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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 495 reviews

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Rating by feature

  • Ease of Use

    Rating 4.3 out of 5 stars

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are pleased with the TrueSteam 7.4 Cu. Ft. 12-Cycle Steam Gas Dryer's fast drying speed and quiet operation. The dryer's large capacity is also frequently praised, allowing users to dry bulky items like comforters easily. Many appreciate the user-friendly controls and straightforward operation. Overall, the positive feedback highlights the dryer's efficiency and convenience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 495 reviews
  • Pros mentioned:
    Capacity, Drying performance

    Rated 5 out of 5 stars

    So far so goos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits a lot of stuff and dries fast! Has lots of settings.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Again as with the washer; I wanted to wait a month and half of use before reviewing the unit. I have not had an opportunity to use all of the features available yet especially the "steam" portion and probably never will as I usually do basic washing and drying. I gave this unit a four star because of the quality of construction. Within two weeks after purchase, a clanging noise was heard upon opening and closing of the door. It sounded like something was vibrating inside or the frame or support for the tumbler was loose. I called LG and they referred me to their contract warranty service -- Appliance Repair Heroes in the East Bay to set up a repair appointment. Knowing warranty services can sometimes be spotty, I looked up the Appliances Repair Heroes on Yelp and their review was 2 1/2 stars not what you would say exemplary so I asked them for another referral. LG referred me to a repair/warranty service in Alameda which I found out does not cover San Francisco. So I went back to Appliance Repair Heroes and arrange an appointment not knowing what to expect. On the day of the service call, Oscar showed up and he was very pleasant. He removed the top panel and front panels and had to bend back some of the supports for these panels which then resulted in repairing the noise. I haven't had any issues with it for the last month. This unit was a replacement for a Sears Kenmore Elite dryer which is actually functioning very well but was replaced because the color did not match the new LG washer. I must admit that the Kenmore Elite feels heavier and more balanced than this LG unit.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Awesome dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    State of the art and it looks great. Very quiet too

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Happy with my purchase.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the LG dryer so far. I'm starting to get the hang of the different settings and it seems to work great. We had to change from a back vent to a side vent and it was a relatively easy process. Overall, we have found this to be a good value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Enjoying my new dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did a lot of research and this dryer seemed best for the price. So far so good. I love the steam feature, and variety of settings as well as the stationery drying rack for items you don't want to tumble.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Great dryer update

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Like the ultra large-capacity dryer, which reduces wrinkles and sanitizes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gorgeous machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the look and performance of this machine! This thing is so gorgeous it actually makes me want to do laundry. I literally added shelves, a bench, and repainted my laundry room after purchasing this so that the rest of the room matched this beauty.

    I would recommend this to a friend
  • Pros mentioned:
    Drying performance

    Rated 4 out of 5 stars

    great dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the color, love the steam to get out wrinkles. it dries fast also.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Highly recommended!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an electric dryer in this same model for a year before having to move into a new home that had gas hookups. I loved the electric dryer so much that I bought the gas model. Paired with the matching washer, this unit is absolutely fantastic. Lots of features and huge capacity. Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and use, the panel is very friendly and very quiet

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Not to complicated.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After one month of use it does the job well and is not to complicated to use. I was told that these new dryers have a lot of expensive computer equipment so we purchased a five year warranty. It has on/off button that can be pressed anytime during drying. After making selections simply press play like a movie player. It has many presets for simple select and play.

    I would recommend this to a friend
  • Pros mentioned:
    Drying performance

    Rated 5 out of 5 stars

    Awesome dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We waited a bit too long to buy this. This saves so much time and energy versus the old one we had. Plus all the bells and whistles makes this machine so much more versatile. A great buy.

    I would recommend this to a friend
  • Pros mentioned:
    Drying performance

    Rated 4 out of 5 stars

    Drys clothes fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dryer. Drys all fabrics perfectly. Very little wrinkling.

    I would recommend this to a friend
  • Pros mentioned:
    Drying performance, Ease of use, Overall performance

    Rated 5 out of 5 stars

    So far, so good...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this dryer and matching washer about 2 months ago, and so far there have been no problems. Looks great, easy to use, and clothes are clean. Both have met my expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product good, Installation bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is fine but the installation was very difficult. Five actual service calls and three cancelled service calls were required over more than two weeks before the product was installed. The dimensions on the product are accurate but not reliable because the product takes more space with plugs, hoses, piping and venting. The gas line sold to me did not have one of the required attachment pieces. The first vent kit that was ordered from Sears specifically suggested by the salesman was the wrong kit. The first kit had to be returned, at my expense, and the second kit shipped, again at my expense. Best Buy needs to assist customers with any side venting kits. Its ridiculous to sell a product and not be able to provide the side vent kit needed. However, every delivery and installation person was very pleasant and sympathetic but could not do their jobs in a timely fashion.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very nice dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started to have a lot of problems with my old unit and did some research on a number of brands. The Best Buy staff member provided some great insight relative to the dependability of this unit and brand. Been very happy with the results so far.

    I would recommend this to a friend
  • Pros mentioned:
    Drying performance

    Rated 5 out of 5 stars

    Love my Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, I lost my favorite washer in a fire and I didn't think I would find anything I liked just the same. I was wrong. I love the features of this washing machine and it does an excellent job of getting the clothes clean. I can not complain, thrilled to bits.

    I would recommend this to a friend
  • Pros mentioned:
    Drying performance

    Rated 5 out of 5 stars

    Very Large Capacity Dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I love this dryer! Most one load of clothes are dried one standard cycle. Jean and anything thick requires additional time. I like the ability to manage my settings especially using very low temperature for delicate fabric.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Quiet and great for families

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We installed this last month and it's been great. Replaced an older unit that was also large capacity, but this one is much better. I was able to wash a queen size comforter. For a family that does a lot of laundry, this is a great purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Effective, fast and efficient - and good looking!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was sceptical of this device at first, but from the first moment we welcomed it into our home we were stunned with the performance and features. Only option question now is reliability; only time will tell, but early indications are all good!

    I would recommend this to a friend
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