Customer Ratings & Reviews
- Model:
- EA9500
- |
- SKU:
- 5171100
Customer reviews
Rating 4.6 out of 5 stars with 2384 reviews
(2,384 customer reviews)Rating by feature
- Value3.9
Rating 3.9 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the AC5400 Tri-Band WiFi 5 Router's impressive range, ease of use, and strong performance, citing consistently positive experiences with setup and signal strength. Many appreciate the extensive coverage and numerous Ethernet ports. However, some customers note that the router is large and expensive. A few users mentioned occasional connection issues.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Lag
Rated 1 out of 5 stars
Stopped Working After 2 Months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So all of a sudden this expensive router decides that it doesn't want to provide us with wifi. The 2.4Ghz band doesn't work and shows as being incompatible. The 5.0Ghz band is there but you can't connect to it. There are 2 PS4's that are hard wired and they work but nothing will connect wireless. I have reset the router 3 times and nothing! I'm going to return this thing and get another one which i will replace with a different brand if this continues. One positive thing to write is that we were running 4 PS4s simultaneously without any lag. Everyone was running between 28 and 75 ping. Linksys please get your crap together and fix these issues. This router has a lot of potential but only when it works....doh!
No, I would not recommend this to a friendBrand response from Linksys Staff
Posted .Hello, POOPonYOU,
We understand that you are getting intermittent connectivity issues from time to time but this can be resolved by making sure that the firmware of your Linksys EA9500 is up to date. You can also tweak the router's wireless channels for further isolation. Should you need assistance, we'd love to forward your case to our Escalation Engineers so they can help you optimize your wireless network. Reach out to us at [email protected] with your complete contact details and the link to this post for easy reference.
We look forward to assisting you.
Regards,
Joseph of
Linksys Support
Rated 5 out of 5 stars
Great router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the router would buy another one in the future from Best Buy
I would recommend this to a friendRated 5 out of 5 stars
Great wifi router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best wifi router with great app. Feauture rich without complexity
I would recommend this to a friendRated 5 out of 5 stars
Great Router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the router not having trouble, the signal is really great.
I would recommend this to a friendRated 5 out of 5 stars
Mack-Daddy Router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's the best! The best feature for me is the load balancing.
I would recommend this to a friendRated 5 out of 5 stars
Great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this router, very easy to set up, very easy to manage!
I would recommend this to a friendRated 3 out of 5 stars
It works well
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the fact that it has multiple ethernet ports.
I would recommend this to a friendRated 5 out of 5 stars
Great Router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Linksys software is user friendly, this router is amazing.
I would recommend this to a friendRated 5 out of 5 stars
Best and easy to install
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like it very much no wait I love it alot easy to install
I would recommend this to a friendRated 5 out of 5 stars
Its really good.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its perfect for what we needed it for. App is pretty good.
I would recommend this to a friendRated 4 out of 5 stars
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the router and the fact that it comes with 3 year tech support and warranty.
I would recommend this to a friendRated 5 out of 5 stars
Great router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Of all the other routers there is no need for another!
I would recommend this to a friendRated 5 out of 5 stars
Really good with Multiple Devices On HD 4K level.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best ive experienced so far in wireless routers 2017
I would recommend this to a friendRated 4 out of 5 stars
Works well Smart Homes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With some homes approaching 20+ gadgets on wifi,this router handles the load.
I would recommend this to a friendRated 5 out of 5 stars
Works great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best wifi I've ever had. Runs a little hot.
I would recommend this to a friendRated 5 out of 5 stars
Great for Smart Home
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love all the connections it allows for the Smart Home
I would recommend this to a friendRated 5 out of 5 stars
Great Router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A++++++++++++++++ love it. wouldn't change a thing
I would recommend this to a friendRated 5 out of 5 stars
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't have to worry about my wifi strength. Amazing
I would recommend this to a friendRated 2 out of 5 stars
Expected Better for the Price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The U/I is very good and I like the ability to access the router anywhere. The router just didn't meet my performance expectations. When I first hooked up the router a speed test showed over 180mb/s down in the furthest part of my home (Max is 200); however after several hours it dropped to 25mb/s and was even sluggish loading pages. I reset my modem and even restored the router to factory and started over and could not resolve. I was even only getting 25mb/s down 4 ft away from the router. The last straw was when i went to access the use interface again and could not connect to the router until I performed a reboot. Hooked my Time Capsule back up and was immediately registering 195mb/s down again. At the price of this router I didn't want to risk being stuck with slow speeds and having to reboot the device. It has been returned.
No, I would not recommend this to a friendBrand response from Linksys Staff
Posted .Hi KSR1971,
It’s unfortunate that you’ve already returned the device. We could have tap our Escalation Engineers to help you optimize the router settings. Should you have any Linksys products in the future, we're here to help if you need assistance. Feel free to reach out to us at [email protected] anytime.
Regards,
Rechel
Linksys Support
Rated 1 out of 5 stars
Do not waste your time or money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picked up the EA 9500, today from my local Best Buy. I have a Macbook Air, which has no ethernet port. I tried to set it up through the Lynksissmartwifi, however, since I didn't have an internet connection, I was not able to log into the Linksys website. Luckily, my Xfinity modem is also equipped with WIFI. I was able to log into the Lynksys website, through my Xfinity Wifi router modem, and setup the device. The reason I switched from the Google WIFI Router to this one was due to the fact that I live in a large house and have many dead spots. I believed that this device would solve these problems, and increase the my Comcast internet speed. I was wrong. The EA9500 does not perform any better that the cheaper WIFI Routers. As a matter of fact, this WIFI Router's performance is substandard; I found new dead spots with this router, which I didn't think I had. The Google router, which is priced at half the cost of this router, performed ten times better. I'm not even able to connect my Samsung 55" TV to the internet with this router. I never had this issue with my previous routers. Thankfully, I purchased the Best Buy's additional warranty. It will be going back, sooner than later.
No, I would not recommend this to a friendBrand response from Linksys Staff
Posted .Hi, Hask,
This is clearly not the experience we wanted you to have from our product. Allow us to make this right for you. There are few things that we need to perform to optimize your router's performance. We can try tweaking the channels for both frequency bands to whatever suits best with your existing network environment.
Please reach out to us at [email protected] so we can tap our escalation engineers to address this setback. Don't forget to include your contact details, the review title and the link to this post for reference.
Rest assured, we'll do our very best to get this fixed. We'll wait for your email.
Regards,
Jay
Linksys Support






