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Customer Ratings & Reviews

Your price for this item is $219.99

Customer reviews

Rating 4.2 out of 5 stars with 21 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers are satisfied with the easy installation process of the Secure Plus Smart Lock Replacement Deadbolt. Customers find that the lock is sturdy and works well.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 21 reviews
  • Rated 5 out of 5 stars

    Great Door Lock!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for added security in my home and to help me know whomwas coming in and out (and when). This had been an excellent source of peace and comfort to my increasing need for personal security. I HIGHLY recommend getting this and the extension option!

    I would recommend this to a friend
  • Cons mentioned:
    Numbers illegible

    Rated 1 out of 5 stars

    Touchscreen Cannot Handle Sun

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this lock 2 years ago. At first it was great, but after 1 year, the numbers were illegible in the late afternoon. I am assuming that this lock cannot handle direct sun. The front of my house gets the afternoon sun. Now, the numbers are always illegible. I can still use the fingerprint sensor, but no one can enter a code. Resetting after changing the batteries is a chore. Ive changed the batterries twice and had to spend alot of time trying to get ut back online. If you think you're going to quickly change the batteries before you leave the house. Plan it so you have plenty of time to troubleshoot. It will take longer than you think.

    No, I would not recommend this to a friend
    • Brand response from Customer Care
      Posted .

      We're sorry for this issue you are experiencing with our locks and any inconvenience it has caused. If the lock is getting constant direct sunlight, we recommend our sun visor that adheres to the exterior assembly of the lock to protect the display screen. The sun visor is $19.99 and can be purchased from Lockly directly. We would like to get more details of the issue and provide troubleshooting to resolve the issue. If we are not able to resolve the issue, we can start the replacement for your lock and send you a complimentary sun visor to prevent the issue from occurring again. Please email our Customer Solutions team at help@lockly.com or give us a call at 669-500-8835, and we will be happy to assist you.

  • Pros mentioned:
    Easy to install, Works flawlessly

    Rated 5 out of 5 stars

    One of the best!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am glad I don't have to search for keys or knock the door when arriving home. Everyone in house uses their fingerprint to get in. Auto lock feature is very nice for safety. You can set auto lock for 30 sec - 5 Minutes. Such a smart device! -Very nice packaging. (detailed instructions and 3D instructional video makes messing up impossible) -Easy to install. -Works flawlessly. (Used it for 2 months before writing review) -Great app.

    I would recommend this to a friend
  • Cons mentioned:
    Fingerprint scanner, Wi-fi

    Rated 4 out of 5 stars

    Great Lock!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great for my parents home. My dad's fingerprints have a hard time with all fingerprint scanners, so it is nice that he can put in a code instead. There are only a few cons to this product. First, it doesn't have WiFi built in and an adapter needs to be purchased. Second, the codes need to be long, which is a pain.

    I would recommend this to a friend
  • Cons mentioned:
    Incompatible with old door

    Rated 5 out of 5 stars

    Beautiful Item. Sad to have to return it.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful Item, design and manufacturing touches are incredible. Instructions and 3-D installation specs (via the Bilt app) were quite clear and straightforward. I'd say that there is minimal DIY experience required to get it installed. ** For the BAD - had to return the item as it wouldn't work on our old door/frame/casing. Our door requires a slight "pull-to-snug" before turning the key to lock the deadbolt and because the frame is so old and battered, no amount of strike plate adjustments or weather-stripping modification could remove that "pull-to-snug". Therefore, this deadbolt cannot completely lock on it's own and would throw an error each time. We are extremely sad about that.

    I would recommend this to a friend
  • Pros mentioned:
    Works flawlessly

    Rated 5 out of 5 stars

    Lockly - Secure Plus Bluetooth Deadbolt - Satin Ni

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Good Lockly - Secure Plus Bluetooth Deadbolt - Satin Nickel. It is a decent product and works as expected to soon to have any problems I love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lockley is the best

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best lock I have ever seen or used oh my goodness this is so awesome I love it my kids will lost keys every time but since I got this lock it’s a game changer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great lock, fingerprint pad is so much easier than codes. Very quick to open and autolock time is customizable.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Returned Item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It delays unlocking when using your finger fingerprint. It does not track usage when you’re NoT home. You have to be in the area to lock and unlock from your phone. Expensive for nothing

    No, I would not recommend this to a friend
  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    Lock

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great lock works perfect and don’t have to worry about keys love all the features in this lock

    I would recommend this to a friend
    • Brand response from Customer Care
      Posted .

      Thank you so much for your review!! We love to hear from customers that are enjoying the features of their Lockly device. Thank you again!!

  • Pros mentioned:
    Lock type

    Rated 5 out of 5 stars

    Lockly - Secure Plus Bluetooth Deadbolt - Venetian

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lockly - Secure Plus Bluetooth Deadbolt - Venetian Bronze

    I would recommend this to a friend
  • Pros mentioned:
    Code access

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far So good. I have researched Smart Locks and the lock has fingerprint access.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install

    Rated 5 out of 5 stars

    Easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install.very good product.love it.............

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Life changer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my regular door lock with this and it’s a life changer. We mostly use finger print sensor over entering the codes. Reoccurring guests have their own code but during parties I just set the lock to stay open via the app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Liked it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice equipment you must measure your door before ordering to insure install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great and convenient lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great lock that is very convenient and matched my existing door hardware

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy this if you also want a fingerprint reader.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy this Lockly model if you also want a fingerprint reader.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible security lock.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is terrible!!! The installer couldn't install it because a part of the locking mechanism was too high and could only turn in one direction, preventing the lock for working without the key. It did work with the key only. However, it would not lock or unlock without the key.

    No, I would not recommend this to a friend
    • Brand response from Customer Care
      Posted .

      I'm sorry you are having issues with your Lockly smart lock. We would like to offer troubleshooting or a replacement of the deadbolt or lock if needed. Please reach out to us at help@lockly.com or call us at 669-500-8835 so we can further assist you.

  • Rated 1 out of 5 stars

    Tried it 3 different times!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I kept getting it sent broken.They sent it 3 times i had different issues each time.The first time the lock wouldn’t lock

    No, I would not recommend this to a friend
  • Pros mentioned:
    Easy to install
    Cons mentioned:
    Incompatible with old door

    Rated 4 out of 5 stars

    LOCKLY IS SOOOO OFFICAL IT HURTS!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hi, I’m leaving this review gir Lockly Biometric Locjs because i own a few of these and have been using them for almost a year and let me tell you that this lock is the TRUTH! Its sturdy its fairly easy to install snd it simply works the only negative i have about this amazing lock is that it is not compatible with my home alarm system SMH other than that this thing is killer. Don’t waste your time worrying about the batteries dying in it they last a good while and even nearly totally dead the lock will still work and give you plenty of time to run snd buy batteries. Which leads me to my final point throw away the key as soon as the lock is installed and you have set up the app and your finger prints are being recognized by the lock I’ve never used a key in mine and why risk some fool getting it and having their way in your house right do don’t listen to anyone get rid of the key immediately i swear you will never need it.

    I would recommend this to a friend