Customer Ratings & Reviews
- Model:
- EA9500
- |
- SKU:
- 5171100
Customer reviews
Rating 4.6 out of 5 stars with 2384 reviews
(2,384 customer reviews)Rating by feature
- Value3.9
Rating 3.9 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the AC5400 Tri-Band WiFi 5 Router's impressive range, ease of use, and strong performance, citing consistently positive experiences with setup and signal strength. Many appreciate the extensive coverage and numerous Ethernet ports. However, some customers note that the router is large and expensive. A few users mentioned occasional connection issues.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Great Router, can manage 50 ussers with no problem
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The performance is GREAT. Also the usser interface its very very friendly but it lacks several actions if used in a workspace or office, like: *Can't block IP ranges *Can't create rules *The Media Prioritization has few options *Doesn't have a Traffic Analizer so no way to now how much bandwith or what apps are being used
I would recommend this to a friendRated 4 out of 5 stars
Great coverage/Bad tech support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product does what it advertises in terms of speed and allowing multiple devices to share the connection, rather than hog it. However, Linksys' "3 year tech support" is horrible, as they were dismissive and unable to help me although I was on the phone with them for 4 hours. Verizon fixed the issue in less than 30 mins.
I would recommend this to a friendBrand response from Linksys Staff
Posted .Hi Kevinferrer,
Your feedback is of great value to us. This is definitely not the experience we want you to have with our support. Please provide us your case number or phone number at [email protected] so we can review the steps you’ve gone through with our Technical Support team. Include the link to this review for reference.
Regards,
Rechel
Linksys Support
Rated 5 out of 5 stars
amazing router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently bought this router due to the fact that my old router was slow and not working that great. I put the router in my basement and could not believe how well it worked with all of my devices in my home!I would definitely recommend this router to any of my friends!
I would recommend this to a friendRated 5 out of 5 stars
Top of the line for consumer use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The biggest selling point of this purchase is the Parental Controls. The controls can be set by schedule and by connected device. Access these controls from anywhere with your mobile device. The router can also keep up with multi-streaming without a hitch.
I would recommend this to a friendRated 3 out of 5 stars
signal strength was WAY LESS then i was expecting
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My old router that i replaced with the EA9500 was the NightHawk X6 witch is an AC3200 router, that gave me perfect signal coverage all over the apartment(1450sqft) all devices had max signal strength but we had issues on getting streaming in all rooms at the same time so it thought why not go for the Linksys EA9500 AC5400. its a great router but I'm super disappointed in the range I'm getting from it, my roommates in the house are getting about half signal strength with major loss in the speed, I'm currently getting 300/300, but in there rooms I'm only getting 145/90 in one and 84/20 in the other. might be considering getting the nighthawk X8 here soon since they are the same price.
I would recommend this to a friendRated 1 out of 5 stars
uses insecure & obsolete protocols (SMB1)
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's pretty freaking awesome, except if you want to use an external USB device for network storage. It uses SMB1 (SUPER INSECURE, remember WannaCry? Yeah, that was because of SMB1 being enabled devices). Thankfully Microsoft Disables SMB1 by default on Windows 10 1709 to keep you safer. However, if you want to use the Network Attached Storage feature, it requires SMB1. SMB2 came out in 2006, with several more updated versions released since, yet Linksys is releasing NEW Products with insecure old obsolete tech. Very disappointed that the router, the fundamental security gateway to my devices is using SMB1. Makes me very concerned about Linksys in general. They better be releasing a firmware update soon, (which they should have done after wannacry came out and everyone else realized they needed to update)
No, I would not recommend this to a friendRated 5 out of 5 stars
Mega-Router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This router is fantastic. For those looking for a non-mesh network this thing is insane! Easy setup and incredible range. I can access wifi on my phone from my driveway in my car. Great for hammocking in the backyard when you still want to access wifi.
I would recommend this to a friendRated 5 out of 5 stars
Fast router and excellent service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this router for about 9 months when 5 of the 8 Ethernet ports stopped working. I contacted linksys and they promptly sent me a new router. I pay for 300mbps down/30 up and at the furthest edges of my 2,200 sq foot house I get around 150 Mbps.
I would recommend this to a friendRated 5 out of 5 stars
Perfect for a smart home
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the everyday router but for a smart home or a home where a lot of streaming is done this is the perfect choice. It helps to have network ability and better than average computer knowledge.But in this modern tech world this is for you.
I would recommend this to a friendRated 4 out of 5 stars
Very good router for the money...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted a stronger router that could handle the workload of so many devices in our house, as well as some of the issues we've had with dead spots. Set up was easy, the network is very strong, and it was very easy to set up MAC filtering and parental controls!
I would recommend this to a friendRated 5 out of 5 stars
Best router for the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried Netgear Nighthawk had nothing but trouble. Called tech-support they didn’t have a clue to their own product. Bought the Linsky awesome router Best Buy I ever made. Worked right out of the box unlike netgear
I would recommend this to a friendRated 5 out of 5 stars
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a little glitch setting this up and called tech support ... real quick convo and boom up and running as expected... 2 video games consoles (2 teenage boys) 2 ipads 2 iphones you get the picture I cant say how pleased I am ....
I would recommend this to a friendRated 5 out of 5 stars
Excellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This router completely corrected all of my networking issues after doing a substantial amount of research I went with this bad boy to avoid jumping to commercial. I have a 1gb download and I'm finally getting what I pay for.
I would recommend this to a friendRated 5 out of 5 stars
Awesome!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really did make a huge difference can now have gaming with no lag!! Connect more than 15plus devices which is huge at my house to many ppl over most times glad this helped up price is high but you get what you pay for!!
I would recommend this to a friendRated 5 out of 5 stars
Great product, love try-band feature
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this product is great! i love the trip-band feature and i love how the app on the phone functions. personally i have the guest wifi turned on and its great for when people come over. i hate giving out my wifi password!
I would recommend this to a friendRated 5 out of 5 stars
Superior Router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has been an excellent router from day 1. Large home coverage and tri-band options give this router an edge over other home use routers. Easy to set up and speeds are consistently fast throughout all wifi bands.
I would recommend this to a friendRated 5 out of 5 stars
Gigabit worthy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far the router is working out great with Verizon's gigabit service. When there's issues tech support tries really hard to do a good job sometimes you have to call back because there is a language barrier.
I would recommend this to a friendRated 5 out of 5 stars
Great router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a strong wifi, since we have a lot of gadget and devices, my previous router seems like struggling, this handles all of them, no problem, set up is a breeze too, no issues at this time.
I would recommend this to a friendRated 5 out of 5 stars
Excellent home router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Get this router if you have fast internet speeds & multiple devices you want to connect. It's worth the money. Wifi range is excellent & the Mobile app lets you manage your home network from anywhere.
I would recommend this to a friendRated 2 out of 5 stars
Guest network fail
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A $400 router should blow a 3 gen old Apple router out of the water, yet here I am and I don't see a bit of difference. As a matter of fact It took me a couple of hours just to get the router to talk to my computer to set it up and then another hour of finishing setup that was supposed to have happened already. I don't know how many time I had to restart the router or my computer before they started talking to each other. And now I cannot run any of my IoT devices, specifically my Nest or my Amazon Echo, on the guest network where I prefer them, and ran them on the Apple router. The Nest says it is connected, but when you go to the app it says its not. The Echo randomly decides to disconnect, which neither gave any issues before. I have had to put both on my main network, which I feel is a security risk. The Nest has worked fine, and I just switched the Echo over tonight so we'll see how that goes. I feel the biggest issue is that instead of just being able to input an SSID and a password into the IoT items and going from there, the guest network takes you to a webpage to type in the password. I am very disappointed.
No, I would not recommend this to a friendBrand response from Linksys Staff
Posted .Hi, Jazclrint,
Once the router is setup, it should easily communicate to your devices. We would like to know the details on which part of the setup process that has caused so much delay since this shouldn't be the case. In addition, the password has to be entered in a web browser every time a computer connects to the Guest network.
Please email us your contact information at [email protected] so we can help you get in touch with one of our Escalation Engineers. They'll further check the reason of the delay of the setup process and to closely work with you in getting your IoT devices connected to the router.
Regards,
Kristine
Linksys Support






