Customer Ratings & Reviews
- Model:
- EA9500
- SKU:
- 5171100
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the AC5400 Tri-Band WiFi 5 Router's impressive range, ease of use, and strong performance, citing consistently positive experiences with setup and signal strength. Many appreciate the extensive coverage and numerous Ethernet ports. However, some customers note that the router is large and expensive. A few users mentioned occasional connection issues.
This summary was generated by AI based on customer reviews.
Mega router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although my first one out of the box did not work, I sent it back for replacement. I was on the phone with Linksys tech support for two hours trying to set up the router , they were very knowledgeable and helpful but together we could not get the router to work. I sent it back for replacement but have not received the new replacement yet. I have own Linksys routers before and had real good luck with them. Although I cannot rate the router yet, I can rate there Linksys tech support at 5 stars
I would recommend this to a friendBrand response from Linksys Staff
Posted .Hi, Hopster,
We'll definitely share your feedback to our Support team. If you'd need help with the replacement device, do not hesitate to email us at [email protected] with your case number, phone number, and the link to this post so we can have you assisted by our Escalation Engineers.
Regards,
Irish
Linksys Support
Broke after several months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My router "fried out" after several months. Horrible tech support. Will be buying different brand next time. $350 down the drain and into the trash.
No, I would not recommend this to a friendBrand response from Linksys Staff
Posted .Hi Klztx,
Thank you for bringing this to our attention. We are very serious about our customer’s satisfaction and this is definitely not the experience we want you to have with our support as well as using our product. Please provide us your case number or phone number at [email protected] so this won’t happen again. Include the link to this review for reference.
Regards,
Rechel
Linksys Support
WiFi connection constantly drops
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a top rated router at the time I purchased it but since then it's been terrible. Worst issue is constant WiFi drops or strong signal but no internet connection. Wish I hadn't paid so much for it
No, I would not recommend this to a friendAwful. Quit working.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Linksys diagnosed as defective. Only had it for 197 days. They want me to warranty it and return it, then give me another crappy one. No way. They admitted they were "having issues" with this model.
No, I would not recommend this to a friendBrand response from Linksys Staff
Posted .Hi, DodgeDart,
There are a few factors we may want to consider first as to why router issues exist. Nonetheless, please allow us to gather the details of your experience with the EA9500 and review your case with our Support. Send us the case number or your contact details at [email protected] along with the link to this post for our reference.
We look forward to hearing more from you.
Regards,
Klaudette
Linksys Support