Customer Ratings & Reviews
- Model:
- EA8500
- |
- SKU:
- 5265041
Customer reviews
Rating 4.5 out of 5 stars with 1442 reviews
(1,442 customer reviews)to a friend
Customers are saying
Customers appreciate the AC2600 Dual-Band Wi-Fi Router's impressive range, ease of use, and strong signal, leading to positive feedback on performance and setup. Many found the router easy to install and use, resulting in reliable streaming and great coverage. However, some customers experienced connection issues and noted the router's relatively high price and larger-than-expected size. A few users also mentioned concerns about the firmware and occasional lag.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Nice Router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to upgrade from an old Netgear router. I have a gamer in the house and we have several gadgets that use WiFi....so far it works great. The only thing is I can't use my Google Chromecast any more. It won't recognize the WiFi. I read it will only work with the 2.4 band (router is a dual band one)...I tried that to no avail. I'm not all that tech savy so I gave up.
I would recommend this to a friendBrand response from Linksys Staff
Posted .Hi, MissB,
You got the right device to improve the performance of your network. We understand that one of your devices couldn’t find the 2.4GHz network and this could be affected by its distance from the router or other obstructions. Have you tried contacting Google to check if they bumped into this challenge? It may help if you’ll try relocating the ChromeCast to a TV near the router or changing the wireless channel of the network. Email us anytime at [email protected] with the results and indicate your phone number and the subject/link to this post for reference.
Regards,
Irish
Linksys Support
Rated 1 out of 5 stars
Returned it after one day use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Highly disappointed! I bought this to replace my Linksys E4200 which I have had for a few years and it has always worked fine but was intrigued by all the added features this newer more expensive model offered. Boy was I disappointed. Only had 2 issues but they to me were big ones. First one was the router rebooted on its own twice in the 24 hour period I had it and secondly only the phone app for the Linksys smart wifi actually works to allow you to make any changes to the device. If you try logging in on the pc web based version the log in doesn't work right and once you do manage to get logged in most of the features you select only get you a "waiting for page" to load message so I decided this was not the device for me and hooked back up my Linksys E4200 and returned this one to Best Buy.
No, I would not recommend this to a friendBrand response from Linksys Staff
Posted .Hi Stalker007,
We are sorry to hear about the challenge you had with Linksys EA8500. Please plug a PC to the modem to check the stability of the connection from your ISP. If everything works properly on the modem's end, we suggest that you upgrade the router's firmware.
We have a team to assist you should you need assistance with your Linksys router. Email us your contact details and the link to this review at [email protected] so that the team can get in touch with you.
Regards,
Linksys Support
www.linksys.com
- Pros mentioned:Performance
Rated 5 out of 5 stars
Does what it's supposed to
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using it for 6 months with no problems whatsoever.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Working as described
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thankfully thus far the router is performing up to par.
I would recommend this to a friend - Pros mentioned:Range
Rated 5 out of 5 stars
Excellent router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On line setup is fairly easy. Range is excellent!!
I would recommend this to a friend - Pros mentioned:Speed
Rated 1 out of 5 stars
Superfast Router when it WORKS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on BlackFriday for a great price. Fantastic router for the first week. . . easy setup, plenty of functionality, fast with decent App to control. After a week, router did NOT broadcast any signals without a reboot. Yesterday, it DIED. Linksys may consider Quality Control and test products before launch and yes, the Firmware was updated. I would NOT recommend and stay away from Linksys AC2600. Replaced w/ Netgear Nighthawk R7000; hopefully, with better success.
No, I would not recommend this to a friendBrand response from Linksys Staff
Posted .Hi, MikeD,
Our products are expected to function longer than a week. If you still have the router, please email us at [email protected] with your phone number and the link to this post. Our Escalation Engineers would be willing to look into this and our Customer Service team will assist you with the replacement process.
Regards,
Irish
Linksys Support
Rated 1 out of 5 stars
Difficult setup followed by Defective Unit Replace
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Should have read more reviews, without much effort you will start to see the number of defective units out there. The product required a technical support call to even install - and yes directions were followed exactly - there was an advanced setting that needed correction, then my next call to technical support ended with a firmware corruption, followed by a second firmware corruption 2 weeks later followed by multiple resets a week later etc - leading to the unit being deemed defective. Just be aware - this is one case where you might not get what you paid for because I expected more based on the price
No, I would not recommend this to a friendBrand response from Linksys Staff
Posted .Hi Jlond626,
Thank you for bringing this to our attention and we feel bad about what happened to your device. Were you able to get it replaced? We'd like to learn more about your experience and help you further. Please provide us your case number (if not available, provide us your phone number or email address instead) and send it to [email protected] with the link to this review for reference.
Regards,
Linksys Support
www.linksys.com
Rated 5 out of 5 stars
Great router for multi gaming / HD movie streaming
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This router is great , linksys customer service skills are awesome with helping walk through easy setup!! Highly recommend this product if you have multiple gamers and movie streamers in the household
I would recommend this to a friendRated 5 out of 5 stars
Excellent Router!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Router was rated #1 by Consumer Reports and I agree with their rating! I had the Router installed for a month now and it works fllaxlessly! Excellent item!
I would recommend this to a friendRated 1 out of 5 stars
Lemon right out of the box!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Painful setup, abysmal tech support that ultimately resulted in them telling me the router was defective out of the box. Very disappointed! This router would have been a $300 brick had I not taken it back to Best Buy within the 14 day time frame. Poor set up and overall a bad experience tying to get this thing to work. It never did. Returned it and got the Netgear Nighthawk AC-1900 7000 that was super easy to set up and has great range. Forget Linksys!
No, I would not recommend this to a friendBrand response from Linksys Product Expert
Posted .Hi swiftflyer
Thank you for letting us know about your feedback with the Linksys EA8500. We regret to hear about your recent experience with the device and the support team. We would want to make things right and win you back. We understand that you have returned the unit, but in case you change your mind and decide to use another Linksys again, we would be glad to help you out. You can email us anytime at [email protected].
Regards,
Linksys Support
http://support.linksys.com
Rated 5 out of 5 stars
powerful router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This router have solved our WiFi weak signal problem in our home. Every body can get on line now with no problem. Thanks to Linksys for the EA8500.
I would recommend this to a friendRated 5 out of 5 stars
Great wifi router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with this purchase. It was the most highly rated on consumer reports and Best Buy had the best price I found.
I would recommend this to a friendRated 5 out of 5 stars
Fast Linksys Router AC2600
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fast. Gbit. Easy to set up. 2 and 5 GHz Great signal coverage. Works direct and bridge mode with cable modem.
I would recommend this to a friendRated 1 out of 5 stars
Very Bad Router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very Slow Router Drops Connection All The time not stable 2.4Ghz and 5Ghz....Worst Router I have ever seen and used...Don't buy it, you will be very regret. Specially if you know how to SpeedTest.net your internet, you will see how bad router this is..
No, I would not recommend this to a friendBrand response from Linksys Product Expert
Posted .Hi,
We appreciate the feedback. Allow our support team to assist you with the challenges that you have. Send us an email at [email protected] with your contact details and the link to this post. Looking forward to assisting you.
Regards,
Linksys Support
http://support.linksys.com
Rated 1 out of 5 stars
Hardware was broken upon purchsae
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this router after seeing that it got good reviews however it was broken out of the box. After numerous attempts to get it working and working with Linksys support, they determined that the router was broken. It is ridiculous that they ship broken hardware to retail locations.
No, I would not recommend this to a friendRated 4 out of 5 stars
Works great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has great coverage. The wifi reaches even upstairs.
I would recommend this to a friendRated 4 out of 5 stars
Good Router and Supports MU-MIMO
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a solid router with nice features and app!
I would recommend this to a friendRated 1 out of 5 stars
Worked great for a while then repeated failure.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I discovered that this model has a known issue that causes the WiFi to lock up and require a reset. I have had to reset it now 5 times in 2 months, once it dropped all programming and went back to default. I am still waiting for a solution from Linksys.
No, I would not recommend this to a friendBrand response from Linksys Staff
Posted .Hi, Dave,
We appreciate the time that you've spent in posting this review, and we regret to learn the challenge that you've encountered. Allow us to take care of this matter with the assistance of our second level support team. We may need to reflash the firmware, do a factory reset and manual reconfiguration. We would also like to check your current network setup to ensure that the router can fully maximize its strength to broadcast wider signal to your entire house. Should you want to proceed, feel free to reach out to us via email at [email protected] along with your contact details and the link to this post for reference.
Regards,
Linksys Support
www.linksys.com
- Cons mentioned:Connection
Rated 1 out of 5 stars
It was nice while it lasted
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this router because I kept having issue with my other brand of router. It worked for about a month, then one day it apparently went into an infinite reboot loop. I was not able to get an internet connection after that, even after factory reset. It has been returned. On to the next brand.
No, I would not recommend this to a friend Rated 2 out of 5 stars
Parental controls are broken
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If parental controls are an important feature, than stay away from Linksys. The controls are well laid out, but a struggle to get them to work Check support boards regarding parents having issues and dealing with 2nd tier support. The router works fine, nice features, but stay away if you want to control access for your kids.
No, I would not recommend this to a friendBrand response from Linksys Staff
Posted .Hi, Raace,
The Parental Control feature should work with this router. Please email us your case number or contact information at [email protected] so we can check the details of your case and assist you further. Our Escalation Engineers would like to closely monitor what happened. Indicate the link to this review for our reference.
Regards,
Kristine
Linksys Support


