Customer Ratings & Reviews
- Model:
- 77-61386
- SKU:
- 6337315
to a friend
Customers are saying
Customers have good things to say about the FrĒ Protective Water-resistant Case's protection and water resistance, highlighting its ability to safeguard their Samsung Galaxy S10 phones and keep them dry. However, some users experienced issues with the fingerprint sensor and screen protector functionality. The price point was also mentioned as a potential drawback by some customers.
This summary was generated by AI based on customer reviews.
Lifeproof for life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All i put my phones in is lifeproof or otterbox cases
I would recommend this to a friend- Cons mentioned:Fingerprint sensor
Don't get if you want to use fingerprint
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fingerprint reading feature will not work with this case. I guess if you don't mind that and use a pin or facial recognition, it is just fine. Thankfully I have not dropped my phone with it in the case so I cant speak to its main function. But if I do, I would be happy to review the case's performance.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry for any frustration with your FRĒ case. That case is not compatible with the Ultrasonic Fingerprint Scanner on your device, as the built-in screen protector causes some issues with that. If you're a fan of that feature, we'd suggest checking out NËXT, as it does leave the screen open. Check it out here: https://www.bestbuy.com/site/lifeproof-next-case-for-samsung-galaxy-s10-ultra/6349489.p?skuId=6349489
Best,
LifeProof Customer Service Team
S10 case
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a hard time closing the case. That's all. Thank you.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear that you struggled with your FRĒ case! We appreciate your feedback about closing your case, and we'll be sure to let our engineers know about your experience. If that case continues to give you issues, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
Great case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great case but fingers print adapter is difficult to put and it doesn't work
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there OsvaldoL,
It's awesome to hear that this FRĒ series is keeping your Galaxy S10 safe and secure no matter what! We apologize that the fingerprint adapters seem to be struggling, but not to worry - our awesome representatives are here to help. Simply give them a call at 1-888-533-0735, and they'll send out some warranty replacements as well as some application tips and tricks to ensure seamless security going forward!
Sincerely,
LifeProof Customer Service Team
Good
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water case resistent ... not work very well proteccion
No, I would not recommend this to a friendBest buy is no longer worth shopping at
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This does me no good now that it's shipping after my new phone is already broken. The last few items are bought from Best Buy we're also junk. I will no longer be buying anything from them ever again this is the end of it.
No, I would not recommend this to a friendto large
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.way to bulky for my phone size overall to massive
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Flyover,
We appreciate your feedback! We’re sorry that the FRE case is a bit too bulky for your comfort level. We did everything we could to make this case as streamlined as possible, without sacrificing protection. We will pass your thoughts along to our design team for future consideration!
Kindly,
LifeProof Customer Service Team
- Pros mentioned:ProtectionCons mentioned:Price
YEP! It's worth it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A bit pricey for a "phone case". Once I locked my S10 inside, I decided that it was money well spent! Three thumbs up! The only drawback... Unscrewing the headphone jack plug to use my wired ear buds... Guess I'll be getting some Bluetooth ear buds soon...
I would recommend this to a friend