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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 186 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers highly value the great protection and quality of the FRĒ Series Hard Shell case for Apple iPhone 13 Pro Max, frequently praising its waterproof capabilities and ease of use. However, some customers expressed concerns about the screen protector's susceptibility to scratches and the impact on Face ID functionality. The price point was also mentioned as a potential drawback by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 186 reviews
  • Cons mentioned:
    Screen protector
    Best Buy Employee

    Rated 5 out of 5 stars

    Definitely waterproof

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great on my vacation. I don’t love that I had to take my existing screen protector off, but I was able to swap it out

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Waterproof

    Rated 5 out of 5 stars

    Great Purchase!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case to protect my phone while going tubing in the Salt Lake River. I didn’t expect this to be that great of a product, after 5 hours of constant exposure my phone was bone dry. Even better I was able to swim and take photos as a result. I’d DEFINITELY recommend this product if you need a waterproof case

    I would recommend this to a friend
  • Pros mentioned:
    Waterproof

    Rated 5 out of 5 stars

    Best

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best case I have ever bought, case is waterproof- tested on several occasions

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    great case

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    offers great protection. love the case, no issues.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 1 out of 5 stars

    HATE This Expensive Phone Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just awful, and here's why: 1) It broke almost immediately! The clear screen separated from the rest of the case in one of the corners when I was removing the case. This is supposed to be a WATERPROOF case! I can't believe how easy it was to separate the clear plastic. There was almost no pressure on the corner when it gave out. 2) Once installed, your expensive, high-tech, super sensitive touch screen becomes a crappy, barely responsive, $100 "touch" phone from the dark ages. You have to PUSH, not touch, your screen from here on out. Swipes don't register well, and you'll constantly be closing windows or opening apps or typing s#!+ that you don't want to. It's not just a little bad, a small inconvenience. It's major. I felt my phone was unusable in some ways. Like, I often use the triple, three-fingered tap to zoom in on my screen. Pretty much impossible with this case. 3) There is a significant amount of air space between the clear screen protector and the screen itself, so it makes a very annoying tap and stick sound each time you touch it. This is also the cause of #2.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    iPhone 13 case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone case. Cheap yet durable. Easy to put on and take off

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Life proof

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like something that is relatively slim but still very protective against drops and bumps. I also like it when the case is simple to install and remove if I need to clean my device or want to change to something else (it's like underwear for me).

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good protective case , very sleek, low profile

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quick stop shopping

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good customer service and assistance with finding the correct product I needed.

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance

    Rated 4 out of 5 stars

    Phone cover

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I break almost every case I buy. This 1 I can even take in the shower and am not in fear my phone will have problems getting wet. So I’m happy with the purchase so far. I e only had it for a couple of weeks

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    iPhone 13 covers

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great iPhone protector cover. I have my iPhone in this case for several years. Now my husband had purchased 2 iPhones 13 and I purchased him 2 of these covers and he loved them. But they are expensive.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    IPHONE case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent design and protects my phone from breakage

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing protection!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is incredibly durable. I have broken numerous phones in the past and when I came across this case, man!! My phone is like brand new when I take it out for cleaning every 2 weeks. My case has been threw hell and it’s still doing it’s job. Especially when in my pocket at work. I do construction so it’s always getting hit and falling in rocks and mud. The fully covered design is unmatched. And with life time warranty. Doubt you’ll need to use it cause these are indestructible. 100% recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought my iPhone 12 Pro Max into Best Buy to repair a broken back. The phone was in an otterbox when it broke. Very disappointing. Had lifeproof before for an older iPhone. Very happy with the total coverage, the screen protector, the firmly snapped-in-place case. Phone calls and camera are not compromised. Would recommend to anyone needing a smart device case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Favorite casw

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was amazing i love it i use it every day and its very sleek and stylish

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Still a good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this case for over a month now, and I am not 100% impressed with it. Don't get me wrong, the water protection offered by this case is as solid as previous versions I've owned, as is the dust, snow, and drop protection. My complaint, as minute as it may be, is the fact after some time, the case restricts the phone's facial recognition capabilities. I'm constantly wiping the front of the case off. It's annoying, if anything.

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance

    Rated 4 out of 5 stars

    LifeProof Holder

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case offers extra protection against iPhone water damage. It does, however, cause the speaker to be a bit muffled and it is harder to hear voices because the back vibrates with the sound.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    WIFES MUST HAVE

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best case I have ever owned I dropped my phone in the toilet a couple times and it worked great to keep it from being damaged. You will love this and should buy one for you wife bc if she drops her phone in the toilet as much as I do she would benefit and you wouldn’t have to keep buying new phones for her lol

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great Phone Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case!! Does everything I need and keeps my phone safe. Works well but a little pricey

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 2 out of 5 stars

    Too durable

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very durable case, maybe TOO durable lol. It was so hard to press on the screen with the built in cover.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey there! We apologize if the FRĒ Series case for your iPhone 13 Pro Max wasn't quite what you were hoping for. We're happy to hear the protection was up to your standards though. Are you using an additional screen protector under the one built into the case? We don't recommend that as it could have an effect on the sensitivity to your screen.

      We'd like to dig a bit deeper into things with you in order to better understand what's going on here though. Please give our customer service team a call at 1-855-688-7269 and they'll be able to troubleshoot things and help find the best path forward for you.

      Best,
      OtterBox Customer Support Lifeproof

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