Customer Ratings & Reviews
- Model:
- 77-57191
- SKU:
- 6027821
Rating by feature
- Value
Rating 3.6 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the Next Case's protection, slim design, and ease of use. Many appreciate its lightweight and form-fitting nature, making it comfortable to hold and use. However, some customers expressed concerns about the case's durability and water resistance. A few also commented on the price point.
This summary was generated by AI based on customer reviews.
iPhone 8 life proof
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great slim and everything you want for a case.
I would recommend this to a friendLove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is great!.................................
I would recommend this to a friendnext case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good heavy duty case to protect your phone durable
I would recommend this to a friendPoor quality - falls apart quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Protective case, very nice BUT rubber-like outer surround detaches over time compromising look and protection. Unacceptable for a $80 case. Had to replace it for my Teen after 90 days. Bought a Tech21 - no issues now. Would not buy again for even 1/3 the price.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there Lawman,
We're genuinely sorry to hear that the rubber on this NËXT series started to look a little worse for wear! Our cases are not necessarily designed to be indestructible so much as they are intended to absorb the brunt of any impacts that would otherwise jeopardize your device. As long as the phone is safe, that's still a win in our books!
Had you contacted us, we would have been more than happy to send you a warranty replacement, but we also certainly understand your decision to go in a different direction. We sincerely hope that this experience does not turn you away from LifeProof forever, and if you have any additional questions, please feel welcome to call our friendly representatives at 1-888-533-0735. They're always glad to provide assistance!
Sincerely,
LifeProof Customer Service Team
- Pros mentioned:Protection
Rubber Strip Around Edge Came Off - TWICE
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would pass on this one. The item is slim enough and appears to offer good protection but, the rubber stripping came off on the original AND the replacement.
No, I would not recommend this to a friend Not a fan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although this case is sturdy and would protect well, I do not the the design over the mute button. Always turning to mute if bumped. Missed many calls because of this. Will return.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Dear Cathy,
We apologize that the mute switch on this NËXT series is feeling a little sensitive! This is certainly strange, but can sometimes happen due to misalignment. If you still have the case around, please feel welcome to call our LifeProof experts at 1-888-533-0735, and they'll be happy to provide some troubleshooting tips. You'll be back on track to smooth device security in no time at all!
Cheers,
LifeProof Customer Service Team
- Cons mentioned:Case quality
Case is junk.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst lifeproof case ever. It will not snap close completely and hasn’t from day one. Do not waste your money.
No, I would not recommend this to a friend Great case except for one thing...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This switch to turn the ringer on and off did not work. It seemed like the piece of the case that was meant to flip the switch on the phone was too short.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Dear BarefootMomof2,
We apologize that the switch on the NËXT was having trouble reaching your mute ringer! This can occasionally happen if the case is misaligned at all, but not to worry - we have a quick fix! To start, we would recommend removing the unit and re-installing it on your phone. Insert the device top-left corner first so that you can make sure the mute switch is perfectly aligned before focusing on the rest of the edges. If you continue to experience issues, our friendly representatives will gladly set you up with a warranty replacement, so please feel welcome to give them a quick call at 1-888-533-0735. They'll always do what they can to help out!
Sincerely,
LifeProof Customer Service Team
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case is great because it is a life proof but the color part eventually stretches out and you have to do a warranty replacement.
No, I would not recommend this to a friendYou can’t use speaker phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this case because it wasn’t as bulky as the others and I liked the fact you could see the back of the phone. However, the case covers up the speakers so if you try to talk on speaker phone, the other person cannot hear you (or they say it’s muffled). I’ve tested other cases to make sure it wasn’t my phone, and unfortunately I will be returning; I need my speaker phone.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi SnillocA,
We're sorry to see that this NËXT case makes using your speakerphone seem impossible! Our mission, which we choose to accept, is to restore your faith in LifeProof for good. Our secret-agent representatives know some smooth troubleshooting techniques that should clear up those audio issues. Just give them a ring at 1-888-533-0735, and they'll crack the code in seconds!
Cheers,
LifeProof Customer Service Team
Did not fit iPhone 8 well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this case as a present for my dad, who got an iPhone 8 for his birthday. The case says specifically it is compatible with the iPhone 8 but when I put it on, the switch on the case that is supposed to control the mute switch on the phone would not work properly. He ended up returning this case.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Chris,
We're sorry to see that the NËXT case didn't end up working well for your dad, and that you felt returning the item was your best option! It sounds like there was a misalignment issue going on with the case, and had you contacted us, we would have loved to help by troubleshooting the issue. That being said, we certainly respect your decision to return the product, and we sincerely hope that this does not turn you away from LifeProof forever. If you have any future questions, please don't hesitate to call our wonderful representatives at 1-888-533-0735, and they'll be delighted to assist!
Sincerely,
LifeProof Customer Service Team
Broke after 2 weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this broke after 2 weeks and could not be returned
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi mahoney45,
Yikes! We're so sorry to see that this NËXT series broke after only a short time in the line of duty! Our LifeProof troops are standing at attention, ready to reinstate that unit with a brand-new warranty replacement. Please feel free to call them up at 1-888-533-0735, and they'll process a claim with ease and haste. You'll have a tough new case in your hands before you know it!
Best,
LifeProof Customer Service Team
Bad case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this case a few months back and just a few weeks ago the rubber started to peel right off. Then 3 days later i was holding it and the case itself just came right apart. & my phone has not been dropped once so its the case. So much for ot being lifeproof.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Taylor,
Yikes! This certainly does not sound like the awesome LifeProof experience that we usually see from the NËXT series! We're sorry to hear that this unit fell apart in such a bizarre fashion, and our representatives would love to rectify this situation with a warranty replacement. Please feel free to give them a call at 1-888-533-0735, and they'll set up a claim with ease and haste!
Best,
LifeProof Customer Service Team
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The rubber around the edges of the case started peeling off 2 months after I got it. It cost 5.99 to ship the case back to life proof to see if they will warranty it. This case is junk and life proof warranty is a joke.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey Okaloosa,
We're sorry to hear that the rubber on this NËXT series started to peel away! Understanding your grievances towards the cost associated with our warranty program, we would only point out that this is a nominal fee to help you get back on the path of protection. Although we are more than happy to take on the responsibility of replacing the case itself, we do feel that paying the shipping cost is a modest investment to help maintain the security of your device. The fee is required for us to send out a brand-new LifeProof, and we only ask for cases back in order to do research so that we can improve customer experience going forward. If you have any additional questions, please feel welcome to call our friendly representatives at 1-888-533-0735, and they'll be glad to further assist you!
Sincerely,
LifeProof Customer Service Team
Not a good Lifeproof case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with on/off lever! It does not work! I have taken apart and reinserted phone and always leaves phone button and stuck in off position! Going to get a different model! 1st Lifeproof model I don't like!
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey David,
We're truly sorry that you're not falling totally in love with the NËXT series! Our LifeProof Lifeguards are ready to dive in for the rescue with some alignment troubleshooting tricks that should get you back to a perfect fit. Please don't hesitate to blow the whistle and call them at 1-888-533-0735, and they'll be happy to help!
Feel free to also check out the installation video we made for this case (link below). This should offer a few tips if you feel like tackling the case application on your own!
https://www.youtube.com/watch?v=dGlymtJzXmY&feature=youtu.be
Best,
LifeProof Customer Service Team
The rubber/plastic trim comes loose and hangs off
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used to love LifeProof. Have bought one for every phone in our house for over a decade. Quality has gone down. I no longer buy their products.
No, I would not recommend this to a friendHad to Returned it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even though it does look better than the Oteerbox clear one, at the end it was the same, turned yellow with scratches quicker than expected.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi SunriseMan,
Yikes! We're so bummed to see that this NËXT series was dealing with some cosmetic casualties, and that you felt returning the item would be your best move! Had you contacted our friendly representatives, they would have been more than happy to send you a warranty replacement. As it is, we sincerely hope that this experience does not turn you away from LifeProof for good! If you have any other questions going forward, please don't hesitate to give us a call at 1-888-533-0735, and we'll always do what we can to help out!
Cheers,
LifeProof Customer Service Team
horrible case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is very poorly designed and does not clip together all the way. definitely avoid and go for the nuud.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey tyger,
Sorry to hear that your interaction with the NËXT series was so disheartening! It is bizarre that the unit wouldn't completely latch together, since typically it closes securely around the device. While it sounds like you've found happiness with the NÜÜD case, if you'd like to give the NËXT another try, please feel free to call our awesome representatives at 1-888-533-0735. They'll hook you up with a warranty replacement and make sure that going forward, you receive the LifeProof protection that you love!
Cheers,
LifeProof Customer Service Team
Doesn’t really protect your phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t protect your phone. Allows dirt and other materials between it and your phone
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there,
Sorry to hear that your iPhone is being attacked by dirt and debris, even while under the watch of the NËXT series! This is certainly strange, since that case is specifically designed to provide superior protection from dirt, snow, and any intense drops. Please feel welcome to call our LifeProof investigators at 1-888-533-0735, and they'll be more than happy to launch an investigation. We'll make sure that going forward, nothing gets between that case and your iPhone!
Sincerely,
LifeProof Customer Service Team
- Cons mentioned:Price
Too much for money for nothing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please don't waste your time. I bought this case hearing from a lot of people that it was drop proof and somewhat liquid proof.... Only to find that was not the case. First being that it was $70 I assumed it also came along with a screen protector- which it didn't (even after a rep told me it did). After putting the case on my brand new iphone 7 for a total of 3 days, it slipped off a chair in my kitchen and completely shattered!!! I called the manufacture assuming they would process a claim for damages but unfortunately they do not, claiming they do not own rights to the phone. Not sure what rights have to do with issuing out the funds to replace my screen- that was certified to be protected under your product- however DO NOT WASTE YOUR TIME ORR ENERGY PURCHASING THIS CASE. TOTAL FALSE ADVERTISMENT!!!!
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there biomedstudent,
We're truly sorry to hear that your iPhone suffered from a fatal fall while within this NËXT series. We test our cases extensively to ensure that they provide the best device protection possible, but unfortunately, every drop is subject to a number of different variables, some of which are beyond our control, and we cannot guarantee that absolutely all exposure to danger is eliminated through the use of our products. While our warranty does not extend to electronic devices, we would still love to set you up with a new LifeProof in the event that your current case was also jeopardized during the incident. Please feel welcome to call our friendly representatives at 1-888-533-0735, and they'll be glad to set this up right away!
Sincerely,
LifeProof Customer Service Team