Customer Ratings & Reviews
- Model:
- 77-52786
- SKU:
- 4627900
to a friend
Customers are saying
Customers appreciate the extended battery life and the protection this case offers their iPhones. Many also find the waterproof feature beneficial, although some note the added bulk and weight. A few users experienced issues with charging and the screen protector.
This summary was generated by AI based on customer reviews.
Product Design is poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tested the product as directed and it worked, however, once in the field, due to poor closure "snap" the product leaked and ruined my phone camera. Poor design in the fastener could have easily been addressed and made better.
No, I would not recommend this to a friendUsb charger
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You would think a case for an iPhone would use a lightning charger. This is for an iPhone but uses a usb charger. So no iPhone charging cables work with it. Also seems to drain my iPhone faster than before.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Gallion,
We’re sorry for any confusion on the charging cable for the FRE Power case. Due to the unique situation of having to charge both the iPhone and the case we had to create a cable that would be able to do both.
That is strange that the iPhone seems to be draining faster. This is not at all typical as the case does not draw power from the device. We would like to get more details so that we can get try to help out. Feel free to give us a call at 1-855-419-7418, and we will be happy to assist in any way that we can!
Best,
LifeProof Customer Service Team
Not compatible with the 6S
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I actually bought two of these for my daughters, but they didn't fit the 6S--at least that is what I was told. I couldn't find a LifeProof that was only for the 6S. Not sure what I will get to replace these.
No, I would not recommend this to a friendBeware!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1st purchase passed water test but completely failed with my phone inside it in only 2 feet of water. Replaced that case and the new one doesn't even close all the way. Wouldn't recommend.
No, I would not recommend this to a friend- Cons mentioned:Case quality
price too high quality so cheap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my 4 years later daughter push the button on my wife iPhone and the plastic to protect the phone ripped off I'm very disappointed with this case
No, I would not recommend this to a friend Great case, not so good on the extra boost.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a few days having the case, my battery started losing a its charge fast. It will heat up my phone. Also now it doesn't charge the case it just charges my phone
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Koopa430,
We’re sorry that this FRE Power case is giving you some charging issues. This is not typical and we definitely want to help out. Please give our friendly customer service representatives a call at 1-855-419-7418, and we will be happy to help out in any way that we can.
Best,
LifeProof Customer Service Team
It did not work! Not waterproof!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They advertise it as waterproof but it is NOT waterproof! Learned the hard way when it was submerged in 1 foot of water at a pool in Cancun. It was new so no seals were bad. It held up under the testing before I put my phone in it but it leaked through the charging port that was snapped closed but a small amount of water got in and ruined the battery & possibly the phone!
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Lwcjr,
We’re truly sorry that your iPhone 6/6s sustained water damage. We realize just how frustrating a damaged phone can be and completely understand your disappointment. Protecting your device is our highest purpose, and although we put extensive resources toward this end, we are unable to guarantee an incident-free outcome in every situation.
Your phone is beyond the limitations of our warranty, however, we would very much like to offer you a new LifeProof case since yours is compromised. Please feel free to reach out to us at 1-855-419-7418, and we can set this up for you.
Sincerely,
LifeProof Customer Service Team
this case sucked!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this case for my son for his iPhone. It lasted one week and then died and would not hold a charge. Life proof refused to return it they refused to give me a credit they said they're no longer making that product they're discontinuing them so I was out $60 my son was out $20 as he gave me money towards it! Will never buy any life proof products again and I will make sure I tell everybody else to not purchase a lifeproor product
No, I would not recommend this to a friend- Pros mentioned:Battery lifeCons mentioned:Weight
Great product & Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the FRE case before purchasing the one with the battery pack. I love both cases and recommend them to everyone who is always on the go with their phones. I hike a lot and do photography as a hobby so I take my iPhone 6 everywhere. The battery pack works great when I need it to charge after using my camera so often throughout the day. The only bad thing is, it makes your phone a little heavy. But you'll make it work if you really need it. Great product and customer service. I accidentally assembled my FRE case wrong once and water leaked into it. I emailed customer service and within 3 days I had a new phone and case. Awesome! Thank you LIFEPROOF :)
I would recommend this to a friend Ok product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not fit my phone properly and when you touch the screen all you heard was plastic for the screen protecter. However still a great price
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Jesayles1,
We are sorry and concerned that this FRE Power case is not fitting your iPhone 6/6s correctly. We would like to get more details to make sure that your iPhone is properly protected. Please, at your earliest convenience, give us a call at 1-855-419-7418, and we will be happy to help out in any way that we can.
Best,
LifeProof Customer Service Team
Never will buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought me son an I phone 6s for his 13 th birthday with also this case for protection. Weeks later he was pushed into pool with his phone in his hand which fell to the bottom of a 6 foot pool. The plastic broke open at the top and the phone was water logged and ruined. They do nothing to replace your phone. Will never pay all that money again.
No, I would not recommend this to a friendBroke quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first time I purchased this product the screen was already broken, I returned it immediately. Now the second one is falling apart.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Tonk,
We are sorry that you are having a bit of bad luck with the FRE Power case. We can completely understand why this is disappointing and we definitely want to help out. Please give us a call at 1-855-419-7418, and we will be happy to get a warranty replacement arranged for you in practically no time at all!
Best,
LifeProof Customer Service Team
The case battery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall it protects the phone pretty well the issue is that the battery doesn’t hold the charge long term.
No, I would not recommend this to a friendnot worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It cracked within the first week We took it on vacation and it didn't last Therefore we were unable to use it out on the water
No, I would not recommend this to a frienddoes the job for back up battery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's sometimes hard to press letters & can't switch to silent mode, have the use sounds in the setting to turn down ringer.
No, I would not recommend this to a friendPoor Connectivity Design
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The power connector takes the lightening port and the only way to connect to a computer to do an iTunes synch is through wifi unless you break case down. Great concept but unusable if you use a cable to synch with iTunes.
No, I would not recommend this to a friendThe case is GARBAGE. Do Not Buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this case in June and it already falling apart. The side button where it lines up with the power button on the iPhone broke off. The cover for the USB port broke off. The headphone link does not work. The sides are stripping off. It does not read/accept standard phone chargers like it is suppose to. Life proof it is not. A piece of garbage phone case!
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there cppm,
We're sorry to hear that this FRĒ Power series took a few too many impacts and started looking a little worse for wear! Unfortunately, all FRĒ Power products have been discontinued, and we are unable to replace this case under our warranty. If you have any additional questions on this, please feel welcome to call our friendly representatives at 1-888-533-0735, and they'll gladly do what they can to help!
Sincerely,
LifeProof Customer Service Team
Do NOT purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.stopped charging within the 1st month! I went to exchange the product for a non charging type unit and get the credit between the two, but Best Buy, who had told me 30 days at checkout because I was leary, would then not take it back after 19 days when it stopped charging. Luckily the company is exchanging it but I don't expect this one to last any longer. What a waste of an extra $20
No, I would not recommend this to a friendCharge Problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes we your battery is low and you connect to charge from your computer or wall plug did not charge.
No, I would not recommend this to a friendCase protects but
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even with volume on high can't hear phone ring . What good is a case is you cannot hear your phone ?
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there,
We would say that a case is not very good if you cannot hear your phone. It is odd that this FRE Power case is muffling the sound from your iPhone 6/6s. We are sorry that this is happening and we certainly want to help out with this unusual situation.
Typically, the quickest and most effective way to alleviate any audio issues with your LifeProof case will be to remove your device, blow some air through the speaker and microphone membranes on the case, and then re-install your phone.
If you find that the audio issue persists, please feel free to reach out to us at 1-855-419-7418, and we’ll be more than happy to set you up with a warranty claim for a replacement.
Best,
LifeProof Customer Service Team