Customer Ratings & Reviews

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Overall Customer Rating

88%of customers recommend this product.

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Customer Ratings & Reviews

1-20 of 845 Reviews

    • Brand Response

      LifeProof Support Team 

      August 30, 2016

      Hi Kitty,

      We’re sorry that part of your FRE case did not survive the drop. As long as your Galaxy S7 is unscathed we will call this a win as we can easily replace the case through our warranty. Simply give us a call at 1-855-419-7418, and we will gladly get a new warranty replacement case set up for you!

      Best,
      LifeProof Customer Service Team lifeproof

    • Brand Response

      LifeProof Support Team 

      October 10, 2016

      Hi norksork,

      We are sorry that sand and sawdust are somehow sneaking into this FRE case. This is both surprising and concerning and we certainly want to remedy this problem as soon as possible. Please give us a call at 1-888-533-0735, and we will be glad to get a warranty replacement arranged for you.

      Best,
      LifeProof Customer Service Team lifeproof

    • Brand Response

      LifeProof Support Team 

      July 13, 2016

      Hi tone,

      We are truly sorry that you have had some bad luck with the screen protector on the FRE case for the Galaxy S7. We promise you that what you have experienced with this case is not typical.

      We are thankful that you have been a fan of our products over the years and we sincerely hope that this one poor situation does not deter you from our products in the future. If you have any questions please do not hesitate to give us a call at 1-855-419-7418.

      Best,
      LifeProof Customer Service Team lifeproof

    • Brand Response

      LifeProof Support Team 

      September 21, 2017

      Hey Jaydenguydad,

      "Will always break on you proof" - now that's doesn't sound like the kind of quality that we expect from our cases! We apologize that your FRĒ seems to be wearing down so quickly, but don't worry - we have highly trained LifeProof doctors who would love to prescribe a warranty replacement! Just call them up at 1-888-533-0735, and they'll be happy to heal your situation and get a brand new case on your Galaxy S7!

      Cheers,
      LifeProof Customer Service Team lifeproof