera, affordable price, and fast performance. Many users appreciate the phone's compact size and the absence of bloatware. However, some users have expressed concerns about the phone's battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-86 of 86 reviews
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Great camera and sturdy performance

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performance quite responsive and never hangs up. Good quality photos and nice display. I was apprehensive at first given its weaker hardware but surely more than worth the cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nexus 5X

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Though the review is much delayed, I found sometime now to speak for the device. Excellent android phone, good build quality, not pricey, perfect size, has almost all the features a high end mobile (like Samsung Galaxy) including NFC, fingerprint lock except the microSD slot for expansion (But no regrets).

    I would recommend this to a friend
  • Cons mentioned:
    Overheating

    Rated 1 out of 5 stars

    Terrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible battery life since day one. I have to walk around with the charger in my pocket because with moderate usage the phone will only last half the day, or occasionally two thirds of the day. While using the phone today it got hot and turned off, and never turned back on. Dead phone after 6 months, not good, no more Google Nexus phones for me. :( My previous phone a low end Motorola that cost one third of what this one cost and was an entry level prepaid model that would typically last all day, and occasionally die late at night with heavy usage. That phone still works, and I used it much longer than the 6 months that the Nexus 5x lasted. Time to start the warranty process. I would not recommend this phone to anyone, unless you work in an office or never leave your home and can keep it plugged in all day.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Price Match Guarantee useless

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy will only price match if the competitor has a local store even though this is a product that CAN'T BE SOLD in a local Best Buy store. Price Match Guarantee is worthless, don't waste your time.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Know what you are in for...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone itself has been great. I don't use it beyond basic apps/some streaming/ and email, and it has performed very quickly with a lot of nice perks - fingerprint unlocking, etc. Unfortunately, one day my phone just crashed...complete black screen. According to some forums, this is actually quite common. I would be ok with a sporadic crash, but now my phone is completely dead without explanation and will result in either a complete wipe of all my data/information or a physical replacement. Really frustrating. Might have to return to Apple

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    small and powerful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Where do I begin. This little phone is great. A perfect upgrade.

    I would recommend this to a friend
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