Customer Ratings & Reviews
- Model:
- 77-82137
- SKU:
- 6439401
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers admire the FRĒ Series case's high level of protection and water resistance, frequently praising its quality and ease of use. However, some users experienced issues with Face ID functionality and a few reported concerns about the case's price and fit. The case's design is also a point of discussion, with some finding it sleek and others noting bulk.
This summary was generated by AI based on customer reviews.
Muffled sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case prevented the camera from recording sound on videos (soft and muffled). I had to tear the foam patch out of the inside of the case to be able to record. Similar issue in "selfie" mode. Phone call voice volume is fine. I was frustrated to have to ruin the waterproof feature of the case to use the cameras on the phone. The case does seem to protect against drop damage.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about your frustration with your FRĒ cases! Sometimes if you don't have that case installed just right, it can lead to some audio issues like you're experiencing. When you're putting your phone into that case, we recommend sliding your phone in speaker-end first, as that will help with proper alignment of the speakers and microphones. If you continue having issues, please don't hesitate to reach out to our Customer Service Team at 1-888-533-0735 or though the link below.
Contact us: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
How the mighty have fallen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this case for the my iPhone 12 since I work outside and the previous lifeproof case for my Samsung 4 and then my iPhone 6s were awesome. I am not impressed with this current case. The top poofs out from the screen so much that every time I text something I am forcing the top down to touch the screen before I can even begin to text. This takes me twice as long to text and search the internet and my fingers hurt from so much pressure. The screen cover needs to be cleaned after every use or I cannot see the phone screen underneath the case screen and the Face ID will not work. Will never get this brand again and will be searching for another case brand.
No, I would not recommend this to a friendNot working properly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case did not allow for face recognition to work after several uses.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear that you're having trouble using FaceID in your FRĒ case! The good news is, we're confident that a warranty replacement will fix this problem. Go ahead and give us a ring at 1-888-533-0735, and our helpful Customer Service Team would be more than happy to get your warranty claim started.
Best,
LifeProof Customer Service Team