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LifeProof - NËXT Case for Samsung Galaxy Note9 - Black Crystal-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 86 reviews

83%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 86 Reviews
  • Rating: 5 out of 5 stars

    So Awesome

    Posted
    BestBuyaHolic
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    So why spend over a $1000 for a pretty phone just to cover it up with a case that you'll never see it? I love this case because I can show off my phone and have it protected at the same time. It's not real big and bulky like most of the others it's very slim and has rubber all the way around it so that it makes it easy to hang on to I've never dropped my phone once since I've had this case. And the silicone gaskets inside the backing allow your phone to fit snugly and keeps it virtually dust free underneath. I bought a belt/holster to wear ... I measured my phone exactly with the case on my phone...length width and thickness and it slides right in. Love it.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not scratch proof + other issues

    Posted
    Def1988
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Before I place my brand new Samsung Note 9 inside of this case, I use the included micro fiber cloth to wipe the dust off of it and it caused several fine scratches all over the back of the case. This case was supposed to be scratch proof. This & The fact that it is a little hard to pull out the S pen due to the ports being a little too recessed makes this case a no go for me. The case looks good and it actually feels good in hand, but for the price ($79.99 + tax) I expected better quality.

    No, I would not recommend this to a friend

    • Brand response

      LifeProof Support Team

      Hey Def1988,

      We're sorry to see that your experience with this NËXT series didn't end up having the happy ending that you expected! It is pretty rare that the microfiber cloth will cause scratches, and our friendly representatives would have loved to set you up with a warranty. As it is, we also certainly understand your decision to head in a different direction based on preferences. If you have any future LifeProof questions or comments, please feel welcome to reach out to us at 1-888-533-0735. We'll always do what we can to help out!

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Rating: 4 out of 5 stars

    Great protection

    Posted
    Busybee34

    I quite like this case. The second day of having my phone, I dropped it face down on the driveway and it incurred no damage. I had also installed a domeglass screen protector. This case looks nice and the port covers do not bother me. The only negatives I have are that it's a bit wide and the buttons are thin and hard to press. Maybe they have to be broken in some. Overall it's a good case. I had a coupon and some rewards to use so I don't know if I would pay the current price without any discount.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    It Gives Life

    Posted
    JBravo
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love Lifeproof cases. I travel for a living, often to 4-5 states a week and I am always training for marathons. I have to keep my phone on me for safety reasons since I am often in strange places. For years my phones were dying within 3 months of purchase and I believe it was because how hard I am on them. A Best Buy representative recommended a LifeCase and since using it, my phones now last until I decide to upgrade. I believe in this product!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not as good as the full cover cases

    Posted
    Wiegehts
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It is true that it is not so bulky as the otter case but I had that it has no screen protector, at this price to have to add one for almost as much as the case makes it very costly and it always seems to land on his face, the screen protector broke twice already. why to much money fore not very little convinced in insurance. I miss my Water proof FRE. Why did the not make one for this Phone

    No, I would not recommend this to a friend

    • Brand response

      LifeProof Support Team

      Hey Wiegehts,

      We sincerely apologize that you're feeling so disappointed in the screenless style of the NËXT series, which has left you missing the FRĒ! We predicted that any sort of integrated shield could increase the risk of touch sensitivity issues, which is not the seamless experience that we want for our cases. Rather, the NËXT is specifically designed to allow for complete access with the infinity display, while also protecting your Galaxy Note 9 from dirt, snow, and intense drops. We completely understand that switching to a different case design can take some time to adjust, but we're confident that over time, the NËXT should grow on you! If you have any other questions going forward, please feel welcome to contact our reliable representatives at 1-888-533-0735, and they'll always dive in to help out!

      Regards,
      LifeProof Customer Service Team Lifeproof

  • Rating: 5 out of 5 stars

    Very good fit on my Note 9

    Posted
    Case
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The case fits the Note 9 perfectly. It does make access to the charging port and stylus a little more difficult, but I expect that all cases do that. The challenge is to find a screen protector that is not impacted by the close fit of the case. I scrapped my glass protector because it was bowed by the case. Next try is a film protector.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Slim but wide

    Posted
    Peppamynt
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    First time trying a slim clear case. I didn't want to sacrifice protection, which is why I went with Lifeproof. It's slim but wide. Wider than expected and almost makes it to wide for most of my car/motorcycle mounts I own. Love how light and slim it is but couldn't give it a 5th star because of the extra width

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Junk ZERO STARS

    Posted
    Chris1776
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    One drop from a seated position and the front screen was damaged. The back is easy scratched and the rubber sides push in sort of click like it doesn't fit properly. Save yourself the money and get the otterbox cases. Life proof has a better warranty but you will definitely be using it and that's a lengthy process.

    No, I would not recommend this to a friend

    • Brand response

      LifeProof Support Team

      Hi Chris1776,

      We're sorry to hear that this NËXT series seemed to be compromised, and as a result, had trouble working properly. It is definitely odd that the case didn't seem to fit your device correctly, and if you'd like to give this another shot, please feel welcome to call our friendly representatives at 1-888-533-0735. They'll be more than happy to set up a warranty claim for you so that you can enjoy the epic protection that you've been hoping for!

      Sincerely,
      LifeProof Customer Service Team Lifeproof

  • Rating: 5 out of 5 stars

    Goof proof

    Posted
    Fatchick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I love these cases. I've been using them for years. Used them on my iPhones and now on my Galaxy. They work great. Easy on and off so you can clean your phone when it needs it. Protects the glass from cracking. Works with my Zagg screen protector. It does make the phone a little bit wider than normal, but nothing ridiculous. I highly recommend these cases.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good Case

    Posted
    Kadawi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is a solid case that does not add too much size to an already large phone. It is comfortable in the hand and easy to hold onto. There is no screen protection, so you will need to purchase that separately. The ports are covered. The only downside to the cover is that someone with large fingers may have an issue getting the pen out.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not worth it.

    Posted
    Mark
    • My Best Buy® Elite Plus MemberElite Plus Member

    You used to get a lot more from a life proof case. This isn't water proof or scratch proof. Got this the day before a trip and by the time I landed in my destination I already had scratches on the front glass. Lifeproof used to protect the screen this one doesn't I will be taking it back.

    No, I would not recommend this to a friend

    • Brand response

      LifeProof Support Team

      Hey Mark,

      We're genuinely sorry to hear that the screen of your Galaxy Note 9 retained a few scratches while under the vigilant protection of the NËXT series. While we test our products extensively to ensure that they provide the best device protection possible, unfortunately, every dangerous situation involves a number of different dynamics and variables, some of which are simply beyond our control. In the end, we are unable to guarantee that absolutely all exposure to risk is eliminated through the use of our products.

      We completely respect your decision to head in a different direction, and we're bummed to see you go. We sincerely hope that this experience does not turn you away from LifeProof for good, and if you have any additional questions, please feel welcome to give our friendly representatives a call at 1-888-533-0735. They'll always do what they can to help out!

      Sincerely,
      LifeProof Customer Service Team Lifeproof

  • Rating: 4 out of 5 stars

    Seems to be a decent case

    Posted
    Shazam1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had an S5 and a lifeproof case. My old case I could submerge fully under water. I can NOT with this case. I wish it was a water proof case. I have already dropped my phone a couple times on accident and it's in perfect condition because of this case. Since there wasn't a waterproof case I would buy this again.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Does the job

    Posted
    RJ2012
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The case 9s good and sturdy. The only issue I have with it is the dirt that still gets inside the case. Its suppose to be dust and dirt free but somehow that didnt happen. Other than that flaw the case does the job on protecting your phone from falls and scratches.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Life proof to the rescue

    Posted
    LBOOGIE
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My otterbox wasn't sufficient in keeping the corner of my Note 9 protected where the pen goes. So now this wonderful product has a cover to keep my pen from coming out if dropped and protects that corner of my screen 100x better than the otterbox ever did. Love this case!!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Case for Samsung Galaxy Note 9

    Posted
    ScoobyDoo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought the Case December 2018 and I just had to have it replaced because the rubber seal on the back came off. Pretty disappointed considering how expensive it is. They did an exchange for a new one no questions asked.

    No, I would not recommend this to a friend

    • Brand response

      LifeProof Support Team

      Hey, ScoobyDoo.

      We're sorry to hear that your case was damaged. While our cases are tough, they aren't entirely indestructible. That being said, we're always more than happy to get damaged cases replaced. If you ever have any other case issues in the future, give us a call at 1-888-533-0735, and we can help out.

      Best,
      LifeProof Customer Service Team Lifeproof

  • Rating: 4 out of 5 stars

    Great case for rugged lifestyles

    Posted
    Bradley
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The case does not add any thickness to the phone but does add some with the buttons are nice and clicky and the case is easy to take on and off very good at keeping dust out even though it's a little annoying to pull the S Pen out

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Better than expected

    Posted
    MellieMel
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I wasn't sure about this case based on the reviews from others, but I decided to give it a shot. It doesn't add bulk like the Defender and it still provides protection. It's a fancier Otterbox Symmetry.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not Mom Lifeproof

    Posted
    MommaG4
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Disappointed. There's a few cracks in the corners. Has not held up as well as previous otter boxes. Has been dropped a few times, but from small heights- 3 ft. or less. has kept liquids and dust out so that's a plus.

    No, I would not recommend this to a friend

    • Brand response

      LifeProof Support Team

      Hey there MommaG4,

      We apologize that you're feeling so disappointed in this NËXT series! While that case isn't necessarily waterproof, we're glad to hear that it has still protected your Note 9 from liquids, not to mention drops and dust! Our handy representatives would love to fill in the cracks by sending you a warranty replacement, so please don't hesitate to call them up at 1-888-533-0735. You'll be enjoying epic protection again before you know it!

      Best,
      LifeProof Customer Service Team Lifeproof

  • Rating: 3 out of 5 stars

    Works okay gets the job done

    Posted
    Dgriffitt95
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Not to impressed with this case as I was the others I purchased, only because this one was almost one hundred dollars and it's not even really life proof. Dont waste your money get an otterbox

    No, I would not recommend this to a friend

    • Brand response

      LifeProof Support Team

      We're sorry that you didn't like your NËXT case either, Dgriffitt95! If there is a specific reason that you're not liking this case, please call us at 1-888-533-0735, so we can get your feedback passed along.

      Best,
      LifeProof Customer Service Team Lifeproof

  • Rating: 5 out of 5 stars

    Nice case

    Posted
    Sandy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My only concern is that is doesn't come with a screen protector but I'm pretty sure the Note 9 is supposed to have a pretty unbreakable screen. Not like our old Lifeproof that encased the entire phone.

    I would recommend this to a friend