Customer Ratings & Reviews
- Model:
- 77-64177
- SKU:
- 6403292
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers praise the case for its protective capabilities, water resistance, and snug fit. However, some customers have expressed concerns about the case quality, mentioning issues such as scratches and the case not holding together after drops, as well as difficulties with the buttons.
This summary was generated by AI based on customer reviews.
Great case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love this case! It is simple but gets the job done
I would recommend this to a friendGreat
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heavy duty case but not too bulky. Kind of expensive.
I would recommend this to a friendCase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case but no front screen on it to protect the actual screen on phone HMO
I would recommend this to a friend- Cons mentioned:Case quality
Terrible design
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case is terrible. Ive dropped it a few times and the case isnt hilding together. Dont waste your money.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .We're sorry to hear your LifeProof NËXT case has fallen on some hard times. Although we certainly strive for durability, protection is always the top priority. As long as your S20+ 5G emerged from those few impacts unscathed, we'll still call it a win. But definitely hit us up for a brand-new warranty replacement, and we'll be glad to help get one in the works!
https://www.lifeproof.com/en-us/warranty-claim
Have a great day!
LifeProof Customer Service Team
Did not liked it.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case look good,but in the moment you put the case ,look like is wet in the back of the phone. No, I REALLY DID NOT LIKED IT...
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear that you weren't a fan of your NËXT case. We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/support
Best,
LifeProof Customer Service Team
Not as good as lifeproof used to be
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheaply made... no protection. Was very bulky on the phone. Returned to the store.
No, I would not recommend this to a friendDid not like case
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this case. It was hard to get on and off the phone and with the case on the buttons did not work. There is a door to protect the charging port which was hard to open and annoying.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there,
We're bummed to hear this NËXT case didn't work out for you. For future reference, new cases require a period of consistent use to 'break things in.' The buttons on your case may be stubborn at first, but they should warm up after a couple weeks.
We really hope this experience doesn't turn you away for good. In the meantime, if you have any further questions or concerns, please feel free to reach out on our LifeProof website, and we'd be happy to chat.
Sincerely,
lpcst
Not impressed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this first for my new S20. The phone is thin. This advertises thin but made my phone feel like holding a brick. I returned it the following day. The cost doesn't justify the means. $$$$
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Dteezer,
We're so sorry you're feeling as though the price of this NËXT case isn't quite in line with the value it adds to your overall phone experience. We designed this case with specific dimensions to maximize protection, but we understand that it's not for everyone. We really hope this experience doesn't turn you away for good. In the meantime, if you have any further questions or concerns, please feel free to ping us on our LifeProof website and we'd love to help!
Best, LifeProof Customer Service Team
Not waterproof and same price as the FRE
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish they would make the FRE for the s20. The FRE is the same price as the NEXT but with this case it is open with no screen protector.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Telly,
Thank you for the feedback! We really appreciate it. We'll let you know if we have anything in the works!
Best,
OtterBox Customer Service Team
Do Not Buy!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do Not Buy!! Case doesnt cover/protect the face of the glass. Dropped my phone and the glass broke. Case didnt absorb any damage.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hello Ronnie,
We're sorry to hear about the damage to your device while it was in a NËXT case. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-888-533-0735, and we can get your claim started.
Best,
LifeProof Customer Service Team