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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 6 reviews

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83%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-6 of 6 reviews
  • Pros mentioned:
    Beautiful design, Color, Fast performance
    Cons mentioned:
    Heats up

    Rated 5 out of 5 stars

    I Loveeee my LG gram laptop=)

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OMG! It's BEAUTIFUL! Reminds me of mother pearl. So pretty. The screen is absolutely gorgeous! The best I've ever seen on any laptop. The colors are so brite and vibrant! It's fast! I'm use to a HP so it took me a little time to figure out how to use it. I'm 62 and so far it's easy to set up and operate. I'm so proud of myself... so far I have set it up by myself! Love the key board especially when it lights up. I bought me a light up wirless mouse. The sound is amazing! Very lite weight. It does seem to get a lil warm at times. But I bought a vented tilt stand for mine that helps keep it cooler. Buy it you will love it!

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is really light and good spec. And this laptop's color is really what I want. Display screen is really bright.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Great Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing I have against it is the heat. Besides that, no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Good personal laoptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Personal laptop I had a mac and honestly its got better style lighter weight and better display 100% recommend for personal use

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    A hot mess of a laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you read the online reviews, they regard this laptop as a beautiful mess. I thought LG probably fixed the issues, so i went ahead and ordered one on sale. Reviewers talked about extraneous clicks. Thats true. The trackpad is too slick under the fingertip. The haptic feedback sound is a joke. The heating issue that reviewers talk about is real. When i got the laptop, browsing a single website could cause CPU throttling. So you think youre getting an i7 and all its speed, but in fact, many cores are throttling. I tries changing the power management and this problem moderated, but any heavy use of the CPU will result in throttling. Poor heat management. Sure is a beautiful mess. You wonder why LG would go to market with this, but they did.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, Thank you for reaching us. We apologize for the inconvenience you experienced with your LG laptop. It is disappointing to hear that the device did not meet your expectations and that you encountered issues with the trackpad, haptic feedback, and heating problems. Your feedback is important to us, and we appreciate you taking the time to share your honest review. We will certainly take your comments into consideration as we strive to improve our products and customer satisfaction. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris LG

  • Pros mentioned:
    Glass exterior

    Rated 4 out of 5 stars

    Very nice laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OLED screen is amazing. Laptop is thin and light. Non glare screen reduces reflections (hard to find on an OLED laptop). Glass exterior is durable: resists scuffs. Touchpad is a bit finnicky.

    I would recommend this to a friend
  • Customer reviews from lg.com

    User rating, 4.5 out of 5 stars with 20 reviews on lg.com.

    See all lg.com reviews
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