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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 90 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the case for its protective capabilities, water resistance, and snug fit. However, some customers have expressed concerns about the case quality, mentioning issues such as scratches and the case not holding together after drops, as well as difficulties with the buttons.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 90 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    phone case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After damaging my phone so many times I switched to a lifeproof case and it was on clearance!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    A very sturdy protector for the phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very sturdy and I am satisfied on this product. i am comfortable of using it. I feel that my phone is safe because of the texture of this casing.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good but not dust proof!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case holds up to what it states. Dropped it a couple of times and its' held up. My only complaint is that dust still moves up through the charging port area and there isn't a slot available to use the adapter cable that lifeproof sells.

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey, Izzy!

      We're sorry to hear about your disappointment with your NËXT case! It's definitely odd to hear that dust has been getting into your charging port, as that case is designed to keep debris out of your ports. Go ahead and reach out to our helpful Customer Service Team through the link below, and we'd be happy to get you helped out.

      Contact us: https://www.lifeproof.com/en-us/support

      Best,
      LifeProof Customer Service Team Lifeproof

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect case for pretecting my phone while taking pictures in the pool, also for protection from little hands that drop.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Worth the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LifeProof cases are the best. It fits snugly without the bulk of some other brands. The lifetime warranty makes this purchase well worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance

    Rated 3 out of 5 stars

    Would really call it life proof

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all there is nothing to protect your screen from scratches and second the camera fits very shallow and would not protect your camera screen but does keep water and dust out of a water dust resistant phone

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there!

      We're sorry to hear about your disappointment with your NËXT case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. Rest assured, that case has been through extensive design testing to ensure it will provide your phone with the drop protection LifeProof is known for. Keep in mind, while that NËXT case can keep your phone safe from drops, dust, snow, and other debris, the case is not waterproof. If you run into any issues with your case, we have a great warranty, and we'd be more than happy to get you helped out here: https://www.lifeproof.com/en-us/contact-us

      Best,
      LifeProof Customer Service Team Lifeproof

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    best case ever

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love the case is amazing how it protect my phome and hard and resistance and that whatbu need my my phone

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for my new phone. Looks great too. Keeps dust and dirt from getting to the vulnerable parts of my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Well built, lightweight case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this for me new samsung. Have always used otterbox but have heard good things about the lifeproof cases.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Samsung S20+case

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really simple case. You can show off your phone color while still having full protection of it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    great case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this brand for my last 3 phones and it has protected all three. I highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit. Easy to put on. The buttons were a little stiff to use the first few times

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Protects my phone and adds volume so I can keep it in my hands.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good slim case and protects my new phone really good.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    A Plus

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic case. Pair it with good screen protection and you're all set.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Great but no.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great case but not everyone would like. It is quite big, more than normal but high protection among others.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there!

      We're sorry to hear that your case is a little big for your taste, but we're glad to hear that your phone has been well protected! We'll be sure to get your feedback passed up the ladder to our design team. In the meantime, if you end up running into any issues with your case, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.lifeproof.com/en-us/support

      Best,
      LifeProof Customer Service Team Lifeproof

  • Pros mentioned:
    Water resistance

    Rated 5 out of 5 stars

    great case

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great case for a good price, very resistant. And look good

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Cover

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protect all the parts of the phone and looks very good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does its job

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought this for my mom and her new phone. Nothing fancy and does the job.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Buttons

    Rated 1 out of 5 stars

    Horrible design

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case so far for fall protection, but moisture gets trapped in between the case and the phone. Not only does water get trapped but I have to take the case off and clean dirt out of it as well. Lastly the volume buttons are worn out and not working.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi, Matt!

      We're glad to hear that your phone has been well protected with your NËXT case, but we're bummed to hear about the troubles you're having with the buttons on your case. Keep in mind, we did not design NËXT to be a waterproof case. We'll be sure to pass your feedback up the ladder to our design team. In the meantime, feel free to reach out to our helpful Customer Service Team here: https://www.lifeproof.com/en-us/contact-us

      Best,
      LifeProof Customer Service Team Lifeproof

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