Customer Ratings & Reviews
- Model:
- 77-82137
- SKU:
- 6439401
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers admire the FRĒ Series case's high level of protection and water resistance, frequently praising its quality and ease of use. However, some users experienced issues with Face ID functionality and a few reported concerns about the case's price and fit. The case's design is also a point of discussion, with some finding it sleek and others noting bulk.
This summary was generated by AI based on customer reviews.
Good case
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using life proof for years without any major issues. Great case but $$
I would recommend this to a friendFre'
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had one on my last Iphone for 6 years. It still looked new when I traded it in.
I would recommend this to a friendPhone case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great.! I love you guys. You so amazing.! My Pleasure to do business with you.!
I would recommend this to a friend- Cons mentioned:Face id
Does not work with face ID
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The face ID sensor does not work with this case. I got the first case and tried it and it did not work so I changed and got a second one with the same results. I contacted LifeProof customer support and they asked me to reset my face ID and set it up again to see if that fixes the problem but it did not help.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there, Sam!
We're bummed to hear that you're having troubles using FaceID in your FRĒ case! We are happy to walk you through some steps to modify your case that should resolve this issue.
Step 1: Open your case and remove your device
.
Step 2: Lay the front of the case down on a flat hard surface with the screen protector surface facing down (the Silence Switch will be on your right).
Step 3: Centered near the top of the inside of the screen protector, you’ll see two small clear stickers. Using your fingernail, remove the sticker on the right (leave the left sticker in place).
Step 4: You may need to use some isopropol or rubbing alcohol and a Q-tip to remove glue residue left by the sticker you removed.
After doing that, your case should be good to go! If that doesn't help, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality. Feels sturdy. Have dropped a couple times and nothing
I would recommend this to a friendPhone case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case for kids who tend to drop their phones!
I would recommend this to a friendiPhone case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good cover and the company replaces when damaged.
I would recommend this to a friendI miss the old school life proof
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t stand This case it’s hard to work with the clear protective piece on it and not the easiest case to deal with. When I took it off the whole gasket around it came out and I couldn’t get it back in. I would have returned the case but I left it in my glove compartment and forgot then had my car shipped across country and can’t get to it in time.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hello.
We're sorry to hear about your disappointment with your FRĒ case. We greatly appreciate your feedback, and we'll be sure to get it passed along to our design team. Keep in mind, that inner seal is designed to be removable for cleaning purposes. Having said that, it shouldn't be overly difficult to re-install. If you continue having issues once you get your case back, feel free to call us at 1-888-533-0735, and we'd be happy to explore your replacement case options.
Best,
LifeProof Customer Service Team
Protection
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this product before for my iPhone 10x and it works very well
I would recommend this to a friendnice case
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the case is just perfect. easy to install and everything works.
I would recommend this to a friendGreat case!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using lifeproof from the beginning with no broken phones!
I would recommend this to a friendphone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LifeProof - FRĒ Series for Apple® Phone® 12 - Black i love it
I would recommend this to a friend- Cons mentioned:Face id
No a fan
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Face ID doesn’t work well with it. And the flash is dim.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about your troubles with the FaceID feature on your device while using your FRĒ case! The good news is, we have some helpful tips for modifying your case to resolve this issue.
Step 1: Open your case and remove your device.
Step 2: Lay the front of the case down on a flat hard surface with the screen protector surface facing down (the Silence Switch will be on your right).
Step 3: Centered near the top of the inside of the screen protector, you’ll see two small clear stickers. Using your fingernail, remove the sticker on the right (leave the left sticker in place).
Step 4: You may need to use some isopropol or rubbing alcohol and a Q-tip to remove glue residue left by the sticker you removed.
If that doesn't help, please don't hesitate to reach out to our awesome Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
Life proof
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, gives you good dust free and dry protection!
I would recommend this to a friendiPhone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works really great reliant and resistant to everything
I would recommend this to a friendCase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Take a little to get use to but once you do it’s great
I would recommend this to a friend- Pros mentioned:Protection
Lifeproof=typeproof
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case itself is good for protecting the phone. The problem is with the plastic screen cover. It doesn’t fit snug to the glass and makes typing on the screen and every other function absolutely worthless! Do not buy
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .We totally get how important it is that you retain a clean interaction with your iPhone while it's covered for safekeeping, and we're sorry things haven't gone down how either of us expected with your current LifeProof FRĒ case. The good news is we're confident that a brand-new warranty replacement will smooth things out so you can enjoy maximum protection AND performance from here on out.
You can use the following link to set things in motion, or give us a call at 1-888-533-0735 and we'll be glad to help with that!
https://www.lifeproof.com/en-us/warranty-claim
Best,
LifeProof Customer Service Team
- Pros mentioned:Water resistance
Fre
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to protect my phone from water but quickly discovered the case would not allow consistent face recognition and then I was not able to use the touch screen at times due to the fact it did not fit snuggly on the surface of the phone.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're bummed to hear that you're having troubles using FaceID in your FRĒ case! We are happy to walk you through some steps to modify your case that should resolve this issue.
Step 1: Open your case and remove your device.
Step 2: Lay the front of the case down on a flat hard surface with the screen protector surface facing down (the Silence Switch will be on your right).
Step 3: Centered near the top of the inside of the screen protector, you’ll see two small clear stickers. Using your fingernail, remove the sticker on the right (leave the left sticker in place).
Step 4: You may need to use some isopropol or rubbing alcohol and a Q-tip to remove glue residue left by the sticker you removed.
After doing that, your case should be good to go! If that doesn't help, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
Wasn’t a right fit for me
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone case comes with a plastic film that goes on the screen of your phone. This film made using my phone very difficult as I had to double and triple tap my phone screen. The touch screen capability became poor. I had to return it.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi, Sam!
We're sorry to hear that you're having trouble using the screen of your phone with that FRĒ case on! Keep in mind, using additional screen protection alongside a FRĒ case can lead to issues like this. We're bummed to hear that you ended up returning your case, but we hope you choose to give LifeProof another shot in the future!
Best,
LifeProof Customer Service Team
Not as great as previous ones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has been great but now I am having issues. The camera looks super blurry cause of the protection for the camera has rubbing marks from me pulling it out of my pocket.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Sorry to hear you're getting some wonky pics while using the LifeProof FRĒ. You should be able to clean that camera membrane with soap and warm water, but if those marks just won't give, feel free to set things in motion for a brand-new warranty replacement over on our official website and we'll be glad to help get one in the works!
https://www.lifeproof.com/en-us/warranty-claim
Best,
LifeProof Customer Service Team