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    • Brand Response

      LifeProof Support Team 

      December 2, 2016

      Hi LP7Plus,

      We’re sorry that the charge port door on this FRE case is not as secure as it should be. This is disappointing and not at all typical! We absolutely want to rectify this unfortunate situation as soon as possible. Please give us a call at 1-888-533-0735, and we will be more than happy to get a warranty replacement case lined up!

      Best,
      LifeProof Customer Service Team lifeproof