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Customer reviews

Rating 4.1 out of 5 stars with 14 reviews

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Rating by feature

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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79%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-14 of 14 reviews
  • Pros mentioned:
    Design
    Cons mentioned:
    Battery life, Keyboard

    Rated 2 out of 5 stars

    Battery is not good as advertised.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Main reason I bought this expensive laptop is the advertised battery life of 24 hours. Minus: -Battery life I the normal mode with the normal use (web browsing, and basics) I can pull out max 7 hours. If I watch movies or similar, less than 5 hours. In power mode, where your performance drop down drastically, I couldn't pull out more than 13 hours in few attempts with just a basic usage. -2nd issue is a keyboard that doesn't reflect any light. In the dark if monitor is not under the wright angle you will not be able to see your tasters. -Price of $1700++ with taxes Plus are: -Performance and storage. -Beautiful design and that metallic green color. Considering that battery last almost half of what is advertised, fair price would be up to $1200.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Pros mentioned:
    Fast, Lightweight
    Cons mentioned:
    Camera

    Rated 5 out of 5 stars

    Great machine!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this machine! I also have a 16" version and it is so great, got one for my niece to take to college. The green color is absolutely cool/sets it apart. Very lightweight, versatile, speedy and easy to navigate/use for even a novice user like her. A bit higher on the price point, but it was a good investment that should last her entire undergrad. The camera is a bit disappointing (at least on my 16" model) as is the lack of a cover, but doesn't change my recommendation.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Good battery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very lightweight and easy to use. Missing the fingerprint reader which was listed as being part of item. Flexibility though makes up for it. Good long battery life.

    I would recommend this to a friend
  • Cons mentioned:
    Blue screen, Freezing

    Rated 1 out of 5 stars

    YOU WILL REGRET IT! Blue Screens & Overheats

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop for my sons first year of college. LG has always been a trusted brand, we have an OLED TV, ans appliances. However, It has been a nightmare. The computer blue screens for no reason, overheats and makes loud noises then freezes up. Geek Squad looked at it, did not do much to remedy anything. Now i am supposed to send to LG. My son is beyond frustrated and inconvenienced, not to mention the amount of money spent. Stick to the better brands….Dell, HP, etc. Thumbs down LG!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Gram

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Fast, reliable and a good price for all the features.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all I just love this product, it is also very thin which makes it light and fits in the smallest of carrying cases.

    I would recommend this to a friend
  • Pros mentioned:
    No disappointment

    Rated 5 out of 5 stars

    Computer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No disappointments what so ever. I highly recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great computer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. User friendly. Would highly recommend this unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very versatile!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the stylus and the speed. Screen is very clear. Getting used to Windows 11.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An excellent laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent laptop although we think the screen format would be better if it is 16:9

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop/Tablet Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great laptop/tablet and comes with a stylus. Great machine for the price

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Heat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought open box. Unfortunately, It has heating problems.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we can expedite a resolution for you. Thank you. ^Venette LG

  • Pros mentioned:
    Design, Memory

    Rated 5 out of 5 stars

    Best laptop ever!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laptop I've ever owned. Its got tons of memory, and is fast as lightening! The graphics are amazing and the price was awesome. You just can't go wrong with this one, trust me! Its truly amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for work while traveling

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light, fast, and fits in my back pack! Runs VESTA and other image programs.

    I would recommend this to a friend
  • Customer reviews from lg.com

    User rating, 5 out of 5 stars with 1 review on lg.com.

    See all lg.com reviews
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