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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 73 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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85%would recommend to a friend

Customers are saying

Customers are enthusiastic about the TONE Free HBS-FN4 True Wireless Earbud Headphones, particularly praising the exceptional sound quality and long battery life. The earbuds are also described as comfortable and secure, with a nice fit that stays in place. Many customers also appreciate the affordable price point, making these earbuds a great value for the money.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-73 of 73 reviews
  • Rated 2 out of 5 stars

    Bad battery

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To honest my main issue is battery life! The stand by power doesn’t last long!

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that your unit did not meet your expectations and/or needs. Please know we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane LG

  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Excellent sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These LG Tone Free earbuds have been wonderful! The sound quality I get from these are excellent. They're super easy to use (even for a novice!) I really enjoy the controls on the earbuds, so you can change the volume and go through the songs easily. These earbuds are very well made, as well. They come with a couple extra pads to fit several sizes of ear canals. I really love that you can charge the earbuds by putting them in the case, and that they don't need to be plugged in all the time. Great mobility! The battery life is pretty great as well. I found that I could use the earbuds for several hours before they needed to be charged. The case itself held enough charge to charge the earbuds at least 3 times, before it needed to be charged. The app is really nice as well. It has a list of the controls for the earbuds in case you forget which buttons do what, and you can also control them through the app as well. It also has a "find my earbuds" function that is fantastic for if you misplace them! One of my favorite functions was the ambient sound function. I have small kids so I can't always just crank up the music and not hear what's going on around me. The ambient sound function allows me to still listen to music while being able to hear when my kids are getting into things they shouldn't be! Overall I'm really enjoying these wireless earbuds. I'd definitely recommend them to anyone who would like to try wireless earbuds. I received this product at a discounted price in exchange for my honest review.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Superb Earbuds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've put these earbuds through the wringer over the past month and I am impressed. From the moment they arrived, they have consistently surprised me in quality and performance. The box and materials were of great quality, but what got me at first was how easily they paired with my phone. I think that was the easiest pairing experience in all of my bluetooth life (I've had a ton of accessories over the years). I have to say they were really comfortable from the first use, but I did have some issues later with longer use - I fixed it by changing the rubber cover on the earbuds (three sizes come included). I changed some of the controls, and began fiddling with the sound. I do want some more bass, but overall my music sounds great from these. Phone call quality is probably better than a ton of wired earbuds - I rarely use the handset for calls, I prefer the quality of an earpiece and these deliver! I mentioned listening to music, so I have to bring up the ambient sound feature. The earbuds have great mics to pick up outside sounds and filter them to me when I need to be more observant of surroundings. The TONE Free app is a wonderful feature - kudos to LG for it. I like the seamless nature of how the app and earbuds work together. Last thing I want to mention is the case - excellent feel and quality to it. The case charges the earbuds when not in use and it does its part perfectly. I rarely need to charge the case too, it holds power well and the light keeps me informed.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t waste your money Picked up on clearance and regret spending the 40$ JLab earbuds are way better

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette LG

  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Adoring my new athletic accessory!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I adore my new earphones. I am an avid athlete and love to have music during my workouts. These fit the bill. First, they fit very well. They are snug in my ears and do not fall out as my prior pair did. Then, there is the music sound. I listen to a variety of music such as rock, hip hop, country, and top hits, and I love the sound. If it were a wine, the sound would be considered complex and full-bodied. Lastly, and just as importantly, the battery life is excellent. I go multiple days without the need to recharge. I have to say, these were a worthy investment, and I am happy to be an owner. I would highly recommend them!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Great Earbuds for music lovers

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't decide which earbuds to buy but decided to give these LG FN4 a shot. They did not dissapoint! I loved that they fit snuggly and comfortably in my ears, very easy to connect to my iphone and dont fall out when I go for my walks. The noise cancellation is superb, I fly alot and it certainly blocks out all the plane noise. I love the deep base and the sound quality you get! You cannot beat these earbuds for this price.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Perfect for on the go!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Omg! I used to talk junk to my son about having his earbuds in all the time, but now I see what the hype is about. Doing in home child care I need to be hands free most of the time but it seems like that's when people call and text me the most. I love that I can have one or both in and still be able to hear the kids or tak on the phone due to dual microphones. I'm able to answer calls with just a double tap or get my text messages and notifications read to me when I'm not able to get to my phone. Before I had to be stagnant when on the phone so I could never get things done, now im able to do whatever without without the hassle of holding my phone or trying to tuck it in my bra lol. The sound is clear and crisp and no one had ever had a problem hearing. My music sounds great when I'm walking and the ambient sound still allows me to be safe by letting hear my surroundings. I definitely give them a 2 thumbs up. The battery is long lasting and doesn't take long to charge. 

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love these

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a huge fan of lg so we were super excited to try these. We all wear earbuds in my household. Husband is a truck driver and kids are now doing online school. I needed something comfy for my son who is wearing these 6 hours a day. He has small ears and I was afraid they wouldn’t fit. Surprisingly they did! He likes that he can just wear one and still hear just as good as if he were wearing two. My husband borrowed them to use in his truck and he said they work great. When he calls me I can’t tell he’s using earbuds. Sounds like he has the phone up to his face. I had to do a little experimenting with them to get the ambiance turned off. With it on everything would echo and I would hear myself repeating every word I said. Once I got it turned off it was even better. I paid a discounted rate in exchange for my honest opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Love my LG earbuds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Here’s what I’m super impressed about my LG earbuds. Its UV nano charging case kills 99.9% of bacteria on the speaker mesh of the earbuds in ten minutes while charging. The UV LED function works only when the charging case is connected to the power cable. A built-in equalizer delivers impressive bass and treble tones that sound like the live recording. LG earbuds has powerful battery life with 6 hours of playtime on earbuds and and 18 hours of music play time with the charging case. Also, with fast charging, I can get another hour of play time from five minutes charge. Dual microphones on both earbuds reduce background noise and minimal echo. Thanks for LG earbuds, now I have no problems with answering and hearing through the phone without turning on speaker.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Wanted to love these

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had such high hopes for this pair of earbuds, they were going up against my other earbuds that I use everyday. The design is awesome and love the black color. I had an idea on how to work these or so I thought. I have an non android phone and it seems that they work better on an android. The noise canceling works well but that is about it. When talking on the phone no one can hear you. Constantly got complaints on sounding muffled and far away. These were also awkward to use, every time I would brush my hair away and ever so slightly hit them they would either stop playing music or skip songs. If just using for music they are ok and do hold a pretty good charge. I did get these at a reduced price to test them out. I would be disappointed if I had to pay full price. The battery life is quite good, at least in the beginning. I cannot speak to multiple charges over months yet. Right now they are lasting longer then my other earbuds though. The ambient sound is just like noise canceling on the other earbuds so nothing to give it any other wins. My biggest complaint is that while I can hear great, anyone that I try to speak with cannot hear me. Defeats the purpose of them. Bluetooth connection was a pain to establish, took my resetting my phone a few time to just connect.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette LG

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoyed these and the battery life is pretty good, that's always an issue with me cause I use them for long flights. Didn't really care for the ambient sound part, it was not as advertised IMO... overall they are a descent rear bud for the price. I received this product at a discounted price in exchange for my honest review

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Earbuds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Title: Great earbuds I really like these earbuds. This is my first pair of wireless earbuds, and I have to say that I'm really impressed by them. First of all, I love the color it comes in. I am sure the black will stay clean and fresh looking. I had no problem charging them. They charged really quickly. They stayed in my ears with no issue. I really thought that might be a problem. To my surprise, it wasn't at all. The sound quality was great. It's a new way for me to enjoy my music while I am exercising or just doing housework around the house. I will also use them when I go for walks with my dog or just to get some fresh air. It connected very easily to my tablet or phone. It was very easy to figure out how to connect the wireless earbuds. Anyone will be able to do it. Very good product and the sound quality is great

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    Audio just OK; not good for running

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The build on the earbuds and case is good, but the average audio quality for listening to music does not justify the price. Also, I would not recommend these for wearing during vigorous running or exercising as they move around quite a bit in the ear. They are comfortable enough when walking or taking a phone call.

    No, I would not recommend this to a friend
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