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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 270 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers express satisfaction with the NËXT Series MagSafe Hard Shell case's protective qualities, high-quality materials, and seamless MagSafe compatibility. Many appreciate the case's secure grip and snug fit, while some find the price point to be a drawback. A few users mention minor inconveniences with the charging port cover and the lack of a built-in screen protector. Overall, the positive feedback on protection and design outweighs the negative comments.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 270 reviews
  • Rated 5 out of 5 stars

    Definitely recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it due to it covering the ports and being dust proof without effecting sound quality!! Plus it has a cool effect when you turn on the flashlight and the case kinda lights up around the top right corner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, can use charging station and not have to access charging port.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Overpriced Not Durable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Barely after 2 months this product rubber edging has deteriorated. The lightning plug cover was the first to break off now the sleep button has been reduced to a pothole. When I replace this product it will not be with the same brand.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there!

      We're sorry to hear about the damage to your NËXT case! We appreciate your feedback, and we'll be sure to let our design team know about your troubles. The good news is, we do have a great warranty, so feel free to call us at 1-888-533-0735, and we can get you taken care of with a replacement case.

      Best,
      LifeProof Customer Service Team Lifeproof

  • Rated 1 out of 5 stars

    Way overpriced junk

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overpriced junk. Volume switch broke within the first few weeks and is unusable unless I take the case off every time to manually turn it on/off. This was a very expensive case and I’m really disappointed and of course I threw away the packaging already.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there!

      We're sorry to hear about the damage to your NËXT case! It's very odd to hear that your mute dial broke so rapidly, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case that should last longer. Give us a call at 1-888-533-0735, and we can get your claim started.

      Best,
      LifeProof Customer Service Team Lifeproof

  • Pros mentioned:
    Case quality, Protection

    Rated 4 out of 5 stars

    Good case

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good case in my opinion. I drop my phone a lot and it seems to be holding up so far. It’s been 6 months. The only thing that I take a star away for is access to the side buttons (volume and power) can be difficult.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Great Case!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very premium feeling case and it does match the price point. I've had previous lifeproof cases and this one doesn't have a screen protector but the old form factor use to create air bubbles so I'm not really too worried about as the iphone 13 pro max is a "supposedly" durable phone but time will tell. I ordered a different case that I used when I got my phone for a few days but it just didn't feel well even though it was around the same pricepoint. The other reviews say it'll scratch but as with any case, defects will always show, regardless if it's clear or not. What really matters is the dust protection and 360 coverage. The speaker ports are protected by mesh and do not hinder the speakers performance. The back is a bit slippery but the sides have a rubberized bumper that gives a good grip point. Buttons are a little tough but they are definitely protected well. What's a bonus is that the charge port protector looks like it can be replaced in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Love this Lifeproof Next Case!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy case that does an amazing job protecting my phone! Lifeproof has designed an impressive case that looks great and protects my iPhone better than most cases I’ve ever used. What’s great is the minimal design and material. The case is not bulky and does not interfere with me using my phone and slips easily into my pocket. This Next case is like an insurance plan for your iPhone. Best case on the market, in my opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe, Protection

    Rated 5 out of 5 stars

    Must buy!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite phone case it has the mag safe and it protects extremely well!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Durable!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE this case! It has been dropped a countless number of times and my phone remains in tact. The case is a little beat up, but my phone is without a scratch.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Great case with a hefty price tag

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried a few different cases for my IPhone 13 Pro Max that included the clear Apple case and Otterbox defender case and this one ended up being my favorite. The case provides great protection and still shows the color and look of the iPhone 13 without being bulky. I find the phone easy to handle with the side grip and the right seal around the screen and case doesn’t allow sand from the beach to get into the case like the Otterbox. The Apple clear case was too exposed on the bottom ports and very slippery. Price is a bit crazy nearing $100 but overall happy with the purchase and would recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe, Protection

    Rated 5 out of 5 stars

    Expensive but worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has become my favorite case for my iPhone 13 Pro Max. We take trips to the beach often so I wanted a case that protected the ports on my phone, and this case does just that. But when you don’t need the cover, you can easily remove it and put it back on when you need it. The MagSafe is a great addition for the wireless charging and the phone mount in my vehicle. Very expensive but it was worth the money to me.

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe, Protection

    Rated 4 out of 5 stars

    Solid Case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case solid protection. The first one we bought had a mfg defect and wouldn't fit the phone, it was weird. Anyway, returned it and the second one snapped right in and worked great. No issues with the magsafe connection. Overall I would recommend it. I see so many people walking around with cracked screens on their phones why would they not get something like this. Yeah, it is expensive but it is a lot less expensive than replacing a screen or walking around with a busted screen that is hard to read.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Life proof

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the case my phone hasn’t cracked and I would recommend getting this phone case

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Shiv patel

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is more rigid than my old one and I’m happy with this one because I drop my phone a lot just clumsy me

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Cover

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excelent product perfect fit for iphone 12 and 13 pro max

    I would recommend this to a friend
  • Pros mentioned:
    Case quality
    Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Expensive case, average function, worth it? meh…

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Build quality of this case is actually pretty nice, the mute switch is a tiny flip switch, which is difficult for people with thick fingers. The volume buttons on the side don’t feel great as you must exert some pressure to engage the switch, with an audible click. The lightning port has a dust cover which is again inconvenient for people with thick fingers. The plastic is a bit cloudy, which I attribute to being made of recycled plastics, I could be wrong. But to be honest you can’t really tell once it’s on your phone. I feel like the cost is extremely prohibitive for the value. It is expensive, perhaps due to the manufacturing process? If recycling is important to you then the extra price may be worth the purchase. I’m not sure how much of the product uses actual recycled plastic. Overall it’s ok, just expensive. I’m not sure I would buy it again.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there!

      We're sorry to hear about your disappointment with your NËXT case! We appreciate your feedback about the mute switch and port cover on your case, and we'll be sure to let our design team know about your experience. It is odd to hear that your buttons are giving you so many issues. The good news is, we have a great warranty, so feel free to call us at 1-888-533-0735, and we can get you a replacement case.

      Best,
      LifeProof Customer Service Team Lifeproof

  • Pros mentioned:
    Protection
    Best Buy Employee

    Rated 5 out of 5 stars

    He loves it

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for a freind and he loves it! Je works with heavy machinery and its helped him keep his ohone safe

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great work

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve dropped my phone on several occasions and the case has protected it from damage every single time.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    iPhone 13 Pro Max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case for my new iPhone that I recently purchased. I liked that it wasn’t clear all around and knew it wasn’t going to wear off the clear case like my other case to my old iPhone. The price was a bit of a price shocker but … my phone was a lot more, so, not a question about purchasing it.

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe, Protection

    Rated 5 out of 5 stars

    Good Buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I’ve dropped my phone a few times and it’s still new. I LOVE the MagSafe feature of the case, it makes it so much easier than trying ti find the charger and the flexibility of being able to use the other MagSafe accessories is a BIG BONUS. I liked it so much my sis tee bought the same case!

    I would recommend this to a friend
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