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Customer Ratings & Reviews

Model:
EA9500
SKU:
5171100
Your price for this item is $349.99

Customer reviews

Rating 4.6 out of 5 stars with 2384 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are pleased with the AC5400 Tri-Band WiFi 5 Router's impressive range, ease of use, and strong performance, citing consistently positive experiences with setup and signal strength. Many appreciate the extensive coverage and numerous Ethernet ports. However, some customers note that the router is large and expensive. A few users mentioned occasional connection issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 2,384 reviews
  • Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Great router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This baby is big but it does the job. Works better if you manually set wifi versus letting it assign network.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EXCELLENT PRODUCT AT GOOD PRICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have a very long home that demands high quality and power. This fit the bill!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for multiple electronics.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was easy to set up and love that it has multiple bands.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm happy with product it has improved my signal now I can watch my tv Dowstair

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router I have a lot of wifi devices and they all work great with router

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best router out there!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router was easy to install. My range of WiFi has extended 20’-30’ further than my previous router. I don’t have drop out either! And it also has seamless WiFi which works great as well! The only thing is my other router had a modem in it. Where this is just a router! It is expensive! Especially a modem is needed as well. But it’s worth the cost!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    un-believable range for wi-fi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Linksys Cisco makes the best products for expanding the signal for the internet.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router is amazing. Excellent speeds and great connections

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Worth the money if you have a lot of devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great takes care of all my wifi needs and 8 landline connection

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't have asked for a better router, does everything we could ask it to do.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Router expensive but worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast router my network never has never run better and streaming video is great.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big increase in speed Have 5-10 devices going at once Professional install

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Great prouduct for a small business

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup, and use. Great product!! Good range for wifi for small business

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Love love love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this router! It's fast and effecient. I really appreciate this router

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Router and WiFi - Superb Bandwidth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up with incredible signal strength, range, and speed. I love all of the extra LAN ports to connect my whole house with only one additional switch in one room. WiFi connection is near Gigabit speed and I now have twice the speed for my WiFi connection at home to access the Internet than I do with my wired connection at work that has a dedicated T1 line.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Mostly medioce so far, router failed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Up front, I will say that I may have gotten a bad router. I was looking forward to upgrading my home Wi-Fi from 802.11g to a faster and more stable wireless version. I liked that this device had a lot of new features, a hefty processor, and 8 GB wired ports. I replaced my old router and did not notice any real changes for the wired connections but I did NOT expect them to change very much. I immediately noticed that the Wi-Fi had some issues. The range was less than my several year old router and the connections were not stable. At a distance of 30 feet, neither the 2.4 or 5GHz bands were maintaining a completely stable connection and performed at equal or lower bandwidth to the old G Wi-Fi. I had not had a chance to look into that too closely due to work and travel over the past few weeks. I expected that this was either a side-effect of the channel switching feature that I would need to tweak a bit or that a firmware update would be released shortly to address that. Considering the cost of the router, I did not expect that to remain a normal operational state and I was willing to blame user error in the configuration for the time being. That changed a couple of hours ago. I purchased and setup this router five weeks ago. Earlier this evening I was watching Netflix and my stream stopped. My kids began to complain a minute later that their game and YouTube connections had dropped. When I went to check on the router and cable modem, I found that I could not connect to the router at all. Upon physically looking at the router, I found it stuck in a continuous reboot loop, essentially non-responsive and unable to perform a factory reset because the router was not responding to physical or network commands and restarting every 30 or 40 seconds. I was not pleased at that point but these things happen. What did make me rather happy was that Linksys has 24 hour support. I called in at 3am Central, reviewed steps I had taken, did some of them a second time, and the gentleman in their support team started a RMA process for me. He was quite polite and is taking care of what needs to be done. For me, his performance and rapid assessment of the situation saved the reputation of this device and of the company. Bad things happen, faulty units can ship out, but when a company stands by their rep and makes things right for their customer, then I will gladly purchase their products. As an aside, I connected my old router and everything was back to the way it was a month ago in just over a minute. Linksys' tech rep and I were both satisfied that this was a problem caused by a faulty router. Once I receive the replacement through the RMA process, I may update this review as to whether or not the new one works better. Right now, I cannot really recommend this model router. The unit I bought did not perform well enough to justify the cost and it failed after five weeks of operation. I have used Linksys products before and have never had one fail; I have replaced them because they were old but they were still running. If the new one works as advertised, and seems to have a better life span, then it should be a good buy. The included documentation on the CD is really not worth the bother of reading it.

    No, I would not recommend this to a friend
    • Brand response from Linksys Staff
      Posted .

      Hi, JasonH,

      Thank you for bringing this to our attention. Since you've been in touch with our Support team, please email us your case number or contact information at [email protected] so that our Customer Service team can prioritize your case. We would like to make sure that you will receive the replacement unit as soon as possible. Once you have the router, you can reach out to us and our Escalation Engineers would be eager to help you at any time.

      Regards,

      Kristine
      Linksys Support Linksys

  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Easy Peasy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup! Works! Great range; works across a sprawling brick house

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Very Fast Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With numerous devices in the home all work with no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    I needed speed and range.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router gave me what I needed. I have the power and range to fit my needs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good working unit if you live in a ranch style house. Multi level home, use the mesh wi-fi

    I would recommend this to a friend