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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 486 reviews

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88%
would recommend
to a friend

Customers are saying

Customers enjoy the FRE case's protective qualities and water resistance, finding it easy to use and lightweight. However, some users experienced issues with sound quality and the screen protector's durability. The need for an adapter for headphones was also a point of concern for some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 486 reviews
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Awesome case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was skeptical about spending so much on a case, glad I did, very durable and feels great in my hand, not bulky at all unlike many cases on the market Would buy again

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Water resistance
    Cons mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does well in protecting the phone and is certainly water proof. I climbed up waterfalls and was fully submerged underwater with it in my pocket and my phone was fine. Only problem is it's hard to hear out of especially when using speaker phone. Dulls out speakers when listening to music and videos as well.

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance
    Cons mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good quality but muffles speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case for my daughters new iphone6s. She lost 2 previous phones (death by pool water). Needless to say Best Buy had an awesome deal on the iPhone 6s for $1.00 if you activate a new line and she heard from her friend at school that has this same Life Proof case that it is great. I originally bought the Life Proof Nuud case and returned it the same day due to it failing the water test. So far the LifeProof Fre is working out great! The only downfall about this case is that when you are listening to music or have the phone on speaker the sound is muffled and the case vibrates from the sound waves. Over all great case and worth the money. It also passed the water test, it's a keeper.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Headphone jack

    Rated 4 out of 5 stars

    Greet buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love the LifeProof case! I typically use and purchase Otter Box. LifeProof is way better. I wish you could just plug in head phones without the adapter.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Headphone jack, Sound quality

    Rated 4 out of 5 stars

    Good Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects the phone well, but it can be a bit muffled sounding and the headphone connection is a bit funky and seems to not work correctly sometimes

    I would recommend this to a friend
  • Pros mentioned:
    Waterproof

    Rated 4 out of 5 stars

    Great case, but not perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't complain too much as this case (with an $89 retail value) was free with an iPhone purchase. A major incentive to purchase the phone. But, there seems to be a rainbow like spot(s) that develops soon after installation no matter how clean the cover or screen are at time of installation. I've seen it on two different cases of people that I know. Case is very light and waterproof. Hasn't been drop tested, yet.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    Good case, but lessens touch experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case fits well, and feels good to handle. I like how it helps my phone slide easily into and out of my pocket, yet it's not slick in a way that would cause it to slide out of my hands---it is easy to grip. I do feel like my phone is well protected from drops and water damage, which is primarily why I wanted the case to begin wth. I am disappointed, however, with the reduced sensitivity of the Touch ID sensor. The plastic membrane over the sensor very easily bubbles and collects dust, which causes it not to recognize my fingerprint. Sometimes Touch ID works after several tries, and sometimes it doesn't work at all and I have to type my passcode. I've noticed some reduced sensitivity of the phone screen as well, but only occasionally and not enough to make me regret getting the case. I expect at least some usability trade off for the kind of protection this case offers. But the Touch ID solution definitely could use improvement. One thing I really appreciate about Lifeproof is their excellent customer service. If I am unhappy with the case I know they will exchange it--they have for me in the past. But I plan to keep this one for the life of this phone.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen protector, Sound quality

    Rated 4 out of 5 stars

    Still getting used to it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still getting used to it. I'm not sure if I like how hard it is. Questioning if it's easier to drop. Sometimes people say they have a hard time hearing me and now I'm questioning if it is this case. Absolutely love the color though. I don't think you should put on a screen protector since this case already comes with one.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great case to protect your iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LifeProof case doesn't drastically increase the overall size of the iPhone 6, so there's no concerns it won't fit when you put it in your pocket. It doesn't stick to the inside of a pocket when you try to pull it out like a case with rubber protective sections to it tends to. I prefer the slipperier and slimmer LifeProof design. The case's screen protector doesn't inhibit the phone's touchscreen, and the Touch ID feature still works as intended.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection, Water resistance

    Rated 5 out of 5 stars

    Case for my apple phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits like a glove.. I feel if I drope it that it won't break. And it protects against water too.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Lifeproof Special

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the best promotion I could have asked for! Used the Otterbox before and was happy but this one gives me peace of mind. Always worry about dropping the phone into water especially with a child who is not always as careful as I hope she would be. I have dropped my phone with this case and all is well. You will not be disappointed! It is not as bulky as the Otterbox Defender.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Waterproof

    Rated 5 out of 5 stars

    5 stars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, love love this case. It's lightweight, waterproof, and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 4 out of 5 stars

    Good product for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace a cover that was just over year old. Fits well and appears to provide adequate protection. Best Buy employee actually saved me money by finding it online from a competitor, and matching the price. Great customer service!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Snug fit and light weight. Perfect case. Love the color choices

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance
    Cons mentioned:
    Headphone jack

    Rated 4 out of 5 stars

    Waterproof works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went on honeymoon where phone was submerged underwater a few times and held up well. Only complaint is it makes it hard to use other headphone jack accessories because you have to use the adaptor for most plugs to fit. Overall a good case

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Water resistance

    Rated 5 out of 5 stars

    Very cute and protective case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case really helps protect your phone and it's very cute! You can even put it underwater and it was a very good buy because Best Buy let's you price match it and I price matched it to Amazon so it was less expensive

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Life proof cases only

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd life proof case. I like that they have more color options now. I have had water, milk & other liquids on my case & it still keeps the phone dry. It is expensive but not as much as the cost to buy s new phone if mines got wet. The case is tight so my phone doesn't look bulky. I have no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Nice case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case like the protection it provides just don't like how the screen scratches so easily and dust gets underneath it. Other then that not worried if it gets wet with the great seal around the case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Not bad but ...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is not bad it does protect your phone but its hard to get to the charger port. Also you loose some quality in sound. People have a hard time hearing you if you dont put your mouth just right !

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Very good protective case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good protective case. It will keep my $700 phone the safe. The only thing that I find a little bit difficult with this case is getting used to the screen instead of having a glass one put on it

    I would recommend this to a friend
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