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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 539 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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79%would recommend to a friend

Customers are saying

Customers are impressed with the Next Case's protective qualities and slim design. Many appreciate the case's snug fit and ease of use, along with its lightweight feel and improved grip. However, some customers expressed concerns about the case's durability and higher price point. A few also mentioned that the bulkiness was a concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 539 reviews
  • Rated 5 out of 5 stars

    LifeProof Way to Go.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had an issue. Love the brand. Lifetime warranty. Totally worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife is a notorious phone dropper and we have went with other cases in the past and none were very good on protection. This one finally did the trick and I am no longer as concerned about this $1000 iPhone breaking if it falls from her purse.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 3 out of 5 stars

    Decent case

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the LifeProof brand itself and it did protect my phone very well. The only reason I gave it three stars is that the side button was very hard to press and sometimes would stick. It wasn’t the end of the world and protected my phone so overall a good case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Elegant and protective case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Elegant and protective case. I bought this case for my wife and she loves it she’s very clumsy drop the phone multiple times not even a scratch that was the the phone is water Resistant she always feel safe with the life proof case on her phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good but shows fingerprint

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strong case. Shows fingerprints tho. Hard to keep clean of them. Lightweight.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great pricey case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality brand name. Just a little bigger overall happy with the purchase

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great, Overall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the case alot overall, but have a few gripes about the wear. The Plexi almost immediately discolors in the bottom center(something I initially thought was skin oils but after a thorough cleaning the warping is still present) which shows up as a rainbow type effect(picture oil in a puddle). I'm going to have this one returned just in case it's a manufacturing error.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Life proof is what I will always get. Great cases and great coustmer service

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used many cases but this one is the best! I needed something to protect my investment and this one is great! Easy to install and well worth the cost! I have dropped my phone a few times and this case did a great job in protecting it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the iPhone X and accessories, and couldn’t be happier with them.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    iPhone X Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Look really great on the phone. But It cover some of the speaker making it hard for people to hear me clear.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Mrsmissy,

      Our apologies that the NËXT case is causing some audio issues on your phone calls! This definitely is not typical of the product, and we might recommend reinstalling the case using the application video (link below). Make sure to double check all ports to make sure they are clear of dirt and debris. If people are still having trouble hearing you, please feel welcome to call our knowledgeable representatives at 1-888-533-0735. They'll gladly run through some troubleshooting tricks and find a solution!

      https://www.youtube.com/watch?v=dGlymtJzXmY&feature=youtu.be

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Rated 5 out of 5 stars

    Excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lifeproof does it again with another excellent case. I highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dropped already a couple times it’s protecting the phone good so far

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case and customer service

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case keeps the sleekness of the iPhone and provides plenty of protection. Part of the rubber bumper did start to separate from case after heavy use. Life proof didn’t hesitate to send a new replacement.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Good Protection, Cosmetically Has Issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LifeProof cases definitely protect your phone which is good, however cosmetically we have had the rubber gaskets come unglued causing replacement. This case was a replacement we had to buy since BestBuy mobile closed their doors and BestBuy wasn't able to warranty without receipt. Bummer.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey there jadyx,

      We so apologize that the rubber border on this NËXT series was just a little too relaxed! Please keep in mind that our friendly representatives are always happy to replace any damaged products under our warranty to keep your protection at peak levels for as long as possible. Please feel free to give them a call at 1-888-533-0735, and they'll be able to get a warranty claim started in a matter of minutes!

      Best,
      LifeProof Customer Service Team lifeproof

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    New case style is simple yet effective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I normally get the Lifeproof NUUD case for all of my phones, but the store was out and I figured I would try the new case. I have had no problems out of the new design and it doesn’t hinder any access to the features of my IphoneX.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mediocre

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really impressed with the quality of this case . It is not as durable as the other Lifeproof cases.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Dear Dani,

      Our deepest apologies that the iPhone X NËXT isn't meeting your LifeProof expectations! We would love to grab more details to see if we can provide any assistance, so please feel welcome to call our amazing representatives at 1-888-533-0735. They'll go to great feats to help you find the case of your dreams!

      Regards,
      LifeProof Customer Service Team lifeproof

  • Rated 5 out of 5 stars

    Nice case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves this case. Makes the iPhone X look and feel great!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Light Weight Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is great because it does not weight a ton but still gives protection. I've already dropped the phone twice without issues. Finally Lifeproof made a handy tool that helps open the case without casing you to break a nail.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good case for iPhone Xs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good reliable case, have always bought Life Proof cases in the past. The only disappointment regarding this case, is the bottom of the case which has a small slip cover where you place your charger wire seems very flimsy and eventually I sense will rip off. In the past Life Proof cases didn’t have this kind of charger access cover.

    I would recommend this to a friend
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