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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 552 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers frequently mention the excellent protection and water resistance offered by the FrĒ Protective Water-resistant Case for Apple® iPhone® X. Many appreciate the case's fit and lightweight design, while some find the screen protector to impact image clarity and the price to be high. Positive feedback also highlights the ease of use and overall quality of the case. However, a few customers noted that the case could be considered bulky.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 552 reviews
  • Rated 4 out of 5 stars

    Excellent case for active lifestyle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great case if you have a active lifestyle and want to protect your iPhone X. A little expensive but lifeproof stands behind their products with a excellent warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone case made

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was an otter box customer for years. The life proof fre is by far the best case on the market. This is my 3rd one and my phones look brand new after years inside this case.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 2 out of 5 stars

    Not what I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had a phone case like this before but never had the problem with others like I did with this one. The case keeps the phone protected well but the screen protector does not fit flush against the phone screen so the screen doesn’t always respond when it’s being touched. Have to put quite a bit of pressure to get the phone to react. Only used it for a few hours before I took it off and put my old case back on.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey Austyman24,

      Uh oh, sounds like the screen protector on this FRĒ series is struggling to connect with your iPhone X! We sincerely apologize that this is happening, and it definitely sounds like that integrated shield is sitting a tad higher above the phone display than we would normally prefer. Please feel welcome to call our handy representatives at 1-888-533-0735, and they'll happily fix things up with a warranty claim. Soon, you'll have a brand-new LifeProof case that isn't afraid to access its sensitive side!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 5 out of 5 stars

    Luv'd it! My 2nd one!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this case for my previous phone, when I upgraded phones, I went straight back to this case and purchased again. Wouldn't hesitate to recommend to a friend.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 2 out of 5 stars

    Not worth retail!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I would NOT recommend this product! Not of the quality one would expect for a phone case that cost reg. $89.99 it’s not dust proof like it states, the case itself Is flawed, doesn’t snap together like it should on the bottom left corner, and not just the one I purchased but all 6 that were in stock at Best Buy. And the screen protector that is on the phone is no good if you ask me...

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey MrKlomp86,

      Uh oh - sounds like this FRĒ series was suffering from a misalignment gap, which was allowing dust and debris to get through the case defenses! This is definitely not something we typically see from our products, and our friendly representatives would love to remedy the situation with a warranty claim. Please feel free to call them at 1-888-533-0735, and they'll send out a brand new replacement case in no time at all!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 5 out of 5 stars

    Expensive but top notch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a pretty light case althougth in my opinion it does add just enough bulk to make my phone seem bigger than other tenth anniversary Iphones in otterboxes

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Water Resistant and that's about it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for water protection, however, when dropped many times (accidentally of course) it started to come apart little by little.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good and doesnt scratch phone up like otterbox cases do. Would not recommend believing its waterproof though. I trusted it one time and ruined a phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best case ever! I didnt even open my brand new iphone x until this case came out....You can also charge your phone on your qi charger with the case on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for almost everyone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you like to go out with friends have a job that you’re on the move it’s great picture quality is still great, id buy another iPhone for this case

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Protection Plus but not look well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The protection provided with this case is excellent but its not that handsome to use. Looks like a plastic bag.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi aalcivar,

      "Like a plastic bag"...not exactly the words that we were looking for to describe the epic iPhone X FRĒ series! We apologize that you're not loving the style of the case, and we'll gladly pass your thoughts along to our product design team for future evaluation. If you run into any other LifeProof questions or comments, please feel welcome to call our reliable representatives at 1-888-533-0735, and they'll always be willing to provide assistance!

      Regards,
      LifeProof Customer Service Team lifeproof

  • Rated 5 out of 5 stars

    Best Case Ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This life proof case is the best case I have ever owned. The craftsmanship is great and the case is very durable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    She’s lovin’ it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my wife the same time I got mine. She loves it. She says it’s not too bulky and the buttons are tight but not too tight.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    Average case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    protect your cell phone but degrades the image on the screen and lets dirty enter easily into the case.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey there Will14,

      Although it's great to see that this FRĒ series is protecting your iPhone X no matter what, we apologize that debris have been able to infiltrate the tough defenses on the case! Please feel welcome to call our awesome representatives at 1-888-533-0735, and they'll go ahead and hook you up with a warranty replacement. You'll have a tough, vigilant new case on your iPhone in no time at all!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 4 out of 5 stars

    Good waterproof case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lifeproof case is good but not great. I have had to replace once already. It seems lifeproof's material isn't quite as good as it use to be.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always An Excellent Case Choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Life proof fre cases have always been the top of the line and always be my first choice in protection for my phone! Tough and waterproof!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely the best phone case out there, especially since there is a guarantee! I never have to worry about my cell phone being damaged!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great water proof case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is great! I would recommend it but not the flap where your charger goes is fragile. This is my 3rd case, breaks fairly easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want to protect your phone 100% this is the case from you, make sure you check out Amazon to proceed match for a lower proce.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone case. Super durable and just what I needed. Would purchase again. Well made product.

    I would recommend this to a friend