Customer Ratings & Reviews
- Model:
- 77-65458
- SKU:
- 6439218
Rating by feature
- Value
Rating 3.7 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the FRĒ Series Carrying Case's excellent protection and water resistance, frequently praising its secure fit and ease of use. However, some users experienced issues with Face ID functionality and sound muffling, while others found the screen protector and price to be less satisfactory. The case's lightweight design was also a positive attribute for many.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Protection
must have
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.must have in any new phone it provides the best protection
I would recommend this to a friend - Cons mentioned:Screen protector, Sound quality
Do not buy!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give zero stars, I would. This case is terrible. You cannot hear through the case, it’s always muffled, the screen is bubbled up which means you have to press down hard to even type. Do not recommend
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi, Michelle!
We're sorry to hear about your frustration with your FRĒ case! Sometimes if you don't have that case installed just right, it can lead to some audio issues like you're experiencing. When you're putting your phone into that case, we recommend sliding your device in speaker-end first, as that will help with proper alignment of the speakers and microphones. Additionally, any extra screen protectors on your device can cause issues with the screen of your case laying flush against your phone. If you aren't using any extra screen protection or if you continue having audio issues, please don't hesitate to reach out to our Customer Service Team at 1-888-533-0735, and we can get you taken care of.
Best,
LifeProof Customer Service Team
- Pros mentioned:Fit
bob
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good construction. Reliable fit-up versus other brands
I would recommend this to a friend - Pros mentioned:Protection
LifeProof for Apple Phone 12
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like it. Have had one before. It keeps the phone safe and dry
I would recommend this to a friend - Pros mentioned:Ease of use
Best waterproofer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best for keeping your phone dry! Easy to put on and off.
I would recommend this to a friend - Pros mentioned:Protection
Iphone case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product for the price for the protection needed
I would recommend this to a friend - Pros mentioned:Protection
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love life proof Keeps my phone cleaning and dry it dry
I would recommend this to a friend - Pros mentioned:Protection
Come on life proof!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like lifeproof but I wish they would bring back the nuud cases I have a dirty job and eventually it gets so badly scratched I can’t see my screen. So the only thing this case is doing for me is stopping me from scratching my actual screen
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi, Kyler!
We're sorry to hear about your disappointment with your FRĒ case! We appreciate your feedback about the scratches on your screen protector, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-888-533-0735, and we can get your claim started.
Best,
LifeProof Customer Service Team
- Pros mentioned:Protection
Case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case, stylish while also being very protective
I would recommend this to a friend Phone case
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case dropped it multiple times and it still hasn’t broke or cracked.
I would recommend this to a friend- Pros mentioned:Water resistance
Good case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good case keeps water out Will recommend to friends
I would recommend this to a friend - Pros mentioned:Fit
Good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits phone great. No gaps like in the fre for 11 pro max case.
I would recommend this to a friend - Pros mentioned:Waterproof
Lifeproof
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very dependable,waterproof,dust proof, good quality
I would recommend this to a friend Works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected. Was not impressed with the color/style options. Protects my phone so...
I would recommend this to a friend- Pros mentioned:Protection
Life proof fre
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect case for protecting a phone. Highly recommend.
I would recommend this to a friend - Pros mentioned:Waterproof
No bulk
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is waterproof and is not bulky at all. :)
I would recommend this to a friend - Pros mentioned:Protection
LifeProof
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new case! Its very protective and stylish!
I would recommend this to a friend Would buy again
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like how it covers everything on your phone so I’m hoping it’ll last a long time
I would recommend this to a friend- Cons mentioned:Face id
Face ID issue
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I waited 2 months for the released of this case, yes they improved the quality in overall but the “Face ID” didn’t work on my phone. You should test this kind of thing before releasing it to the public, as I see is a common issue, I hope they fix it.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .We are so sorry you're feeling as though this FRĒ case is headed down the path to reduced quality. That wasn't our intention at all. The good news is we have some troubleshooting tips which should restore a seamless Face ID interaction.
Step 1: Open your case and remove your device.
Step 2: Lay the front of the case down on a flat hard surface with the screen protector surface facing down (the Silence Switch will be on your right).
Step 3: Centered near the top of the inside of the screen protector, you’ll see two small clear stickers. Using your fingernail, remove the sticker on the right (leave the left sticker in place).
Step 4: You may need to use some isopropol or rubbing alcohol and a Q-tip to remove glue residue left by the sticker you removed.
If you're still having trouble, we're here to help. Please feel free to contact us through our LifeProof website and we'll dive in with the assist!
Best,
LifeProof Customer Service Team
- Pros mentioned:Protection
Awesome phone case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Protects my phone great! Looks good on my phone!!!
I would recommend this to a friend