Customer Ratings & Reviews
- Model:
- 77-82137
- SKU:
- 6439401
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers admire the FRĒ Series case's high level of protection and water resistance, frequently praising its quality and ease of use. However, some users experienced issues with Face ID functionality and a few reported concerns about the case's price and fit. The case's design is also a point of discussion, with some finding it sleek and others noting bulk.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Protection
Great protection
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the life proof cases. Great protection for anyone with an active/outdoorsman lifestyle.
I would recommend this to a friend - Pros mentioned:Waterproof
iphone waterproof case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lifeproof case for my Iphone 12, excellent product waterproof, used on a fishing boat in Dutch Harbor Alaska, great quality,
I would recommend this to a friend - Pros mentioned:Protection
BEST PROTECTIVE CASE!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best protection for my APPLE iphone 12 and it will certainly keep my phone safe and GEEK SQUAD free.
I would recommend this to a friend - Pros mentioned:Protection
Love it
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this case for my daughter iPhone 12 for she could protect her phone. It a good phone case love it.
I would recommend this to a friend - Pros mentioned:Water resistance
Fre waterproof case for iPhone 12
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is perfect for the outdoorsman! Rain can ruin your phone quickly. Not with this case. It's perfect.
I would recommend this to a friend - Pros mentioned:Water resistance
Phone case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works fine and keep your phone dry, just don’t work under water.
I would recommend this to a friend - Pros mentioned:Waterproof
LIFEPROOF!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great case for the iphone 12. I love this product, due to the durability and being waterproof.
I would recommend this to a friend Good Protection
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case does what its supposed to do. The main issue I have is volume when making calls. I have a hard time hearing people and people have a hard time hearing me.
I would recommend this to a friend- Cons mentioned:Fit
Not A Good Solution
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was recommended to protect my new Apple IPhone 12 but the camera hole doesn't fit the camera, it didn't stay sealed properly, muffled the speaker and generally wasn't a good choice. It was very disappointing, especially as it wasn't cheap. In fact, the seal stopped working within 3 weeks. Make a different choice.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about the issues you've run into with your FRĒ case! It's certainly odd to hear that your case isn't fitting well around the cameras on your phone and the seal stopped working, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-888-533-0735, and we can get your claim started.
As for the audio quality issues you're experiencing, when you're putting your phone into that case, we recommend sliding your phone in speaker-end first, as that will help with proper alignment of the speakers, microphones, and proximity sensors.
Best,
LifeProof Customer Service Team
Just plain annoying.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re like me I miss the old style Fre which was a better case all around. The style, the colors available, the screen protector, everything about the older style exceeds this new version of the Fre. The most annoying thing about this new version is the screen protector. Even removing the small dot (as suggested by Lifeproof) did not solve the problem of having to press repeatedly to be able to text accurately and comfortably. Save yourself the aggravation and buy something different.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi, Nina!
We're sorry for any case frustrations. All of our cases are tested and designed to the same high standards we've always had to ensure you're in the best of hands when you go with a LifeProof! We'd like to learn more about your situation and help in any way we can. Please give us a call at 1-888-533-0735 and our team would be happy to troubleshoot further.
Best,
LifeProof Customer Service Team
- Pros mentioned:Protection
Good case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good, solid case. I like it. It protect my phone from breaking on a trail run fall.
I would recommend this to a friend - Pros mentioned:Waterproof
Good case
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent waterproof case. Works well with MagSafe devices.
I would recommend this to a friend - Pros mentioned:Case quality
dope case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.dope case working perfect and good for any iphone 12
I would recommend this to a friend - Pros mentioned:Protection
Great value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Another great product from Lifeproof! This case looks great and I KNOW it will protect my phone.
I would recommend this to a friend Definitely better than the old ones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My only issue is it doesn’t seem fully closed and the bottom piece where the charger goes looks like it’s about to fall off after two weeks of using the product
I would recommend this to a friend- Cons mentioned:Facial recognition
Ok product. Issues with Face ID.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There appears to be a major issue with the design of this case. Face ID does not function all the time. It looks like other customers are having the same issue with this case and the LifeProof - FRE for the Iphone 12 Pro. I tried cleaning the case and updating the software, and still having issues. Will be returning the case today.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Steve,
We're bummed to hear this FRĒ case isn't working out for you. If you're willing to give this one more shot before returning it, we have some troubleshooting tips which should restore a seamless Face ID interaction.
Step 1: Open your case and remove your device.
Step 2: Lay the front of the case down on a flat hard surface with the screen protector surface facing down (the Silence Switch will be on your right).
Step 3: Centered near the top of the inside of the screen protector, you’ll see two small clear stickers. Using your fingernail, remove the sticker on the right (leave the left sticker in place).
Step 4: You may need to use some isopropol or rubbing alcohol and a Q-tip to remove glue residue left by the sticker you removed.
If you're still having trouble, we're here to help. Please feel free to contact us through our LifeProof website, and we'll dive in with the assist!
Best,
lpcst
- Pros mentioned:Protection
Safe
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have dropped phone many times and case has protected it. Happy with purchase!
I would recommend this to a friend - Pros mentioned:Protection
Great case, issue with using phone for voice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case for protection but has something in the case that blocks the mic People you call Can’t hear at all
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear that you were having some trouble with your FRĒ case! Sometimes if you don't have that case installed just right, it can lead to some audio issues like you're experiencing. When you're putting your phone into that case, we recommend sliding your phone in speaker-end first, as that will help with proper alignment of the speakers, microphones, and proximity sensors. We see that you have already started a return, but we hope you choose to give us another chance in the future!
Best,
LifeProof Customer Service Team
- Pros mentioned:Protection
Awesome case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wont own a phone without one of these cases. Saved my phone more times than I can count.
I would recommend this to a friend - Pros mentioned:Protection
Awesome case!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our family has always used Lifeproof cases. Never had to worry about a broken phone.
I would recommend this to a friend