Customer Ratings & Reviews
- Model:
- 77-65410
- SKU:
- 6439217
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers find value in the FRĒ Series case's protection and water resistance, frequently praising its quality and ease of use. However, some users experienced issues with Face ID functionality and the screen protector, citing concerns about its interference with touchscreen responsiveness and the appearance of bubbles. The price point was also mentioned as a potential drawback by some customers.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Protection
Phone case
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent case for phone protection but the biggest downfall to me was sometimes people said they had issues hearing me on the phone
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear that you were having some trouble with your FRĒ case! Sometimes if you don't have that case installed just right, it can lead to some audio issues like you're experiencing. When you're putting your phone into that case, we recommend sliding your phone in speaker-end first, as that will help with proper alignment of the speakers, microphones, and proximity sensors. If you continue having issues, please don't hesitate to reach out to our Customer Service Team at 1-888-533-0735 or though the link below.
Contact us: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
lifeproof
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i loved lifeproof when it first came out. decided to try them out again for the iphone 12.... i am not a fan. Dust and grime gets inside the case and it is really hard to hear anyone.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about your disappointment with your FRĒ case! It's certainly odd to hear that your case is allowing so much dust to get in. We'd recommend removing your case and performing another water test to ensure those seals are still intact. If your case doesn't pass its test, we'd be more than happy to get you taken care of with a replacement case. Simply give us a call at 1-888-533-0735, and we can get you taken care of.
Best,
LifeProof Customer Service Team
Poor quality of materials for the charger cover
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The charger cap broke within two weeks making the case non waterproof. I’ve owned many lifeproof cases and this is the first one that broke in this amount of time.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi, Alex!
We're sorry to hear about the damage to your FRĒ case! We appreciate your feedback about your port cover, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-888-533-0735, and we can get your claim started.
Best,
LifeProof Customer Service Team
- Cons mentioned:Face id
Lifeproof cases generally great, this one is not
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Face ID feature doesn't work because the area around the cameras is obscured. I use Lifeproof cases with all of my phones, but this one has a serious flaw. I cleaned the screen and took other steps but it does not work. Lifeproof should fix this.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Agan,
We're so sorry you're running into some trouble with the Face ID. The good news is we have some troubleshooting tips which should restore a seamless interaction.
Step 1: Open your case and remove your device.
Step 2: Lay the front of the case down on a flat hard surface with the screen protector surface facing down (the Silence Switch will be on your right).
Step 3: Centered near the top of the inside of the screen protector, you’ll see two small clear stickers. Using your fingernail, remove the sticker on the right (leave the left sticker in place).
Step 4: You may need to use some isopropol or rubbing alcohol and a Q-tip to remove glue residue left by the sticker you removed.
If you're still having trouble, we're here to help. Please feel free to contact through our LifeProof website.
Sincerely,
lpcst
- Cons mentioned:Face id
Ruins FaceID
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case protects the phone well, but like the other reviewer stated, FaceID doesn’t work while the phone is in the case.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey, Ryan!
We're sorry to hear that you're having trouble with your FRĒ case! For the best results with that Face ID feature, we recommend cleaning the inside of the screen protector on your case. Additionally, we suggest that you ensure your device is updated to the most recent iOS to improve performance. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
It’s ok
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the life proof products is waning. While it’s overall a good product, each individual model is having huge hiccups which cause ease of use problems
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi, Gene!
We're sorry to hear about your disappointment with your FRĒ case! We'd love to hear more specific feedback about the issues you're running into with your case, so we can get your experience passed along to our design team. Give us a ring at 1-855-688-7269 to share your thoughts with our Customer Service Team, and we can try to get you helped out!
Best,
LifeProof Customer Service Team
Not Worth the Money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case does work, but the speaker phone is very muffled with this case. Looking back, I would not pay this much for the case again.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hello!
We're sorry to hear about your frustration with your FRĒ cases! Sometimes if you don't have that case installed just right, it can lead to some audio issues like you're experiencing. When you're putting your phone into that case, we recommend sliding your phone in speaker-end first, as that will help with proper alignment of the speakers, microphones, and proximity sensors. If you continue having issues, please don't hesitate to reach out to our Customer Service Team at 1-888-533-0735, and we can get you taken care of.
Best,
LifeProof Customer Service Team
Phone case
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lifeproof cases are really good. I would highly recommend them. I like this case. I’ve only used lifeproof cases.
I would recommend this to a friendBest Protected Cover Ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not use anything else to protect my iPhone. I had one for, 5-7-10 and now 12 When you take phone out of case, it is like new! Will not use anything else!
I would recommend this to a friendLife proof case for iPhone 12
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Availability is these times is apparently a major issue . Best Buy had the item I needed to protect my iPhone 12 that I just purchased . I’m very satisfied .
I would recommend this to a friend- Cons mentioned:Face id
Life proof Fre Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Face ID doesn’t work well at all. Also seemed the case I bought had been used and returned.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're bummed to hear that you're having problems using FaceID in your FRĒ case! Thankfully, we have some steps to modify your case that should resolve this issue.
Step 1: Open your case and remove your device
.
Step 2: Lay the front of the case down on a flat hard surface with the screen protector surface facing down (the Silence Switch will be on your right).
Step 3: Centered near the top of the inside of the screen protector, you’ll see two small clear stickers. Using your fingernail, remove the sticker on the right (leave the left sticker in place).
Step 4: You may need to use some isopropol or rubbing alcohol and a Q-tip to remove glue residue left by the sticker you removed.
After doing that, your case should be good to go! If that doesn't help, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
A Must Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my husband and he was so pleased. A must- buy. The rep was so helpful and I left feeling good to have spent my money there
I would recommend this to a friend- Cons mentioned:Screen protector
DO NOT BUY, SHOULD NOT BE EVEN SOLD
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is probably this worst design of a Iphone case that is on the market. Save your money. I dropped my phone from a height of less than 3 ft. the screen cracked. The cover screen for this case makes it almost impossible for your touch screen to work, especially in the corners.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hello,
We're sorry to hear about the damage to your device while it was in a FRĒ case. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-888-533-0735, and we can get your claim started.
Best,
LifeProof Customer Service Team
- Cons mentioned:Screen protector
Terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is not worth the money! The little plastic circles on the screen protector prevent your Face ID from working. The inner gasket will keep popping out making it almost impossible to close your case. You also can’t use speakerphone with this case. I will never buy a life proof case again!
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're bummed to hear that you're having troubles using FaceID in your FRĒ case! We are happy to walk you through some steps to modify your case that should resolve this issue.
Step 1: Open your case and remove your device.
Step 2: Lay the front of the case down on a flat hard surface with the screen protector surface facing down (the Silence Switch will be on your right).
Step 3: Centered near the top of the inside of the screen protector, you’ll see two small clear stickers. Using your fingernail, remove the sticker on the right (leave the left sticker in place).
Step 4: You may need to use some isopropol or rubbing alcohol and a Q-tip to remove glue residue left by the sticker you removed.
As for the audio issues you're experiencing, when you're installing your case, we recommend sliding your phone into the front of the case speaker-end first. This helps align the speakers and microphones. If these tips don't help, please don't hesitate to reach out to our awesome Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
- Cons mentioned:Facial recognition
iPhone 12 Pro case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not pick up facial recognition and it’s hard to hear on phone calls
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're bummed to hear that you're having troubles using FaceID in your FRĒ case! We are happy to walk you through some steps to modify your case that should resolve this issue.
Step 1: Open your case and remove your device.
Step 2: Lay the front of the case down on a flat hard surface with the screen protector surface facing down (the Silence Switch will be on your right).
Step 3: Centered near the top of the inside of the screen protector, you’ll see two small clear stickers. Using your fingernail, remove the sticker on the right (leave the left sticker in place).
Step 4: You may need to use some isopropol or rubbing alcohol and a Q-tip to remove glue residue left by the sticker you removed.
As for the audio issues you're experiencing, when you're installing your case, we recommend sliding your phone into the front of the case speaker-end first. This helps align the speakers and microphones. If these tips don't help, please don't hesitate to reach out to our awesome Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
Best Lifeproof case so far
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Lifeproof case I’ve owned. Very slick, sturdy, no issues with mic or speaker. Negative reviewers must be huffing paint.
I would recommend this to a friendAmazing
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing I’m in construction and not once have a problem with metal shavings or dust
I would recommend this to a friendReview
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly this used to be the case I went to every time I bought a new phone cu it was slim but still stylish . But recently they’ve changed the materials it’s made with and it’s disappointing it’s flimsy and don’t like how it looks or feels on my phone .
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi PenguinMom,
We're sad to hear you aren't feeling too confident in your new FRĒ case. Our newer LifeProof FRĒ products are created with 60% recycled plastic, but no need to worry about the protection. Our engineering team works tirelessly to ensure the product we release is up to the task of safeguarding your iPhone!
Best,
LifeProof Customer Service Team
Life proof
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband loved his case wish there was more colors to choose from he gets sick of black sometimes
I would recommend this to a friendBest iPhone case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m a huge fan of the lifeproof cases. I’ve used them on all of my iPhones. Very durable.
I would recommend this to a friend