Customer Ratings & Reviews

I like it. App could use some improvement as it's sort of confusing finding things however the finger print reader opening is game changer. Had a non smart keypad deadbolt and it's a worth while upgrade.

Good product. Easy to use but be sure to read the directions as programming it can be tricky

great lock, easy to install, connect to app and use. kids don't have to worry about losing keys!

One of the best purchases I have ever made. This is such a great product. I would highly recommend it.

Just an amazing lock, all my friends start asking me about. Very easy to install and program it

This is perfect and it's so useful with the fingerprint and the code

Working Good ! Easy Access ! Door open easily! Message coming to phone!!

I have a number of these for my air BnB. It’s hands now a must if you have short term rentals. I love these. AND I can unlock the door from anywhere if a contractor needs access etc without having to program them a code. The only downfall is that the app gets finicky at times

I really wanted this lock because of the great reviews and tech recommendations. My only issue which may be unique to my situation is the lock would replace the handle portion and the deadbolt portion. It was about 1/2 to 3/4 too small and left a gapping hole. I needed a separate deadbolt and separate handle for my doors.

The best lock ever invented, no more making copy of keys. The kids alway got key aka fringerprints.

overkill for my needs, but meets expectations. It is a shame that this is not better advertised to pair with other Lockly devices. This is a 5 pin and the other lock I have is 6 pin. They don't tell you that you will need a locksmith to adjust to an existing key or that your existing key may not work because it is a different manufacturer

I love this lock I can program a number of fingerprints. I can send one time access codes or long term codes if you send a code you can delete it I have no problems with the app works well with my android.

Works as described. Make sure home wifi has 2GHz frequency.

Best purchase I ever made. It has glitches sometimes but i think with any technology you see that. Overall great purchase.

Love the fingerprint entry option. You can make the numbers randomize after each press.

The lock will not work if you have a door with a hole for a deadbolt. May be a good lock but not for any of the doors in my house. I must either patch the door or find someone who wants to buy a $350 lock. There should be a warning on BestBuy’s website.

The lock is very sturdy and looks great in the Matt Black. My only issue are the notifications, they are extremely delayed, 30 mins to an hour , which is not good at all. I would recommend the lock to someone who doesn’t care about the notifications. The notifications are very important if you have kids.

Wasn’t bad to install, but never have got the fingerprint unlock to work correctly. Also, it seems to lock itself somehow when opening/closing the door. Had a party recently and ended up taking the batteries out to keep people from getting locked out. Once I took the batteries out, now the WiFi unlock doesn’t work so I must need to reset it. Has potential to be great, but has some quirks I need to figure out.

Door work great but issue with the wifi part. Seems others have had this issue too.

Great buy would definitely suggest to a someone looking forward electronic locks.