Customer Ratings & Reviews
- Model:
- 77-65458
- SKU:
- 6439218
Rating by feature
- Value
Rating 3.7 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the FRĒ Series Carrying Case's excellent protection and water resistance, frequently praising its secure fit and ease of use. However, some users experienced issues with Face ID functionality and sound muffling, while others found the screen protector and price to be less satisfactory. The case's lightweight design was also a positive attribute for many.
This summary was generated by AI based on customer reviews.
Life proof
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk the rubber band that makes it water proof broke the first time I took the case off
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about the damage to your FRĒ case! It's certainly odd to hear that your o-ring broke so quickly, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-888-533-0735, and we can get you taken care of.
Best,
LifeProof Customer Service Team
Used to love Lifeproof
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. It didn’t even last a week. Not what Lifeproof quality used to be.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about the damage to your FRĒ case! We appreciate your feedback, and we'll be sure to let our engineers know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-888-533-0735, and we can get your warranty claim started.
Best,
LifeProof Customer Service Team
Bad Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a terrible case. Hard to hold onto and very uncomfortable in your hand. I returned it.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi, David!
We're sorry to hear about your disappointment with your FRĒ case! We appreciate your feedback about the grip on your case, and we'll be sure to let our design team know about your experience. We're bummed to hear that you ended up returning your case, and we hope you choose to give us another chance in the future.
Best,
OtterBox Customer Service Team
Ok...
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Personally wouldn’t recommend this if your a dust free kind of person...
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey, William!
We're sorry to hear about your disappointment with your FRĒ case! It's certainly odd to hear that your case is allowing dust to get in. We'd recommend removing your case and performing another water test to ensure those seals are still intact. If your case doesn't pass its test, we'd be more than happy to get you taken care of with a replacement case here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
Terrible Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible my iPhone 12 pro max fell and it broke my camera lens terrible case
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi, Alex.
We're sorry to hear about the damage to your device while it was in a FRĒ case. While our cases are tough, there are still some variables that our engineers are unable to predict. Though we can't extend our warranty to the device itself, we'd be more than happy to get you a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
Garbage!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worthless!!! Biggest mistake in my life to purchase this case
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .What's going on with the LifeProof FRĒ that has you feeling so down on the case? We'd love a chance to learn more about your specific situation and see what might be done to help turn things around, so please feel welcome to give us a call at 1-888-533-0735 and we'll go from there.
Kindly,
LifeProof Customer Service Team
Don’t buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It literally broke the minute I put it on my phone. So mad.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi, Tina!
We're sorry to hear about your FRĒ case! We greatly appreciate your feedback, and we'll be sure to get your thoughts passed up the ladder to our design team. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Feel free to reach out to our helpful Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
Lifeproof iPhone 12 Pro max
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone doesn’t allow for face scan to work properly..
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there!
We're sad to hear about the issues you're running into with FaceID while using your FRĒ case! Thankfully, we have some tips that should help to fix this!
Step 1: Open your case and remove your device.
Step 2: Lay the front of the case down on a flat hard surface with the screen protector surface facing down (the Silence Switch will be on your right).
Step 3: Centered near the top of the inside of the screen protector, you’ll see two small clear stickers. Using your fingernail, remove the sticker on the right (leave the left sticker in place).
Step 4: You may need to use some isopropol or rubbing alcohol and a Q-tip to remove glue residue left by the sticker you removed.
If that doesn't help, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
- Cons mentioned:Price
Great case for construction or dirty jobs...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn’t worried reading the reviews that this case was gonna give me issues with face recognition ... it unlocks perfect every time. Maybe the others just got a bad batch... There are these little particles of glitter in grid form that you can notice... and if ocd will drive got crazy... but honestly doesn’t effect me much... my only complaint is... $90... if I didn’t absolutely need this case for work ... I would shop for something a bit cheaper... especially when you know they use 60% recycled plastic to make these... it should be marketed at $36 instead and it would be totally worth the money, especially because the screen eventually gets beat up from normal ware and tare... I really don’t want to spend $90 every couple of months.
I would recommend this to a friend - Cons mentioned:Face recognition, Sound quality
I cannot hear
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My phone case only had the one sticker that was covering the front camera, that was causing the same face recognition issues just like others on here. But it seems like after I removed the sticker, that I cannot hear conversations as well as before. It’s at the point that I need to wear ear buds when taking important calls. And yes I have the phone turned up all the way.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey Brad,
Hmm, it's odd to hear you're having some audio issues. We suggest re-installing your device into the case, paying close attention to the alignment of the LifeProof and phone. If you should have further issues, please call our representatives at 1-888-533-0735.
Best,
LifeProof Customer Service Team
- Pros mentioned:Protection
Don't always trust bad reviews..
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I specifically made this account to write this review. After reading through all of negative comments I was skeptical about buying this case. But today I decided to head to Bestbuy and pick one up. Im not sure if others weren't installing correctly or just had defective products. But out the box this case was flawless. After doing my own inspection and cleaning. I did a water test. Passed. Put the phone in and ZERO problems with Face ID. It works just as if there is no case on. The little dots on the case everyone talks about. I don't notice it. With that being said, I'm glad I took my chance even after reading the bad reviews. I love that my phone now has 360 protection from everything. If you're on the fence about it like I was because of the reviews. Id say go for it.
I would recommend this to a friend - Cons mentioned:Face id
Not worth the price tag.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality of the built is good feels strong. But the face ID. Really kills the case, ive tried everything they recommend to do clean this do that jump 5 times blah blah. And nothing. You would think with all their engineers they would gotten it right or even try to go back to the drawing board and fix it. Only reason i went with this case. Seems like the only one the protects the back cameras. COME ON LIFEPROOF YOU GOT TO FIX THIS. ITS $100 WERE DROPPING FOR THE CASE
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Chris,
Your discouragement is totally understandable, and we are truly sorry that you've been having such struggles with the Face ID functionality of your iPhone 12 Pro Max while it's been covered by the LifeProof FRĒ.
We absolutely want to do what it takes to make things right by you, so please feel welcome to ping us over on our official website and we'll get right on the case!
https://www.lifeproof.com/en-us/contact-us
Kindly,
LifeProof Customer Service Team
Poor build quality....
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have used the Lifeproof Fre for years on all my iPhones, and have always found the cases to be simple to use and reliable. I use them when I go on snorkeling trips so it is important to have a case that is watertight. Unfortunately, the Fre for the 12 pro max has not performed like my previous cases. The rubber gasket keeps coming off, which is incredibly annoying. And no matter how many times I try to put it on my phone, it does not seal correctly. I found that out the hard way this week on a snorkeling excursion in Aruba :-( Upon looking at it more closely, I am seeing that there are several places where the plastic appears uneven, causing gaps between the two pieces when the case is on. Im so disappointed. What happened to Lifeproof? Their cases used to be so reliable. For an $80 case, I expect much better.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear that your current FRĒ case isn't living up to your expectations! That's certainly unusual, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so feel free to call us at 1-888-533-0735, and we can get you a replacement case.
Best,
LifeProof Customer Service Team
Needs to be like the older models
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed. Thought this would be like my xs max. The small wheel you have to turn silent mode on and off is a huge inconvenience compared to the switch you would have with the old one. And I can already tell the cover for my charging is going to rip off eventually and also an inconvenience compared to the simple swivel style.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about your disappointment with your FRĒ case! We greatly appreciate your feedback about the port door and mute dial, and we'll be sure to let our design team know about your experience. If you do run into any issues with your case, we have a great warranty, and we'd be happy to get you taken care of. Simply give us a call at 1-888-533-0735, and we can get your claim started.
Best,
LifeProof Customer Service Team
- Cons mentioned:Face id
FACE ID DOES NOT WORK! DO NOT BUY!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Face ID does not work. Not going to remove two dots because at almost $100, I shouldn't have to. Sigh. They seemed to have fixed the audio issues back from the iPhone 7 days, but now, eck. Won't be buying another Lifeproof case. Honestly, just purchased this because the Catalyst case wasn't the full-body. Regretting it now.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're bummed to hear that you're having troubles using FaceID in your FRĒ case! We are happy to walk you through some steps to modify your case that should resolve this issue.
Step 1: Open your case and remove your device.
Step 2: Lay the front of the case down on a flat hard surface with the screen protector surface facing down (the Silence Switch will be on your right).
Step 3: Centered near the top of the inside of the screen protector, you’ll see two small clear stickers. Using your fingernail, remove the sticker on the right (leave the left sticker in place).
Step 4: You may need to use some isopropol or rubbing alcohol and a Q-tip to remove glue residue left by the sticker you removed.
After doing that, your case should be good to go! If that doesn't help, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team