Customer Ratings & Reviews

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Overall Customer Rating

91%of customers recommend this product.

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Customer Ratings & Reviews

1-20 of 2419 Reviews

    • Brand Response

      LifeProof Support Team 

      June 27, 2016

      Hi there,

      We’re truly sorry that your iPhone 6/6s Plus sustained water damage. We realize just how frustrating a damaged phone can be and completely understand your disappointment. Protecting your device is our highest purpose, and although we put extensive resources toward this end, we are unable to guarantee an incident-free outcome in every situation.

      Your phone is beyond the limitations of our warranty, however, we would very much like to offer you a new LifeProof case since yours is compromised. Please feel free to reach out to us at 1-855-419-7418, and we can set this up for you.

      Sincerely,
      LifeProof Customer Service Team lifeproof

    • Brand Response

      LifeProof Support Team 

      February 16, 2016

      Hi Mitch,

      We’re sorry that people are having trouble hearing you while using this FRE case. It is strange that dust is somehow sneaking into the case as well. Both of these problems are not typical and we definitely want to help you out. Please give us a call at 1-888-533-0735, and we will be happy to get you set up with a warranty replacement.

      Best,
      LifeProof Customer Service Team lifeproof

    • Brand Response

      LifeProof Support Team 

      February 18, 2016

      Hi Disappointed,

      We’re sorry that this FRE case seems to be muffling the sound from your iPhone. We understand why that would be disappointing and we definitely want to help with this unusual situation. Of course, a slight degradation of sound can be expected when a speaker is covered in a case, but this impact should be minimal. Typically, the quickest and most effective way to alleviate any audio issues with your LifeProof case will be to remove your device, blow some air through the speaker membrane on the case, and then re-install your phone with the bottom going in first. Try and pay special attention to make sure the speakers on your phone are lining up correctly with the vents on the case. This will allow for a clear path of sound. If you find the issue persists, please feel free to reach out to us at 1-888-533-0735, and we’ll be more than happy to set you up with a warranty claim for a replacement.

      Sincerely,
      LifeProof Customer Service Team lifeproof

    • Brand Response

      LifeProof Support Team 

      October 13, 2016

      Hi Jasmine,

      Thanks for your feedback! We are glad that the FRE case is taking good care of your iPhone 6/6s Plus. Below is a link that will take you to a video that shows the best way to install and remove the FRE case. About a minute and a half into the video it will show you a neat trick to remove the case using a coin.

      https://www.youtube.com/watch?v=IteBKFGpeEo

      We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case). If this doesn’t clear things up, please feel free to give us a call at 1-888-533-0735, and we will be happy to help out in any way that we can.

      Best,
      LifeProof Customer Service Team lifeproof

    • Brand Response

      LifeProof Support Team 

      September 29, 2016

      Hi Saucy77,

      We are sorry that this FRE case is hindering the speaker phone a little bit. Of course, a slight degradation of sound can be expected when a speaker is covered in a case, but this impact should be minimal. Typically, the quickest and most effective way to alleviate any audio issues with your LifeProof case will be to remove your device, blow some air through the speaker and microphone membranes on the case, and then re-install your phone with the bottom going in first. If you find the issue persists, please feel free to reach out to us at 1-888-533-0735, and we’ll be more than happy to set you up with a warranty claim for a replacement.

      Best,
      LifeProof Customer Service Team lifeproof